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Tandberg Data StorageLoader Installation And User Manual Download Page 65

65 StorageLoader Installation and User Manual

PROBLEM

SOLUTION

Cartridge movement

Loader does not
take inventory

• Make sure the transport screw is removed.
• Make sure both magazines are in their locked position.
• Look up the error code; follow the instructions in the “suggested action”
column.
• Contact your service representative.

Cartridge stuck in
drive

• Power cycle the loader by turning off and on the main power switch on the rear
of the loader. Allow both the loader and the drive to complete initialization, which
in rare cases can take as long as 10 minutes, and then retry unloading the tape
using the front panel interface or remote management interface.
• Make sure that the backup software is not reserving the slot or preventing the
tape drive from ejecting the cartridge. The backup software needs to cancel the
reservation and any hold it has on the tape drive.
• Temporarily disconnecting the loader from the host server system eliminates
the host system and its software as a problem source.
• Remove tape drive from the drive bay. Connect power to the drive either by
connecting it to the loader’s power supply or to an external power supply. Try to
eject the cartridge by pushing the drive’s eject button.
• Follow the drive’s emergency eject procedure to remove the cartridge from the
drive.
• Replace the tape drive unit.
• Contact your service representative.

Cartridge stuck in
magazine

• Eject the magazine using the front panel interface. Manually remove the
cartridge from the magazine slot.
• Contact your service representative.

Cartridge stuck in
robotics

• Power cycle the loader by turning off and on the main power switch on the rear
of the loader.
• Look up the error code iTable 8.12. Error Codes. Suggested Actions. and
follow the instructions.
• Contact your service representative.

Failed to move
cartridges

• Look up the error code iTable 8.12. Error Codes. Suggested Actions. and
follow the instructions.
• Contact your service representative.

Failed to insert
cartridge into drive

Check failing media for pin damage (buckling pin).
Hold the cartridge in your hand with the Write Protect Switch to your left and
orientation arrow pointing from you. On the right side all the way in front is a
small door that can be opened by sliding a door against you. Inside the cartridge
you should see a metal pin. The pin shall be parallel with the cartridge front and
is held in place by to metal grippers at each end (top and bottom of the
cartridge). The media should be attached to this pin. You see only the top and
bottom part of the pin. If the pin is missing, loose or damaged, the tape will be
damaged and rejected from the drive.

Table 8.2. Troubleshooting Matrix. Cartridge Movement with Solution.

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Summary of Contents for StorageLoader

Page 1: ... Tandberg Data ASA StorageLoader Revision 7 December 2008 Part no 433061 ...

Page 2: ...has been made to avoid errors in text and diagrams However Tandberg Data ASA assumes no responsibility for any errors which may appear in this publication It is the policy of Tandberg Data ASA to improve products as new techniques and components become available Tandberg Data ASA therefore reserves the right to change specifications at any time We would appreciate any comments on this publication ...

Page 3: ... 7 Connecting the SCSI Bus Cable SCSI only 23 3 1 8 Step 8 Connecting the SAS cable SAS only 24 3 1 9 Step 9 Connecting the Ethernet Connector 24 3 1 10 Step 10 Restarting Your System 24 3 1 11 Step 11 BCR Labelling of cartridges 25 3 2 Dismounting the StorageLoader from the rack 26 4 Operation and Configuration 27 4 1 System Power On 27 4 2 Front Panel Display Modes 30 4 2 1 Menus 30 4 2 2 Dialog...

Page 4: ...ge 49 5 2 3 Status Page 50 5 2 4 Settings Pages 51 5 2 5 Command Page 52 5 2 6 Maintenance Pages 53 6 Maintenance 55 6 1 Using the Cleaning Cartridge 55 6 1 1 Running an Installed Cleaning Cartridge 55 6 1 2 Removing the Cleaning Cartridge 56 6 2 Embedded Diagnostics 56 6 3 Reinstalling the Transport Lock 57 6 3 1 Transport Lock Installation Procedure 57 6 4 Field Replaceable Units FRUs 58 7 Updat...

