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Talkswitch CT.TS005.001101.UK User Manual Download Page 144

1 3 6

T A L K S W I T C H   U S E R   G U I D E   •  U K   &   I R E L A N D

Problem: When I call someone or they call me, voice is only heard in one 
direction

•

The cause of this problem is usually a result of a router being 
misconfigured with respect to port mappings. Ensure all required VoIP 
ports are mapped to your TalkSwitch unit. Also, ensure you use a static 
private IP address when connected to your router as this can also affect 
port mappings from the firewall/router.

For more VoIP information, see Chapter 5: VoIP Information.

Summary of Contents for CT.TS005.001101.UK

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E TALKSWITCH DOCUMENTATION USER GUIDE RELEASE 3 24 CT TS005 001101 UK For use in United Kingdom and Ireland...

Page 2: ...this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch No part of this user guide may be reproduced or transmitted in any form or by any m...

Page 3: ...et local regulatory requirements please install the devices in accordance with the instructions provided Power Adaptor Power Cords Use the power adaptor and power cords provided with the TalkSwitch Ot...

Page 4: ...from making calls through your PBX TalkSwitch Usage The model of TalkSwitch you have purchased is designed and supplied to meet the technical standards for use in specific countries and for connectio...

Page 5: ...ting TalkSwitch to a LAN and or PC 7 1 4 4 1 Connecting TalkSwitch to a LAN for local configuration 7 1 4 4 2 Connecting TalkSwitch to a PC using a USB cable 7 1 4 4 3 Connecting TalkSwitch to a PC us...

Page 6: ...ration 23 2 3 3 4 PSTN analogue telephone lines 28 2 3 3 5 VoIP Numbers 31 2 3 3 6 Line Hunt Groups 32 2 3 3 7 Automatic Route Selection and Toll Restriction 33 2 3 3 8 Fax Information 39 2 3 3 9 Loca...

Page 7: ...erring calls 89 3 2 5 Call Park Parking and retrieving callers 90 3 2 5 1 Parking a caller 90 3 2 5 2 Parking a caller using Auto Park 91 3 2 5 3 Retrieving a parked call 91 3 2 5 4 Using Call Park wi...

Page 8: ...ecord CDR logging 111 4 2 Retrieving Data 112 4 2 1 Web Interface Store to File on TalkSwitch 112 4 2 2 Serial Interface Real Time to Serial Interface 114 4 3 Analyzing the Data 115 CHAPTER 5 VOIP INF...

Page 9: ...USB cable supplied only with models without a LAN port RJ 45 LAN cable supplied with all models with a LAN port Telephone cables one per telephone line port CD containing configuration program install...

Page 10: ...Line 2 caller is on hold Flickering Line 2 is ringing Quick Pulse Line 2 is engaged by a device that is sharing the line with TalkSwitch Power Data On Solid TalkSwitch is powered on Flickering The PC...

Page 11: ...lephone lines during the system setup See Chapter 2 Configuration 1 3 1 TalkSwitch 24 Models 1 3 2 TalkSwitch 48 Models Line 4 On Solid Line 4 is currently in use Pulsing Slowly Line 4 caller is on ho...

Page 12: ...input PA 1 8 socket for output to Public Address system LAN subject to model RJ 45 10BaseT Ethernet for connection to LAN used for connection to other co located TalkSwitch units VoIP networking and c...

Page 13: ...d with telephone lightning protectors to comply with local regulatory requirements they must be installed on each telephone line as detailed in the instructions provided with the lightning protectors...

Page 14: ...udio source CD player radio tape player sound card etc for playing music or messages to callers while on hold Connect the audio source via its headphone output to the Music port The Music port require...

Page 15: ...amera software These programs tend to occupy COM ports thus making them unavailable for other programs 1 4 4 3 Connecting TalkSwitch to a PC using a Serial cable If you wish to use an available Serial...

Page 16: ...lick Address Book to maintain a list of internet addresses 1 5 USING 2 OR MORE TALKSWITCH UNITS ON A LAN If you have one TalkSwitch unit ignore this section and proceed to Chapter 2 TalkSwitch Configu...

