Tally Dascom DP-581H Operator'S Manual Download Page 30

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Troubleshooting

8.3.1 General Error Conditions

Whenever the printer detects an error condition the Error lamp will either ﬂash or stay on.

Error lamp (Red)

Possible Cause

Solution

Flashes

Paper Out or Paper Door
not fully closed.

Make sure the door is fully closed by
opening the door and closing it
again until the door “clicks” closed.
Check the platen roller for damage.

Flashes

The printhead is too hot.

Wait for a few seconds and restart
the printer.

Flashes

Changing power mode

The Error lamp will be turned oﬀ
when power mode has changed.

8.3.2 Fault Description and Resolution

Problem

Possible Cause

Solution

Printer will not turn on.
(When the AC Power
Adapter is not connected)

Battery not installed
properly

Remove and reinstall battery.

Discharged battery

Recharge battery.

Printer turns itself oﬀ.
(When the AC Power
Adapter is not connected)

Discharged battery

Connect the AC Power Adapter to
charge the battery.

Battery lamp does not
light or does not stay lit
when AC Power Adapter is
connected.

Battery already fully
charged

(When the battery is fully charged,
Battery lamp doesn't light.)

No power supply

Check if power is supplied to the AC
Power Adapter.

Faulty AC Power Adapter

Try the new AC Power Adapter.

Faulty battery

Replace the battery.

Battery not charging.

Faulty AC Power Adapter
or battery

Try the new AC Power Adapter or
replace the battery.

8.3

Summary of Contents for DP-581H

Page 1: ...DASCOM DP 581H DASCOM DP 581H Operator s Manual Operator s Manual Rev1_01 ...

Page 2: ... responsible for any trouble resulting from wrong operation or inadequate use environment Print data can not be saved in the printer for long period The manufacturer will bot be responsible for any data loss or other damage resulting from breakdown repair inspection of the printer If you ﬁnd any errors or unclear contents in this manual please notify the manufacturer or your dealer Unauthorized co...

Page 3: ...risk of serious injury or death Caution Caution Indications which if not properly followed may lead to serious injury or death Alert Alert Indications which if not properly followed may result in injury or property damage Icons Icons Indications to be careful Indications of restrictions Indications that must be followed ...

Page 4: ... printer in a place exposed to direct sunlight or near the heater a hot and humid place a dusty or dirty place a place that may be exposed to water or other liquid It may become a cause of malfunction Handle the printer gently Strong impact may become the cause of malfunction or damage Do not insert your ﬁnger or objects pen clip etc inside the printer It may result in machine damage electric shoc...

Page 5: ... may injure your hand Be careful not to have your hand caught in the paper cover Use only speciﬁed thermal paper Using other thermal paper may deteriorate print quality and shorten printhead life Never touch printhead with sharp or hard objetcts In case of condensation dry the printhead before printing Insuﬃcient drying may damage the printhead ...

Page 6: ...jects which could lead the battery ports becoming short circuited Do not disassemble or alter the battery or it may lead to leakage heating or explosion If any eletrolyte come into contact with you skin or clothings immediately wash the aﬀected area with fresh running water to avoid skin trouble Do not wet the battery It may cause heating or produce rust Do not use or store the battery in a hot pl...

Page 7: ...types To avoid discoloration and deterioration of thermal paper pay attention to the following Store in a dark cool place Avoid hot humid place or place exposed to sunlight or any kind of liquid Temperature under 25 humidity under 65 Avoid contact with PVC ﬁlm adhesive adhesive tape for a long time Do not scratch the paper with hard objects Avoid contact with hand oil or sweat on printing surface ...

Page 8: ...ter 4 4 Charging the battery 4 5 Power ON 4 6 Power OFF 4 7 Disconnecting AC Adapter Chapter 5 Self Test 5 1 Performing Self Test Chapter 6 Windows PC software 6 1 Web Conﬁguration Driver Chapter 7 Conﬁguration 7 1 Accessing Web Conﬁguration 7 2 Wi Fi conﬁguration 7 3 Printer conﬁguration reset 7 4 Updating the ﬁrmware Chapter 8 Maintenance and troubleshooting 8 1 Cleaning 8 2 Battery Care 8 3 Tro...