Page 5: ... Specifications 78 A 7 Noise Specification 79 A 8 Product Reliability 79 Appendix B Spare Parts and Accessories 80 B 1 Spare Parts and Accessories list 80 Appendix C Field Replacement Units FRUs 81 C 1 FRU Filter 81 C 2 FRU Fan 82 C 3 FRU Power Supply 83 C 4 FRU Magazine 85 C 5 FRU Drive Tray Assy 85 Appendix D Choosing Correct Firmware 87 ...

Page 6: ...33 Figure 4 10 A default screen 33 Figure 4 11 Load to Drive 40 Figure 4 12 Unload from Drive 41 Figure 4 13 Empty Drive Message 41 Figure 4 14 Remove Magazine 41 Figure 4 15 Magazine Eject 42 Figure 4 16 Removing the magazine from the loader 42 Figure 4 17 Gently push the cartridge into the magazine slot 43 Figure 4 18 Push the release knob towards the cartridge to eject 43 Figure 4 19 Cartridge ...

Page 7: ...h Solution 67 Table 8 5 Troubleshooting Matrix StorageLoader Performance with Solution 68 Table 8 6 Troubleshooting Matrix Cleaning with Solution 68 Table 8 7 Troubleshooting Matrix LED Error Messages with Solutions 68 Table 8 8 Troubleshooting Matrix Write or Read Issues with Solution 69 Table 8 9 Troubleshooting Matrix Errors Displayed on Front Panel with Solution 69 Table 8 10 Troubleshooting M...

Page 8: ......

Page 9: ...d magazines Chapter 5 Remote Management describes the functionality of the Remote Management via the Ethernet Chapter 6 Maintenance describes cleaning and how to prepare the StorageLoader for shipping Chapter 7 Updating Firmware describes the procedures of upgrading StorageLoader and Drive Chapter 8 Troubleshooting lists possible areas to investigate if you are having problems with the StorageLoad...

Page 10: ...ing Indicates a potentially hazardous situation which if not avoided could result in death or bodily injury Note Indicates information intended to help you make better use of your system 1 2 Related Documentation Related publications available from Tandberg Data ASA Part No Title 432980 Tandberg Data StorageLoader SCSI Interface Functional Specifications 433761 Tandberg Data StorageLoader Quick In...

Page 11: ...m is under host control via an industry standard SCSI SAS interface Its robotic tape handling is both rugged and simple for utmost reliability The key features of the StorageLoader include Two removable cartridge magazines each with space for four cartridges Integrated Bar Code Reader Optional on some models Magazine release under system control Low Voltage Differential LVD On board Diagnostics Re...

Page 12: ...lows for remote management by an operator using a standard web browser The remote operator can do most of the operations that can be done through the front panel interface such as monitoring the loader s status and downloading statistical and diagnostic information For information on the installed tape drive see the tape drive manuals referred to in Chapter 1 2 1 1 Front Panel The Front Panel incl...

Page 13: ...e display LED Indicators The two LED indicators are green and amber They indicate the StorageLoader activity as follows Green LED on The StorageLoader is either running or ready for operation Green LED blinking Short blinks followed by long intervals indicate that the loader is in low power standby mode Amber LED on Fault LED the StorageLoader has encountered an electrical or mechanical failure Bo...

Page 14: ...nted in a rack See Appendix C Field Replacement Units FRUs Robotics Module The robotic cartridge handling mechanism moves cartridges between the cartridge slots in the two magazines and the tape drive Barcode Reader The barcode reader is standard and an optional part on some models When mounted it is integrated in the Robotics Module Please note that StorageLoader specific barcode labels need to b...

Page 15: ...The Cartridge Slots in the magazines are numbered as shown in Figure 2 3 Figure 2 4 Cartridge magazines Power Supply The power supply regulates the electrical power supplied to the device It is easily removable FRU for quick field service See Appendix C Field Replacement Units FRUs 2 1 2 Rear Panel Figure 2 5 and Figure 2 6 show the rear panel the StorageLoader Figure 2 5 Rear panel of the Storage...