Page 17: ...ne handset connected to one of the extension ports on the TalkSwitch unit you want to assign a different Unit ID to You immediately hear a system prompt indicating that there is a conflict and a new U...

Page 18: ...oicemail have different numbers based on the Unit ID assigned to the TalkSwitch unit they belong to The extensions and voice mailboxes affected by the new numbering system are listed in the table belo...

Page 19: ...ere are a few items that have been designed for better network use Configuration Settings All units are cloned with identical settings In the event that a unit has disappeared off the network adapter...

Page 20: ...rectory names and voicemail messages for extensions 121 128 221 228 and mailboxes 420 429 are stored on the TalkSwitch with Unit ID 2 If a unit is completely filled with voicemail messages new message...

Page 21: ...screen Configuration software system requirements PC running Windows XP 2000 120 MB free hard disk space 128 MB RAM An available USB or Serial port for 24 models An available Ethernet port for 48 mod...

Page 22: ...the USB cable to TalkSwitch when the configuration software is installed Serial Select when a serial cable is used to connect the system to a PC Serial is only supported with models equipped with Seri...

Page 23: ...e and Firmware 2 3 SYSTEM CONFIGURATION 2 3 1 The configuration screen The configuration screen consists of the following parts 1 Menu Items 2 Configuration Navigation expandable Controls the display...

Page 24: ...ves the current configuration to a file Exit Closes the Configuration Retrieve Settings Retrieves settings from TalkSwitch connected to the PC Update Firmware This action updates the firmware For more...

Page 25: ...defaults Reboot TalkSwitch Prompts you to save the configuration The reboot takes 25 seconds About TalkSwitch Configuration Utility Displays the TalkSwitch software version number TalkSwitch firmware...

Page 26: ...p They allow you to select the TalkSwitch in the group 2 3 3 System Information Click the next to System Information to expand it Each item is described in the 2 3 3 sub paragraphs Call Back DISA Conf...

Page 27: ...e the use of a system password enter a 4 to 8 character numeric password The password is also used to gain access to the system using a touch tone phone If you do not want a password leave the field b...

Page 28: ...ntry where the system is being used If different service providers are identified for the country select the service provider to which the system s telephone lines will be connected Note that setting...

Page 29: ...oIP calls properly Current public WAN IP address When you select the public IP address type dynamic this entry shows the current public IP address and is not editable If the public IP address is stati...

Page 30: ...ttings section If there is no DHCP server present the following fields need to be completed if you plan on using the VoIP capabilities of the TalkSwitch Unit n IP Address Assign an available static IP...

Page 31: ...devices in your office network Preferred DNS Server Enter the preferred DNS server s IP address This is also known as the primary DNS server DNS is a Service that maintains information about a portio...

Page 32: ...ch of your VoIP numbers Do not assign duplicate numbers between any two locations This TalkSwitch location is the Proxy Registrar If this location is designated to be the Proxy Registrar Server check...

Page 33: ...rt number than the default specify the port number after a colon at the end of the domain or IP address Example VoIP domain com 5061 Outbound Proxy If TalkSwitch is being provisioned with a VoIP Servi...

Page 34: ...on on the TalkSwitch VoIP network select an upper limit for the number of lines Maximum number of VoIP numbers for incoming calls The maximum number of VoIP numbers available is determined by how many...

Page 35: ...yed elsewhere in the configuration software in areas related to VoIP service Proxy Server Name Enter the IP address or domain name associated with the Proxy Server If the Server is using a different p...

Page 36: ...ick this button to view if this system is registered with the designated Registrar Server 2 3 3 4 PSTN analogue telephone Lines To configure telephone lines go to the System Information and Telephone...

Page 37: ...calls are detected with these distinctive ringing patterns they will be handled as separate telephone lines and can be setup with different call handling e g routed to a FAX machine at specific extens...

Page 38: ...all Waiting Check this box if you have a Call Waiting service on the current line It is strongly recommended that you remove this service from your line s since there is no way for TalkSwitch to answe...

