45
SECTION 5 TROUBLESHOOTING
Part One Troubleshooting
1.1 Troubleshooting
Many errors and problems that occur during printer operation have a simple cause and
can be easily solved. So if you have a few problems with your printer, you do not need to
phone the manufacturer right away. The following chapter will help you to differentiate
between real printer defects and simple operating errors. If any problems cannot be solved,
please contact your dealer.
1.1.1 Feeding error
condition
possible cause(s)
inspection
What to do?
Paper feed
fails
or
paper feed is
abnormal.
Media jam
Check
ribbon
assembly and paper
path.
Remove label jammed, and
clean print head with
alcohol, then reload ribbon
and media.
Unsecured
connect
with
motor cable.
Check the motor
cable.
Re-connect the motor cable.
Motor cable or
connector
damage
Check the motor
cable
Change
the
cable
or
connector
The
gear
is
damaged.
Check
the
transmission
and
the motor gear.
Replace
the
damaged
transmission or motor.
Dust or foreign
substance
is
adhered to the
gear.
Check the gear.
Replace the motor cable or
connector.
Faulty
in
the
motor
driver
circuit.
Check the motor
circuit with tester.
Replace the main board.