Page 16: ...n are combined in one common unit SCSI Interface Connectors SCSI only The StorageLoader has two shielded 68 pin HD SCSI connectors on the rear panel The connectors are used for connecting the tape drive to a SCSI bus These connectors can link to the following A shielded male HD SCSI cable A shielded male HD SCSI terminator SAS Interface Connector SAS only The StorageLoader has a SFF 8088 External ...

Page 17: ...1 Step 1 Unpacking the StorageLoader Carefully unpack the unit from the shipping container Save the container and packing materials in case you need to transport the StorageLoader in the future The packaging is specifically designed for the loader to ensure it is not damaged during transportation Review the contents of the shipping container to be sure that all parts were included in the shipment ...

Page 18: ...ition Do not attempt to operate the StorageLoader in any other position than horizontally Also make sure that The airflow around the front and back of the StorageLoader is not obstructed There is a minimum of 60 cm free space in front of the unit to allow the operator to safely remove the magazines The display and operator controls are easily accessed The StorageLoader is away from the floor and i...

Page 19: ... place the StorageLoader hazardous conditions can be the result of uneven mechanical loading of a rack Figure 3 1 Rack Mounting kit StorageLoader 1U uses 1U of vertical rack space The rails must be installed in a full U position The bottom of the rails must be aligned with the bottom of a U see Figure 3 2 below Figure 3 2 Rack Mount Rail Left Rail Assembly Back Front Right Rail Assembly ...

Page 20: ...Place the Rail Left Assembly on the left side of the rack between the rear rack mount rail and the front rack mount rail 5 Mount the Rail Left Assembly at desired height using one M6x12 screw in front upper hole in rail only and two M6x12 screws at the backside See Figure 3 4 Installing the Rail Right Assembly Follow the instruction for left side only using the Rail Right Assembly on the right sid...

Page 21: ...r in the rack Slide the StorageLoader on the rails from the front of the rack as shown in Figure 3 5 Then fix the StorageLoader using one M6x12 screw in front of the rack on both left and right side see Figure 3 6 Figure 3 5 Slide the StorageLoader in from the front Figure 3 6 Fasten the front of the StorageLoader to the rack using the M6x12 screws Transporting StorageLoader or Rack optional To tr...

Page 22: ...thing in the AC electrical outlet in which the StorageLoader s power cable is connected Adding the StorageLoader to an existing rack installation can cause a leaking current fault condition because of the summation of the leaking currents For security a 250V 2A H fuse is located near the power switch 3 1 4 Step 4 Removing the Transport Lock The robot mechanism is protected from damage during shipm...

Page 23: ... SCSI bus The StorageLoader uses one SCSI ID for the tape drive The SCSI ID can be configured through the front panel interface In most cases the default SCSI ID can be used The default SCSI ID for the tape drive is 0 The StorageLoader is on LUN 1 The Tape Drive is on LUN 0 To set the SCSI ID for the built in tape drive refer to Chapter 4 4 2 SCSI SAS Setup for more information You may also wish t...

Page 24: ...thernet Connector To connect the StorageLoader to the Ethernet use the provided cable from the accessory kit box 1 Insert one end of the cable into the StorageLoader Ethernet port Push until it snaps into place Figure 2 5 show the position for Ethernet connection 2 Connect the other end to a normal 10 100 BaseT Ethernet outlet The Ethernet based Remote management system is described in Chapter 5 R...

Page 25: ...esentative Two types of cartridge labels are available See Figure 3 11 below for part numbers Figure 3 11 Available Tandberg Data Cartridge Labels Figure 3 11 show the two Tandberg Data specific cartridge labels available It also show the corresponding part numbers needed when ordering labels They are also listed in Appendix B Spare Parts and Accessories For the cleaning cartridges use the labels ...

Page 26: ...art dismounting the StorageLoader from the rack Unscrew the M5x8 screw at the back of the rack mounting kit See Figure 3 7 Unscrew the M6x12 screws at the front of the rack Note that you only unscrew the lowest screws See Figure 3 5 and Figure 3 6 Slide the StorageLoader gently out of the rack Note that the StorageLoader s weight is 14 6kg ...