Page 39: ...c extensions in the office Activate phone numbers as required If you had previously assigned numbers in the first slot for each of the VoIP numbers and performed a firmware update the new layout will...

Page 40: ...very phone number has a unique Username and Password 2 3 3 6 Line Hunt Groups There are a total of 9 Line Hunt Groups that control outbound call line selections These Line Hunt Groups are used by the...

Page 41: ...al area code mobile operator service number or access code dialed The Automatic Route Selection ARS table is programmed by the system administrator with the leading digits of calls to be re routed or...

Page 42: ...Line Hunt Groups also see section 2 3 3 6 Ensure that the Line Hunt Groups are configured In the TalkSwitch Configuration software click System Information Line Hunt Groups We recommend that each net...

Page 43: ...ill route or block calls according to the leading digits you define and the actions you chose in the TalkSwitch Configuration under System Information Auto Route Selection Enter the leading digits you...

Page 44: ...If you dial 9 followed by a phone number that does not start with 1 01 or 01161 you access an outside line The number is automatically routed according to the configuration of line hunt group 9 If yo...

Page 45: ...on Local Extensions Click the Hunt Group Access button Remove the check mark by clicking it next to the line hunt groups you do not want to allow for that local extension Repeat these steps for all yo...

Page 46: ...is enabled when you use automatic route selection and toll restriction Enable the password protection in the TalkSwitch Configuration software under System Information Administration Enter a 4 8 chara...

Page 47: ...ted to E8 on the rear of TalkSwitch unit 1 select extension number 118 Blocking international calls with exceptions Leading Digits Action Objective 00 00 Block Calls Hunt Group 81 International calls...

Page 48: ...is connected to E8 on a TalkSwitch with Unit ID 2 the fax extension number is 128 If you have a dedicated fax line or number your fax machine should be connected to an extension port on the same TalkS...

Page 49: ...ect the number you want to appear at the remote location when VoIP calls are placed from this extension If Default VoIP Number is selected then the phone number associated to the outgoing VoIP port wi...

Page 50: ...ension or forwarded to another out of office telephone number e g to a business partner s cell phone depending upon the Call Cascade configuration For details on how to use Remote Extensions see secti...

Page 51: ...the Remote Extension no specific prefixes are required other than area codes for long distance calls Enter the number the same way you are dialing it from a regular phone You may use digits 0 9 space...

Page 52: ...Groups Send calls to specific groups of employees For example if you have a company with several departments you can configure Extension Ring Group Note Remote Extensions do not have the ability to tr...

Page 53: ...can configure an Extension Ring Group 300 to ring your extension with a different ring pattern You tell your colleagues to choose extension 300 at the Auto Attendant or ask to be transferred to extens...

Page 54: ...the system This file must be in 8KHz 8bit mono u law format You can convert MP3 and other file formats using a utility like Audio Converter or Ripper Download a converter at www audioi com Check the...

Page 55: ...ndants with a memory card available at www talkswitch com or at your local reseller For details on how to use voicemail see Chapter 3 Using TalkSwitch All Local Extensions are activated with a voicema...

Page 56: ...location when new messages arrive use Remote Phone Notification Enter the phone number of the cell phone or location where you want to be notified Notification Settings button If a caller presses 0 S...

Page 57: ...both locations have been contacted before finishing the notification process Dial notification phone number using Select the Hunt Group you want to use for the Remote Phone and Pager Notification cal...

Page 58: ...n has been enabled so that you can activate its voicemail Please refer to section 2 3 4 1 for information on the following Go to voicemail box Go to local ext Go to remote ext Go to ring groups Play a...

Page 59: ...ort group Please refer to section 2 3 4 1 for information on the following Go to voicemail box Go to local ext Go to remote ext Go to ring groups Play announcement only or perform no action Load Greet...

Page 60: ...The default setting plays back messages starting with the newest message and working back to the oldest This setting is the most convenient People store several saved messages and don t want to skip...

