Tandberg Data VXA-320 (VXA-3), Product Manual

Page: 45 / 90

O
CTOBER
2006
VXA-320 T
APE
D
RIVE
31
T
ROUBLESHOOTING WITH
VXAT
OOL
T
ROUBLESHOOTING WITH
VXAT
OOL
To troubleshoot problems with the tape drive, you can use the VXATool
diagnostic software. This program allows you to conduct diagnostic testing
and update the firmware. VXATool is available for a variety of operating
environments.
Download VXATool free of charge from the Support section of Tandberg
Data’s web site at www.tandberg.com . The readme file that accompanies the
program (or the online help for the Windows version) provides instructions
for using VXATool.
G
ETTING
S
TARTED
(I
MPORTANT
F
IRST
S
TEP
)
Before running VXATool—completely shut down your backup application and
any services it may be running. The backup application may prevent
communications with the tape drive or may interrupt VXATool functions
resulting in their failure.
P
ERFORMING A
W
RITE
/R
EAD
T
EST
Use VXATool to perform a Write/Read test of the tape drive. The Write/Read
test verifies that the tape drive is communicating over the SCSI bus and that it
can perform write and read operations. Refer to the readme file or on-line help
available with the VXATool for detailed instructions.
U
PDATING
F
IRMWARE
As improvements to tape drive firmware are made, they are made available for
download from Tandberg Data’s web site at www.tandberg.com . Use VXATool
to check the current version of firmware in your tape drive and to update the
firmware as needed.
C
APTURING A
D
IAGNOSTIC
L
OG
A diagnostic log is a snapshot of the tape drive’s current condition. If the tape
drive reports an error, use VXATool to capture the diagnostic log as soon as
possible after the error occurred. To ensure that the diagnostic log accurately
reflects the condition of the tape drive when the error occurred, avoid
disturbing the tape drive (for example, power-cycling, loading or unloading
tapes, or writing or reading more data) before capturing the diagnostic log.
!
Important
Always check Tandberg Data’s web site to make sure that you have
the most current version of VXATool.