Page 27: ...k test of the robot cabling As the tests are completed the control panel displays a sign on message see Figure 4 1 After successful completion of the POST sequence the loader will respond to SCSI SAS selections Then the system starts a series of initialization functions a process that consists of robot calibration operation and cartridge inventory of magazines and drive If a barcode reader is inst...

Page 28: ...es that a Cleaning Cartridge occupies the slot The line below the map on the default screen gives the drive status The drive status displayed is drive dependent Idle Menu Map __3_5_7_ Drive Empty Figure 4 3 The Default screen The possible robot operation statuses are shown in Table 4 1 below Operation Status Description 1 Idle The loader is idle 2 Fetching The loader is moving a cartridge from a m...

Page 29: ...eived from a host to the tape 8 Drive Erasing The drive is erasing data from parts of or the whole of the tape 9 Drive Cleaning A Cleaning Tape has been inserted in the Drive and the drive is using it to clean the relevant mechanical parts 10 Drive Loading A tape has been inserted in the drive The drive is in the process of mechanically loading it 11 Drive Unloading The drive is in the process of ...

Page 30: ... the size of the display only one menu item is shown at a time The menu display is shown in Figure 4 4 For the complete menu tree see Figure 4 5 EXIT Menu Entry SELECT Figure 4 4 Standard Menu Layout The arrows and in Figure 4 4 are Soft Buttons that allows for next and previou entries respectively on the current menu level The Select button is used to descend to the submenu designated by the Menu...

Page 31: ...31 StorageLoader Installation and User Manual The Complete Menu Tree Figure 4 5 The Complete Menu Tree for the front panel interface ...

Page 32: ...ues The Right arrow 4 4 4 4 is used to shift the focus one place to the right If the focus is already at the rightmost position the focus wraps to the leftmost position The OK button is used to accept the value displayed If the value was changed the selected and original values will then be displayed as messages The operator may then accept or reject the change The discrete value type of dialog do...

Page 33: ...ed or Disabled mode This kind of menu also has a Cancel function 4 2 3 Messages Messages may inform the operator about situations that arise during operation like error conditions and situations where a process requires operator approval or intervention to continue An example of the latter is when the Loader detects a wrong type of magazine The loader will eject that magazine and show the message ...

Page 34: ...both of the two magazines When Select is pressed on this item a magazine selection menu is displayed The operator has to choose left right or both magazines and press OK to start the operation The progress of the operation is displayed and when the operation is completed a status informing the operator that one or both magazines are not in place is displayed The loader must be idle to make this fu...

Page 35: ...larm Enabled Disabled Disabled Can be enabled only if a barcode scanner is installed The barcode of the cartridge in each occupied magazine slot and in the drive if any will then be scanned during the Inventory process Table 4 5 StorageLoader Settings 4 4 2 SCSI SAS Setup The SCSI setup menu allows selection of SCSI addresses for the internal drive Because of the SCSI protocol the values selected ...

Page 36: ...rol 4 5 View Data Menu To enter this menu scroll to the View Data item in the main menu and press the Select button See Table 4 9 The loader will remain in its ready state when this menu is selected The View Data menu contains the values assigned during device setup see Setup Menu but also statistical data related to the drive and the robotics The view only fields display data that can be changed ...

Page 37: ...ed Disabled Disabled Can only be enabled if a barcode scanner is installed Table 4 10 StorageLoader Info Menu 4 5 2 Drive Info An overview of the possible values for each Drive setting is listed in Table 4 11 The different drive types used in the StorageLoader may not provide all the information contained in Table 4 11 below If an unavailable entry is selected the string Data Unavailable is displa...

Page 38: ... 0 0 Dynamic IP address 0 0 0 0 to 255 255 255 255 Not applicable Dynamic netmask 0 0 0 0 to 255 255 255 255 Not applicable Dynamic gateway 0 0 0 0 to 255 255 255 255 Not applicable MAC address Value is fixed Value is fixed Table 4 12 Remote Management Info Menu 4 5 4 Statistics Item name Description Fetch Statistics When selected the operator can scroll through the fetch count and fetch retries f...