Page 61: ...mployee has left the company and all greetings messages and settings for a particular mailbox have to be reset If you simply need to delete a password use the Voicemail Manager located under the Tools...

Page 62: ...on message or department Callers can dial Local Extensions 1xx Remote Extensions 2xx Extension Ring Groups 300 309 Voicemail to both leave messages and access messages access Call Back access DISA and...

Page 63: ...ension dial into TalkSwitch from an external source at the Auto Attendant and enter command mode by pressing If you have an Administrator password enter it Begin entering the touch tone commands liste...

Page 64: ...d above If Password Protection is enabled you are prompted for your password At the Auto Attendant perform the following actions The caller can select the single digit options 0 1 2 3 4 or 5 If the ca...

Page 65: ...ng Group 300 go to ring group you can provide a single digit option to ring an Extension Ring Group go to auto attendant TalkSwitch can direct callers to multiple levels of auto attendants For example...

Page 66: ...other system features If 6 is dialed If you press 6 at the Auto Attendant you are able to configure and use Auto and Prompted Call Back See section 2 3 6 1 for more details about configuring Call Bac...

Page 67: ...nd section 3 7 1 for details on using DISA Utilities for an auto attendant Record Instructions button Click this button to display a dialog box showing the instructions on how to record and playback a...

Page 68: ...may have unused Auto Attendant messages Delete them to free up memory 2 3 5 3 PSTN analogue telephone Lines This section describes how TalkSwitch handles incoming calls based on the incoming line and...

Page 69: ...ns to ring in a sequence i e one extension rings first then another one on the 2nd ring click the Adjust Sequence button to configure Play Auto Attendant This option plays an Auto Attendant for incomi...

Page 70: ...no Auto Attendant is selected to answer on the specified line specify when particular Extensions will ring up to 9 times Remember that no calls go to voicemail unless you first have an Auto Attendant...

Page 71: ...or the Local Extensions The Call Cascade routing options are engaged if the extension is selected by the caller or if a call is manually transferred to the extension Once a call enters an extension s...

Page 72: ...not Disturb when turned on at an extension For each of these situations three cascade destinations are available to control how and where you want to handle the incoming call to the extension 1 Busy...

Page 73: ...o the Cascade options on this tab by hanging up or pressing Routing forwarding options for rejected calls go to voice mailbox go to local ext go to remote ext go to ring group play announcement go to...

Page 74: ...er extension s options even if chosen in the Call Cascade sequence What you see in an extension s Call Cascade sequence is exactly what you ll get You can set up the Call Cascade sequences for both mo...

Page 75: ...all Select play caller s name first to prompts callers who choose this extension at the Auto Attendant to record their name When you answer the call at the extension it announces the caller by playing...

Page 76: ...s Call Cascade sequence is exactly what you ll get For Ring Groups there are 3 different Call Cascade options For each of these options you can control how and where you want the incoming call to the...

Page 77: ...wers or rejects a screened call Select play caller s name first to prompts callers who choose this extension at the Auto Attendant to record their name When you answer the call at the extension it ann...

Page 78: ...1 Auto Call Back Auto Call Back is immediate and eliminates the initial long distance call charge required to activate Call Back Before Call Back is activated all the Call Back settings must be pre c...

Page 79: ...u would normally dial the number i e do not enter a line Hunt Group in the dialing string Use dialing prefix If you have to dial the same prefix every time when using Auto Call Back i e long distance...

Page 80: ...Call Back When TalkSwitch calls you back you are prompted for the password to accept Call Back Use Announced Message We recommend this option if the number TalkSwitch calls back is to a hotel or a loc...

Page 81: ...you can use Prompted Call Back to save on your long distance charges For details on using Call Back see section 3 7 2 Note There are 4 Auto Call Back accounts per TalkSwitch unit If you need to recor...

Page 82: ...aves you from entering the same prefix every time you want to set up an Auto Call Back phone number Use Password on Call Back The password option is designed to give you security and to restrict the u...