Page 9: ... you need before ﬁrst use Maintenance and Trouble Shooting P17 describes how to maintain the printer for optimal performance and has information onhow to diagnose any problems that may occur Printer Features Simple drop in paper loading Large capacity battery provides mobility and enables long time printing USB communication For detailed speciﬁcations refer to the last page This machine is not a s...

Page 10: ...What s included Quick Start 1 Install battery P7 2 Install rolled paper P5 3 Charge the battery P8 4 Turn on power P9 5 Self test P10 1 2 1 2 1 3 1 3 2 ...

Page 11: ...on Power Power on Press release when the power is oﬀ Power oﬀ Press hold 3 seconds when the power is on Web Conﬁguration mode Press twice when the printer is ready Paper Feed Advance paper Press once when the printer is ready Self Test Press twice when the printer is ready 2 1 2 1 2 2 2 2 3 ...

Page 12: ...ng up On 〇 Oﬀ On Ready On 〇 Oﬀ 〇 Oﬀ Paper end Lid open Flashing 〇 Oﬀ 〇 Oﬀ Printing Web Conﬁguration mode Flashing 〇 Oﬀ Flashing Charging battery On Low battery Flashing Changing Power mode On Flashing 2 3 seconds Printhead too hot error On 〇 Oﬀ Flashing Paper end Lid open 4 ...

Page 13: ...hapter 3 Rolled Paper Rolled Paper Installing 8 inch rolled paper Press button 1 and open paper lid 2 Install rolled paper Pull out paper end about 5cm and close paper lid until you hear click 3 1 3 1 5 ...

Page 14: ...he end of the paper so that the paper is cut from one end of the cutter to the other end continuously Removing Press button 1 and open paper lid 2 Pull tape 3 and remove rolled paper 4 3 2 3 2 The Cutter is very sharp Please do not touch the cutter in order to avoid injury 3 3 3 3 6 ...

Page 15: ...n Turn screws clockwise to ﬁx clockwise to ﬁx battery ﬁrmly Turn screws counter clockwise to remove counter clockwise to remove battery Please see Battery Care in Maintenance and trouble shooting P19 Battery charge level Press Indicator button Indicator button to check battery charge level in the indicator 4 1 4 1 4 2 4 2 7 ...

Page 16: ...r outlet Charging the battery 1 Uncover the printer ports and plug in the AC Power Adapter to the Power port 2 Turn the power ON The battery lamp will show solid ON while the battery is charging 4 3 4 3 Be sure to follow this procedure Failure to do so may cause problem in the machine 4 4 4 4 The printer is charged only when the power is ON Charge via USB is not supported Do not charge via the USB...

Page 17: ...er OFF 1 Hold down Power button for about 3 seconds 2 The power lamp turns OFF and the printer power will be OFF When battery volume goes below 10 the Battery lamp will ﬂash and when it is below 5 the printer will shut down Disconnecting AC Adapter Perform reversed steps described in 4 3 Grab and pull the lock on connector when disconnecting the AC cable from the AC adapter s inlet 4 5 4 5 4 6 4 6...

Page 18: ...f Test Performing Self Test 1 Install the rolled paper and close paper lid 2 Turn the power ON 3 When the printer becomes ready press the Feed button twice continuously The printer will start printing the test page 5 1 5 1 10 ...

Page 19: ...n of the DP 581H printer is done through a built in web page To use it Web Conﬁguration Driver must be installed in your PC 1 Open Driver_Software RNDIS_Driver Install exe in the CD 2 Click the Next button 3 Click the Install button 4 Click the Finish button and then installation is completed 6 1 6 1 11 ...

Page 20: ... in the View menu to make it checked 3 Right click Network adapters USB Ethernet RNDIS Gadget and choose Uninstall device from the contextual menu 4 Select Delete the driver software for this device and click the Uninstall button 5 Web Conﬁguration Driver is removed from your PC 12 ...