Page 39: ...he Locking Pin See Chapter 3 1 Performing the Installation and 6 3 Reinstalling the Transport Lock Clean Drive Performs a drive clean provided a slot is reserved for a cleaning tape and a cleaning tape is present Restore default Sets the loader settings to their factory default values Reset Web Password Deletes the web passwords This is useful when the password is lost Reboot Performs a hard reset...

Page 40: ...zine Slot 5 Slot 6 Slot 7 and Slot 8 lowest number closest to the front 4 7 2 Moving Cartridges to and from the Drive The normal operations of the unit are controlled by the host software application When you must load or unload a specific cartridge using the control buttons on the front panel do the following Loading a cartridge to the drive 1 From the default display press the menu button and se...

Page 41: ...he magazine from the unit in order to insert or remove cartridges When inserting cartridges be sure that the slot you intend to use is not already reserved by the software application for a cartridge in the drive The best way to avoid conflicts is to unload the cartridge from the drive either through your software application or by using the Unload from drive option in the main menu 4 8 1 Removing...

Page 42: ...y indicates a button to push to eject the other magazine Figure 4 15 Magazine Eject With one hand grip the handle on the outer side of the magazine bezel and hold the other hand under the magazine Pull the magazine carefully out and keep it in level with the loader Use the hand under the magazine to prevent the back of the magazine to fall down when it leaves the magazine bay See illustration in F...

Page 43: ...e cartridge into the magazine slot 4 8 3 Removing Cartridges from the Magazine Press the cartridge release tab towards the cartridge until the cartridge is released The cartridge is spring loaded so it is important to prevent the cartridge from popping all the way out If the cartridge falls down it may be damaged and data may be lost Pull the cartridge carefully out of the magazine slot Figure 4 1...

Page 44: ...her in the loader itself a power loss or if you want to manually release the magazines for some other reason a manual emergency release is available To activate the emergency magazine feature you must use the special magazine release tool which is part of the accessory kit shipped together with the StorageLoader This tool must be entered through the hole marked in Figure 4 21 and Figure 4 22 Store...

Page 45: ...ossible StorageLoader activity 2 Controlled aborting of tape drive activity buffered data is flushed to tape cartridge is unloaded from drive but not ejected 3 The display is turned off 4 No StorageLoader activity is allowed until standby button is pressed again 5 While in standby mode the attached server host can see the SCSI SAS device in the StorageLoader but the SCSI SAS status will be not rea...

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Page 47: ...and the default gateway with the buttons In the browser s address field enter the IP address of your StorageLoader See Chapter 4 4 3 Remote Management setup for details 5 1 1 Quick start guide The following is intended to help you get a new StorageLoader online as quickly as possible If you need to enable the RMI to perform a memory dump of a faulty StorageLoader please skip to Chapter 5 1 2 Enabl...

Page 48: ...te man info Static IP address or View Data Remote man info Dynamic IP address depending on whether the StorageLoader is in static or dynamic IP address mode 5 2 Remote management web pages Most of the operations you can perform from the front panel can also be performed remotely using Web Administration The Remote Management interface provides access to loader and drive status and statistical oper...

Page 49: ...e pages By default the passwords are blank i e type in the user ID and leave the password field blank To secure your system change both passwords under Settings Personalization the first time Remote Management is used Figure 5 2 Remote Management Start Page Note StorageLoader network traffic is not encrypted so anyone with physical access to the network path will be able to access the information ...

Page 50: ... Warning or red Error dot If you click on the text additional information will be shown in a pop up window The cartridge locations are shown with rectangles in the slots or the drive The status codes are Black Empty slot no cartridge present Grey Cartridge present Blue Cleaning cartridge in the slot Yellow Warning Red Error If you click on a slot additional cartridge information will be shown in a...

Page 51: ... you use the system It is possible to clear the remote management passwords via the front panel please see Chapter 4 6 1 The Maintenance Menus Here you may also turn on email event notification When event notification is enabled the StorageLoader will send warnings and errors by email to the recipient s e mail address Network On this page it is possible to change the IP configuration See details i...

Page 52: ...rtridge has previously been reported to be a cleaning cartridge by the drive or the loader contains a cartridge with a bar code label indicating that it is a cleaning cartridge 5 2 5 Command Page On this page it is possible to move cartridges between magazine slots and drive All cartridges in the StorageLoader will be found in a pull down list sorted by location The other pull down list shows the ...