Page 83: ...Call Bridge when a Call Back is accepted check the Allow Call Bridge box You can restrict the DISA line access by clicking the Hunt Group Access button By default Call Bridge is enabled when Call Back...

Page 84: ...nt check the Activate Call Bridge box and enter a 4 to 8 digit password Click the Hunt Group Access button and assign the Hunt Groups for this account 2 3 7 Options 2 3 7 1 Audio Controls This section...

Page 85: ...ed or changed click the Calibrate Lines button Extension Controls These controls allow you to increase or decrease the volume level of calls and system prompts heard at each extension VoIP Codec Selec...

Page 86: ...hold or there is no talking from the extension side of the conversation 2 3 7 2 Transfer Options This section describes TalkSwitch s actions when calls are transferred manually Transferring a caller...

Page 87: ...er a call has been transferred Ensure you have this service feature activated on your line s Check under System Information Telephone Lines Remote Transfer Calls that are transferred to a Remote or Vo...

Page 88: ...disengages the Call Back i e hangs up Depending on the situation you may want to give yourself more time to pick up and accept the Call Back by increasing the number of rings If being used with anoth...

Page 89: ...ttendant should say To speak with John Doe press 7111 When 7111 is dialed TalkSwitch puts the caller on hold and transfers the caller to extension 111 Intercom Calls This setting is enabled by default...

Page 90: ...Demo used strictly for demonstrating two TalkSwitch units connected to a hub or a switch and acting as two separate locations Auto Attendant Transfer Prompts TalkSwitch can disable playing of transfer...

Page 91: ...quickly retrieve it The Double Recall time values signify the maximum time between two recalls that TalkSwitch recognizes as an intended recall to the Telephone Exchange When two recalles are detecte...

Page 92: ...t Auto Attendant 2 If you don t want to use options 1 2 and 3 for any of the Auto Attendants you can set the option to 4 seconds This gives callers more than enough time to dial all 3 digits of any ex...

Page 93: ...e ringbacks Fax Detection If fax calls are not directed properly to the fax machine you may need to set this option to detect 1 tone If it is set to detect 1 tone and people complain they have acciden...

Page 94: ...from the start port i e 6000 6002 6004 and 6006 are needed for the first TalkSwitch unit on a LAN and 6030 6032 6034 and 6036 are used for the fourth unit These are the ports that this TalkSwitch syst...

Page 95: ...Ring Group 300 309 choose options 0 1 2 3 4 5 if configured to perform specific actions dial voicemail directly and mailbox send faxes or remain on the line to follow an action programmed for that Aut...

Page 96: ...at other local extensions that have the TS 200 TS 400 or TS 600 phone sets To place an intercom call to one of these sets dial 84 the local extension number 1xx at the TalkSwitch dial tone Place out o...

Page 97: ...S 400 or TS 600 phones Follow the same procedure to take callers off immediate hold If you have multiple callers on hold or in queue at your extension press recall 7 to retrieve callers on a first in...

Page 98: ...er because this disconnects the call If the person at the receiving extension does not wish to take the call press recall 5 to return to the caller 3 2 5 Call Park Parking and retrieving callers Call...

Page 99: ...d to Bob at that extension If Direct Line Access is enabled at your extension press recall before retrieving the parked call If you have a combination of TS 200 TS 400 and TS 600 phone sets in the off...

Page 100: ...If you have multiple callers queued up press recall and 7 to retrieve callers on a first in first out basis If Call Waiting is enabled for the busy action of a Local Extension callers hear ringing or...

Page 101: ...the person at the extension can dial recall 7 to put the current caller on hold and answer the new caller S he has the option to dial recall 5 This terminates the current call and connects the new ca...

Page 102: ...and VoIP Once properly configured calls are made between locations using VoIP with broadband connections TalkSwitch has 50 VoIP location codes 250 299 that can be assigned to any VoIP number These lo...

Page 103: ...el with TalkSwitch Making Calls Make calls on parallel connected phones as if TalkSwitch were not sharing the telephone line with them Answering Calls If a call is answered on a parallel connected pho...

