Tally Dascom DL-310, User Manual, Page: 70 / 101

Tally Dascom DL-310 User Guide V1.0
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Printing Error
Condition Possible Cause What to do?
Blurred or spot printing
Incorrect media roll installation Check media roll and re-load it properly
Media is out of specification Use recommended media
Dirty thermal print head or platen Clean print head or platen
Ribbon is out of specification Use recommended ribbon
Low print density Increase the print density (heat)
Print with Ribbon on Direct
Thermal paper
Remove ribbon
Self-test fail Hardware problem Contact service representatives
Media jam Label stuck
Check media path and clean jammed label,
refer to Chapter 5 Section 5.3
Printer skips labels
Label positioning problem or label
size setting exceeds the physical
size.
Execute label calibration (refer to Chapter 4
section 4.3).If it doesn’t work, you have to
verify the label size setting is correct or not.
Printer feeds blank labels
Print without ribbon on transfer
thermal paper
Install ribbon
Paper size setting correct
but
the printout is
crooked, skewed, or
off-center.
Label did not calibrate correctly
Execute label calibration (refer to Chapter 4
section 4.3).
5.2 Resetting the Factory Default Values
Sometimes, resetting the printer to the factory defaults may solve some problems.
There are two methods to set to factory setting:
Method one: Hold down Feed Key and switch on printer till Power LED blinks four times,
buzzer beeps four times.
Method two: through setup tool, choose restore all setting on printer setup page.
5.3 Removing Jammed Label
Printhead may be hot, please do not touch!
(1) Turn printer off, open top cover and turn up print head mechanism.
(2) Remove the jammed label and ribbon, clean the print head with a cotton swab with alcohol
in case of ribbon paste on print head and cause poor print quality.
(3) Reload media.
(4) Reload ribbon and turn the ribbon adjustor for rewinding the sticky part.