Page 53: ...gle on and off for 15 seconds This makes it easy to verify that you are connected to the correct loader if several loaders are stacked Test robotics by moving cartridges Test robotics without moving cartridges Debugging Memory dump will download a snapshot of the system memory of the loader or of the tape drive to a file that can be sent to Tandberg Data s service for diagnostic purposes Perform a...

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Page 55: ... by itself It may be mislead by a wrong label on a data tape by a data tape inserted in a designated Cleaning Slot or by the operator 6 1 1 Running an Installed Cleaning Cartridge 1 Install a cleaning cartridge in a magazine slot in the loader If a Cleaning Slot is defined this slot should be used 2 Select Clean Drive from the Maintenance section of the Utilities menu This will cause the loader to...

Page 56: ...ge is left loaded in the drive When the loader is brought out of standby mode the drive is reset as part of the initialization process The drive will re discover the cleaning cartridge and run another cleaning sequence The cleaning cartridge is left in the drive and must be unloaded by the operator by using the unload command from the front panel menu 6 1 2 Removing the Cleaning Cartridge 1 Determ...

Page 57: ...ocking screw do the following 1 If there is a cartridge in the drive unload the drive first 2 When the loader is powered on and idle push the Menu button and go to Prepare to Ship menu entry see Table 4 14 Utilities Menu Items 3 If there are any cartridges in the magazines the loader will eject those magazines and a descriptive message will be shown Empty the magazines and put the magazines back i...

Page 58: ...ilters are Field Replaceable Units FRUs See Figure 6 2 below They can easily be removed replaced for quick field service while the loader is mounted in a rack see Appendix C Field Replacement Units FRUs The FRUs shown in the image vary depending on your product configuration Figure 6 2 Field Replaceable Units ...

Page 59: ...to update tape drive firmware during this procedure make sure that NO cartridge is loaded in the tape drive Note Note that the Drive Firmware is not upgraded when upgrading the StorageLoader Firmware To upgrade the Drive Firmware See Chapter 7 2 Updating Drive Firmware 1 Download the Loader Firmware a Access http www tandbergdata com b Select Service Support by Product Then choose StorageLoader LT...

Page 60: ...TDkit folder c Run TDkit When started the program displays all detected SCSI devices If not click Function in the top menu and then click SCSI rescan d NOTE Most Windows operating systems require that all backup services started by the backup software application must be stopped before the TDkit utility is started e Make sure the computer has detected the tape drive Look for Tape drives in the Dev...

Page 61: ...ppropriate screen are From the FPI select View Data Drive Info Drive FW revision The drive FW can be upgraded via the SCSI interface 7 2 1 Possible Upgrade Problems If a power loss or a failure occurs during code download and ECC Checking the original FW may be intact It is possible to restart the FW upgrade procedure However if the failure occurs during flash erase or programming the firmware wil...

Page 62: ...ance Menus 8 2 Hardware checking 1 The StorageLoader uses one SCSI SAS ID for both the tape drive and loader robotics The tape drive use LUN 0 and the loader LUN 1 Verify that the drive SCSI ID is set to a unique SCSI ID which is not used by any other SCSI device on the same bus and that the SCSI HBA is set for multiple LUNs Depending on other devices attached to the same SCSI bus and their SCSI I...

Page 63: ...ves 3 Verify that drivers are loaded properly Some applications use their own drivers so the device should appear unknown in the device manager Drivers from the hardware vendor should normally be preferred 4 Verify that the Backup software detects loader and drives properly and does not report errors Run Device Configuration Wizard again if needed 8 4 Verifying Recent Changes If the StorageLoader ...

Page 64: ...e fuse door Remove the back panel cover plate and verify that all cables are connected properly if the tape drive has been replaced Replace the FRU power supply Contact your service representative 2 The display is dead Power cycle the loader by turning off and on the main power switch on the rear of the loader Verify that the fans start at power on and then stops after a few seconds Perform the so...