Page 104: ...cess immediately connect to one of your lines when you pick up the telephone s handset disabling you to select a specific telephone line or to access voicemail intercom or other system features withou...

Page 105: ...can forward the call to a Remote out of office extension number Conditional call forwarding is configured in the TalkSwitch Software using the Call Cascade s No answer or Busy at ext settings configu...

Page 106: ...f the tone TalkSwitch asks the caller to hold and dials the call forwarding telephone number When you answer the forwarded call TalkSwitch plays a pre recorded prompt that identifies the call as forwa...

Page 107: ...ng calls Once the phone or gateway is registered with the TalkSwitch SIP server calls are received directly from other registered gateways or through the system 1 If the call is routed via TalkSwitch...

Page 108: ...cemail press recall and the mailbox number When a caller presses after leaving a message or after 2 minutes have elapsed TalkSwitch plays a prompt asking callers if they wish to keep the message liste...

Page 109: ...x associated with its extension The directory is related to the extension and its mailbox Once your mailbox has been setup and you access it through prompt instructions you may do the following Listen...

Page 110: ...to your configuration Callers are directed to enter the first 3 letters of the employee s last name The system finds the exact or closest match and plays the recorded name and the extension number It...

Page 111: ...ephone company s 3 Way Calling Conference service Same Line Connect to activate TalkSwitch s Call Forwarding callers do not hear your music while they are forwarded to a Remote Extension When calls ar...

Page 112: ...calls from your office telephone line s 3 7 1 Using Call Bridge Call Bridge allows you to place calls using your office telephone lines when you are not in the office You can make a call to TalkSwitch...

Page 113: ...hat TalkSwitch disconnects at the end of a DISA session press and then hang up The DISA telephone number dialed can be any telephone number local long distance toll free 800 and 888 or international E...

Page 114: ...required enter your password This option is used when you have a direct line to your Call Back telephone number 2 The Use Announced message option allows the Call Back from TalkSwitch to reach you wh...

Page 115: ...lkSwitch Visit our website at http global talkswitch com Step 1 Check current version To identify the appropriate update file you must determine your TalkSwitch firmware and software versions To find...

Page 116: ...stall file or using the Run option on your Windows Start menu A series of windows guide you through the installation process This process updates your configuration software to a newer version You sti...

Page 117: ...ore units networked and are running 3 22 firmware TalkSwitch automatically copies the files to the other units on the LAN for update Updating units remotely over IP is also supported with release 3 21...

Page 118: ......

Page 119: ...TalkSwitch can report the CDRs in real time to a computer connected to the unit s serial port or log the CDRs in a file on the unit itself 1 Connect TalkSwitch to your computer and open the TalkSwitch...

Page 120: ...ETRIEVING DATA There are 2 different methods of retrieving the data from TalkSwitch Web Interface Store to File on TalkSwitch only on models with LAN ports Serial Interface Real time to Serial Interfa...

Page 121: ...ither right click on Download CDR to save the information to your PC or left click on the link to view the current information Once the CDR file has been downloaded you can clear the buffer file by se...

Page 122: ...cable 1 Launch Hyper Terminal by clicking Start Programs Accessories Communications HyperTerminal 2 A window pops up prompting for a connection name Enter TalkSwitch then click OK 3 In the Connect usi...

Page 123: ...he data can be viewed either through the web interface or downloaded and opened into a spreadsheet e g Excel as a delimited text file The log is broken up into various columns Note It is recommended t...

Page 124: ...ated 3 Event This column tracks various state changes of the call For example when an Auto Attendant answers the counter might be 1 When the caller selects an extension the counter increments to 2 etc...

Page 125: ...s column indicates on which Box and Line the call came in or out The format of this information is Box then Line Lines 1 4 are PSTN lines and 5 8 are VoIP lines Example 11 Box 1 Line 1 23 Box 2 Line 3...

Page 126: ......

Page 127: ...ti branch teleworker integration and service provider integration 5 2 OPTIMIZING YOUR IP NETWORK FOR VOIP 5 2 1 The Broadband Connection For optimum quality of VoIP calls on your system we recommend t...

