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TANDBERG Microsoft Exchange Integration V 11.8, Installation And Usage Manual

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TANDBERG Microsoft Exchange Integration V 11.8 Installation And Usage Manual Download Page 2

2

Table of ConTenTs

Server Requirements 3

Supported Clients  3

TMS requirements  3

Limitations 

3

Technical Description 

4

Installation 

6

Uninstallation  15

Upgrading 16

Post installation setup 

18

Making a booking using Outlook 

33

Appendix A - Troubleshoot  

38

Appendix B - Logging 

39

Summary of Contents for Microsoft Exchange Integration V 11.8

Page 1: ...erences book meeting rooms and invite participants using their Microsoft Outlook client The videoconferencing systems are registered as resources in Ex change allowing end users to view their availabi...

Page 2: ...s 3 Supported Clients 3 TMS requirements 3 Limitations 3 Technical Description 4 Installation 6 Uninstallation 15 Upgrading 16 Post installation setup 18 Making a booking using Outlook 33 Appendix A T...

Page 3: ...e organisation Different versions of a custom form in one Exchange Organization is not sup ported by Microsoft However the 8 0 Exchange Integration Component can use the 9 0 version of the custom form...

Page 4: ...re that meetings created in TMS are also copied to Exchange In addition each time a meeting is booked in TMS an e mail is sent to the TMS service account The TMS Service mailbox has a sink installed t...

Page 5: ...include nearly all of the program activities but the main ones of interest are Installation Account Creation Syncronizer Logs Calendar Sink Microsoft log files can be accessed through Event View under...

Page 6: ...on program setup exe for the TMS Exchange Integration The installer will search for an already installed version of the TMS Exchange Integration component If one is present the installer will start th...

Page 7: ...me window will appear on the screen Press the Next button 1 2 At this stage a picture might display a list of the components that need to be installed before the installation of the TMS Exchange Integ...

Page 8: ...Read and accept the License Agreement Select the destination folder where Setup will install the files Click Next to accept the suggested path or Browse to change the path 3 4...

Page 9: ...or if you need more control of the user choose an existing TMS account 5 6 If choosing an existing TMS account this account needs to be configured for Exchange booking capabilities Go into the Users...

Page 10: ...xchange Integration will create 2 security groups in the domain Press the Next button to accept the default values suggested by the installation wizard They will be created as domain local groups 7 8...

Page 11: ...create a new Organizational Unit click on the Browse AD button Otherwise click on the Next button Ifyouclickedonthe BrowseAD buttonyoucanspecifywhichOrganizational Unit to use or create a new Organiza...

Page 12: ...12 Confirm the settings defined in the installation process and select Next to start copying files The installer will now start to copy files and perform necessary operations 11 12...

Page 13: ...e mail To verify this make a booking in TMS and open the Configuration Tool of the Exchange Integration The Configuration Tool will report the time of the last notification of a TMS booking in the bo...

Page 14: ...ce Write permissions to the TANDBERG Key in the registry Read permissions from the TANDBERG Key in the registry Write permissions to log files Read permissions to log files and the integration compone...

Page 15: ...the checkbox before you click the Next button the uninstallation script will also remove the security groups the service user and all resource accounts with mailboxes on the server If you leave it un...

Page 16: ...ng will not impact the functionality of the product If upgrade during non office hours in not an option it should be pondered to shut down the mailboxes representing the systems to alert users that ch...

Page 17: ...ens shown in the installer when first installing the product will not be shown as the information is already present from the previous installation When the installation is finished make sure to launc...

Page 18: ...the custom form Please see www microsoft com exchange for more information about Microsoft Exchange Creating Organization Forms Library Be sure you are logged in with full Exchange administrator righ...

Page 19: ...one single end user the owner permission preferably an administrator and use this user for publish ing the form Users who shall have availability to the form need Read permis sions granted to the Orga...

Page 20: ...Outlook is running open the videoconference oft file pro vided by TANDBERG The file is located where the Exchange Integration component was installed If you have admin rights to the exchange server a...

Page 21: ...d exactly as described above Press Publish when done You have now completed step 1 out of 3 of the post installation process Problems with Outlook 2003 SP2 and SP3 In some cases Outlook 2003 with SP2...

Page 22: ...t be modified The Integration Tool automates the process of creating new Exchange accounts to represent TMS systems as well as updating an existing Exchange resource account be associated to a TMS sys...

Page 23: ...opagate in the network The user accounts created in Exchange representing the videoconfer encing systems do not require any licenses from Exchange Exchange licenses are tied up against the number of O...

Page 24: ...th an existing account Let tool create accounts By selecting the Create an AD account for This System the tool will auto create the needed account and mailbox for the system with all the required perm...

Page 25: ...in the Integration Tool is the System ID from TMS for that system Use existing accounts By selecting Use an existing AD account you need to specify an existing mail box account that will be associated...

Page 26: ...specified for all systems selected a window will display your choices If the information is correct press OK or if alterations are needed press the Edit button If one or more of the systems imported w...

Page 27: ...ssage No TMS notifications received indicates that the Exchange Integration component has not received any events from the TMS serv er This is normal if no bookings have been performed in TMS since th...

Page 28: ...ult meeting re quests are only processed if the account is booked as a resource for the meet ing In this mode the meeting organizer is told immediately if the resources can be booked before the meetin...

Page 29: ...cting a system exported to Exchange and right click on the mouse a popup window will appear to control that mailbox system This menu provides many diagnostic tools used to detect or repair possible pr...

Page 30: ...a booking in Exchange When disabling the sinks no check or booking is done on the TMS server and the booking will only be done in Exchange Test sinks This tests if the sinks calling the booking facili...

Page 31: ...003 right click on your Outlook icon and select Properties Click on the Show Profiles button and select the Exchange profile you are using Click on Properties for this profile and then select Properti...

Page 32: ...a feature to import existing bookings in TMS into the calendar representations of the videoconfer encing systems in Exchange It is therefore recommended that you Enable all your TMS systems in Ex chan...

Page 33: ...l users using login scripts For additional information please refer to HOW TO CHANGE THE DEFAULT OUTLOOK FORMS at Outlook Exchange See http www outlookexchange com articles Santhosh outlookforms asp T...

Page 34: ...be found in the VideoConfer ence Rooms address book It is recommended to add each videoconference system as Resource to the meeting Select all the videoconference systems and users you want to partic...

Page 35: ...nted with more detailed infor mation about the videoconference Here you will also be allowed to set some additional parameters for your videoconference as well as inviting external par ticipants The f...

Page 36: ...end the meeting using the quick keys on his remote control Add External By pressing the Add External button a pop up window will allow you to add external dial in or dial out participants For Dial Out...

Page 37: ...e changed later Using your Outlook calendar you can open up the meeting representation in your calendar and do whatever changes you want to the meeting for example adding or re moving participants cha...

Page 38: ...are will block e mail sent to the TMS service account To verify that the mail is received by the TMS service account check the mail store of that account when a booking is being made If no mail is rec...

Page 39: ...rol the LogLevel the following data is valid for the LogLevel values Value Meaning 2 Off 1 Errors only 0 Errors and Info Default 1023 Full log for debugging E g LogLevel ConferenceAPI 1023 will turn o...

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