Page 21: ... Push the Power button twice rapidly This will put the printer into Conﬁguration mode 5 When the printer is in Conﬁguration mode the Power lamp and the Error lamp will ﬂash together 6 About 30 seconds later open web browser on your PC and enter 169 254 200 1 in the address bar and press the Enter key If the login screen does not appear after entering the address wait for a while and enter it again...

Page 22: ...hen conﬁguration is ﬁnished press and hold the Power button to turn the printer oﬀ Then turn it on again Wi Fi conﬁguration 1 Click WIFI Conﬁg placed on the top menu to open Wi Fi conﬁguration 7 2 7 2 14 ...

Page 23: ...tings 3 The Available Networks list shows access points discovered by the printer Click the Add Connect button to use one of these access points 4 Enter the password of the access point and click the Connect button 5 The Previously Connected Networks list shows access points connected previously by the printer The Disconnect button will disconnect the access point The Remove button will remove the...

Page 24: ...ton of the printer to turn oﬀ the power and push the Power button to turn on the power again Printer conﬁguration reset You can reset the Printer Conﬁguration to the Factory Defaults 1 Click Reset To Factory Defaults placed on the top menu 2 Click the Printer To Factory Defaults button and then your printer conﬁguration is reset to the factory defaults 7 3 7 3 16 ...

Page 25: ...ted to a power source through the AC Power Adapter 2 Click Updates 3 Click the Browse button and choose the ﬁrmware ﬁle saved in your PC 4 Click the Upload button and it starts processing 5 After a few minutes the Web browser will show some messages 7 4 7 4 17 ...

Page 26: ...dating is ﬁnished the 3 lamps will ﬂash together 8 Turn oﬀ the printer and close the Web browser on the PC 9 Turn on the printer and then it will run with the ﬁrmware that you uploaded It may take longer time when rebooting after updating the ﬁrmware 18 ...

Page 27: ...fore cleaning turn oﬀ the printer disconnect it from the AC Power Adapter and disconnect Before cleaning turn oﬀ the printer disconnect it from the AC Power Adapter and disconnect the USB cable and remove the paper the USB cable and remove the paper 8 1 1 Print Head To clean the print head as described below use cotton swabs moistened with isopropyl alcohol 8 1 8 1 Do not clean the printhead while...

Page 28: ...ipe the surface with a soft cloth moistened with alcohol 8 1 3 Inside You may also experience a buildup of paper dust in the printer This may be removed using a compressed air spray or by vacuuming 8 1 4 Exterior To clean the exterior of the printer use a soft dry cloth 20 ...

Page 29: ...ade Take the battery out of the printer when storing the printer for long periods of time The battery storage temperature is 40 104 Fahrenheit 4 40 Centigrade Do not store a fully charged battery at temperatures above this range for long periods of time or the battery may permanently lose charge capacity 8 2 3 Disposal Caution Caution Risk of explosion if battery is replaced by incorrect type Disp...

Page 30: ...blem Possible Cause Solution Printer will not turn on When the AC Power Adapter is not connected Battery not installed properly Remove and reinstall battery Discharged battery Recharge battery Printer turns itself oﬀ When the AC Power Adapter is not connected Discharged battery Connect the AC Power Adapter to charge the battery Battery lamp does not light or does not stay lit when AC Power Adapter...

Page 31: ...rom approved source Paper Door not fully closed Verify door is closed Paper not feeding reliably or print is compressed vertically Not suitable paper Verify paper from approved source Paper Door not fully closed Verify door is closed Print Garbled A loose connection of the USB Check the USB cable connection and replace to a new cable if needed Paper Door not fully closed Verify door is closed Prin...

Page 32: ...r charge 12 5 density AC Power Adapter AC Power Adapter 100 240V AC Physical Physical Dimensions Dimensions D 66 x W 312 x H 109 mm Weight Weight 1 57 kg without battery 1 92 kg with battery Environmental Environmental Operating Temp Operating Temp 10 to 45 using battery Storage Temp Storage Temp 20 to 60 Humidity Humidity 10 to 90 RH noncondensing Operator Controls and Indicators Operator Control...

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