Page 65: ... eject procedure to remove the cartridge from the drive Replace the tape drive unit Contact your service representative Cartridge stuck in magazine Eject the magazine using the front panel interface Manually remove the cartridge from the magazine slot Contact your service representative Cartridge stuck in robotics Power cycle the loader by turning off and on the main power switch on the rear of th...

Page 66: ...e sure that the cartridge is write enabled move the write protect switch to the enabled position Make sure that the cartridge has not been written using an incompatible format Make sure that the cartridge is an acceptable format for your drive type See the tape drive s reference manuals for details Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions an...

Page 67: ... the correct host controller card is installed Verify that the SCSI cables are not damaged and that the total SCSI cable length is not exceeding the maximum required length Verify that the drive SCSI ID is set to a unique SCSI ID that is not used by any other SCSI device on the same bus Verify that the host application and the device drivers are installed with the most recent patches to support th...

Page 68: ...he tape drive See the installation and user guide Chapter 6 1 Using the Cleaning Cartridge Try a new cartridge A marginal cartridge can cause performance problems due to bad spots on the tape requiring retries Backing up compressed data lowers performance Check the size of the files Small file size can impact performance Table 8 5 Troubleshooting Matrix StorageLoader Performance with Solution PROB...

Page 69: ...f the write read errors persist and the drive has been cleaned that cartridge should be suspected as being defective unless it is an invalid cleaning cartridge If this occurs export the cartridge and load a known good cartridge In some cases a cartridge can be worn out have a defective cartridge memory or it may have been formatted as a Firmware Upgrade Tape Any cartridge that is suspected of bein...

Page 70: ...rvice representative The FPI password can be decoded from the memdump by using a special SW Contact your service representative if the RMI password is forgotten Table 8 11 Troubleshooting Matrix Forgot Password with Solution 8 6 The Error Screen When the StorageLoader detects an error condition the amber Fault LED is illuminated and one of the error screens appears on the front panel Figure 8 1 il...

Page 71: ...ows an example of pressing Actions Pressing the buttons next to the up down arrows on the screen gives you access to other action options Exit Reboot Select Figure 8 4 Example of action In Figure 8 4 you have been prompted to reboot the Loader Pressing Select will result in the warning message shown in Figure 8 5 Press OK to execute the reboot You are about to reboot the loader AND the drive Cance...

Page 72: ...le to move Reboot the loader and retry the operation Cartridge blocked faulty robotics 1101 1108 Failed to stow at slot 01 08 The robotics is not able to stow the cartridge to the magazine 1 Reboot the loader and retry the operation 2 Remove the magazine if possible Remove all cartridges 3 Verify that the cartridge is not damaged 4 Insert empty magazines 5 Power cycle the loader 6 Retry the operat...

Page 73: ...ve s emergency eject procedure Defect drive or robotics Defect cartridge 2000 Drive not found Communication error between the loader and the drive 1 Reboot the loader and retry the operation 2 Remove back panel cover plate and check the SCSI cabling and the ADI cabling SCSI and signal cables power cables defective power supply defective drive 2001 Drive hardware fault detected The drive has report...

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Page 75: ...ta StorageLoader 1U is designed as a rack mount unit The StorageLoader can also be used as a tabletop unit Dimensions Length 740 mm 29 13 in 0 5 mm from front rail to rear of unit Width 446 6 mm 17 58 in 0 5 mm Height 43 6 mm 1 72 in 0 5 mm Weight 14 6 kg 32 2 lb without cartridges Table A 1 StorageLoader Mechanical Dimensions and Weight ...

Page 76: ...Power consumption 35W Average Input Current 0 35A 0 15A Power consumption peak 70W Maximum peak length less than 10ms Table A 2 Power Requirements A 3 Vibration Specifications Sinusoidal sweep Sweep Rates 1 octave minute Axes X Y and Z Duration 2 hours Frequency Range Hz Level 5 24 2 0 01 in p p Operating 24 2 500 0 3g 5 27 1 0 02 in p p Non Operating Storage 27 1 500 0 75g Transport 5 200 0 5g Ta...

Page 77: ...07grms 5 0 03 8 0 03 40 0 003 45 0 01 70 0 01 200 0 001 Transport Total level 1 03grms Table A 4 StorageLoader random vibration levels A 4 Mechanical Shock Specifications Mechanical Bump Shock Axes X Y Z Directions Positive and negative Pulse interval 3 seconds Pulse shape Pulse duration Pulse Level Pulses axis direction Operating Half sine 5ms 3g 1000 Storage X Z Half sine 8ms 20g 3 Storage Y Hal...

Page 78: ... 7 StorageLoader temperature specification Installing the equipment in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Humidity Operating Range 20 Rh to 80 Rh Gradient 10 Rh hour Non Operating Range 10 Rh to 90 Rh Gradient 20 Rh hour Table A 8 StorageLoader humidity specification Altitude Operating Range 150 to 3050 m ...

Page 79: ...nual A 7 Noise Specification Acoustic Idle LwA 60 dBA Operating LwA 65 dBA Table A 10 StorageLoader noise specification A 8 Product Reliability MTBF 250 000 hours for StorageLoader electronics MSBF 500 000 Mean cartridge swaps between failures ...

Page 80: ...I 870840 01 Accessory kit 1U LTO1 LTO2 870339 Accessory kit 1U SAS 870950 01 Quick Installation Guide SCSI 433761 01 Quick Installation Guide SAS 433874 01 Cartridge Labels Universal LTO1 LTO2 LTO3 LTO4 870222 Cartridge Labels LTO3 specific 1015514 Accessories Cartridge Labels LTO4 specific 1017351 See Chapter 3 1 11 Step 11 BCR Labelling of cartridges for more information Table B 1 List of spare ...

Page 81: ...808741 Filter FRU StorageLoader 1U Item Description Qty 1 Filter 1 2 Quick Installation Guide Filter 1 When needed the dust filter can be pulled out and a new one slid into the front bezel assembly of the magazines We recommend replacing the dust filters once every year Figure C 1 Replacing dust filter ...

Page 82: ...ove the fan fixing screws see figure above Unhook the power connector of the fan and carefully replace it When re inserting the fan take care to have the cable in the notch in the chassis If the cable is not fully inside the notch it can easily be damaged and cause a new faulty fan Fasten the fan fixing screws To remove the fan switch off the loader and remove the power cord Remove these two screw...

Page 83: ...RU StorageLoader 1U Item Description Qty 1 Power supply 1 2 Quick Installation Guide Fan 1 Figure C 5 Exchanging a defective power supply For newer loaders you must also remove four screws under the loader Figure C 6 Removing the fixing screw Fan power cable Cable notch in chassis To exchange a defective power supply switch off the loader and disconnect the power cord Dismounting the back panel co...

Page 84: ...moving the power supply module Figure C 7 Fan power After removing the power supply insert the replacement unit carefully the same way reconnect the 2 cables fasten the fixing screw and re mount the back plate Then pack the defective power supply in the same box you received the replacement power supply and return it to your support center Power connector Fan power cable ...

Page 85: ... your sales representative to get the correct part number Pictures shown may vary depending on product model Figure C 8 Replacing the tape drive For newer loaders you must also remove four screws under the loader You now have access to the rear of the tape drive and can dismount the SCSI cable the ADI cable and the power cable Figure C 9 Rear of the tape drive Release the tape drive by pushing the...

Page 86: ... use when returning the defective drive When fastening the drive mounting brackets to the replacement drive have the drive and the brackets laying on a level surface to ensure the brackets are aligned with the bottom of the drive Fasten the brackets with two screws each Insert the replacement drive carefully into the loader the same way it was removed reconnect the 3 cables and re mount the back p...

Page 87: ...age Loader Info Loader FW Part No Write down your 6 digit Firmware Part Number Loader FW Part No 800267 OK b Locate the Product Label on the topcover or at the rear of the StorageLoader Write down your 6 digit Firmware Part Number as illustrated in the image below 2 Use the table below to choose firmware file to download according to your Firmware Part Number Firmware Part Number Hardware Revision...

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Page 89: ...89 StorageLoader Installation and User Manual Notes Tandberg Data ASA www tandbergdata com Part no 433061 Revision 7 December 2008 ...

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