Page 128: ...fice environment there are several computers connected to an Ethernet switch sometimes integrated into a router A router handles the connection between two or more IP networks Routers spend all their...

Page 129: ...nds calls over the Internet or any Internet Protocol IP network by converting voice traffic into data packets These packets are routed over the IP network in the same way as other data reassembled at...

Page 130: ...should be connected to back up power supplies UPS These elements might include LAN switches routers firewalls broadband connection devices i e cable modems DSL modems and VoIP devices If the power go...

Page 131: ...a means of having the advantages of a private network on a shared public infrastructure like the Internet A VPN provides security by using encryption decryption Using a process called tunneling priva...

Page 132: ...l IP address to access resources on the Internet NAT is typically used to allow all the devices in a subscriber s local area network to access the Internet through a router with a single public IP add...

Page 133: ...egistrar The other SIP end points will register with this TalkSwitch and all calls will be negotiated through this TalkSwitch When you first set up your VoIP device TalkSwitch gateway or phone it will...

Page 134: ...ating circumstances Propagation shouldn t take much more than an hour at the very most How often will my Public IP address change This depends on the policies of your Internet Service Provider ISP the...

Page 135: ...information and help on TalkSwitch usage http global talkswitch com 3 Email your TalkSwitch Technical Support team at the address provided on the website 4 Call your regional TalkSwitch Technical Sup...

Page 136: ...Check the Serial USB or LAN connection between TalkSwitch and your PC 3 Ensure that TalkSwitch s power adapter is plugged into a working power outlet and that TalkSwitch is turned on Please make sure...

Page 137: ...able to Retrieve settings from my TalkSwitch Solution Try the following solutions in order until the problem is resolved Ensure TalkSwitch is turned on and plugged into a working power outlet Then sel...

Page 138: ...by turning the power off and then back on Problems that may occur while using TalkSwitch s features The Auto Attendant Problem The Auto Attendant does not play when calls come in Make sure you have r...

Page 139: ...the Auto Attendant page Are the options pointing to the correct extensions Music on Hold Problem Callers hear the One moment please message and then total silence when the Auto Attendant transfers the...

Page 140: ...need to press Recall before intercom calling Answering and Fax Machines Problem The answering machine and or fax machine picks up calls before they can be answered by telephone extensions Check your s...

Page 141: ...l Modem cannot dial out If the extension to which your Modem is attached has not been given Direct Access to telephone lines you will have to include a Line Hunt Group access code before the number yo...

Page 142: ...of each unit If the lights on one or more units are flashing then there is a conflict with the Unit ID numbers assigned to each TalkSwitch unit Connect a phone to each TalkSwitch unit and lift the ha...

Page 143: ...located in the Options folder in the TalkSwitch configuration software You may need to boost the Line gain levels on one or more lines to compensate for high loss lines Take note that if these control...

Page 144: ...is problem is usually a result of a router being misconfigured with respect to port mappings Ensure all required VoIP ports are mapped to your TalkSwitch unit Also ensure you use a static private IP a...

Page 145: ...er s identity is also sent to the extension If a call is transferred from one extension to another the caller s identity will also be transferred The system can also use the Caller Display time stamp...

Page 146: ...on between incoming and outgoing calls An alternative to multi line hunting is to use Call Forward on Busy if available Voicemail Also known as Call Answer Messaging This telephone company service is...

Page 147: ...nt offering a Call Back when the called line is free This telephone company feature is not compatible with Remote Extensions It is recommended that the remote extension s telephone company is requeste...

Page 148: ......

Page 149: ...s currently using 3x Switch Modes x 1 or 2 4x Record Auto Attendant x 1 to 9 04x Erase Auto Attendant messages x 1 to 9 5x Playback Auto Attendant messages x 1 to 9 61 64 Record Auto Call Back Announc...

Page 150: ...ed with an external phone number xrepresents theUnitID 250 299 Speed dial for VoIP calls TalkSwitch will hunt the VoIP ports go off hook then dial the digits entered 300 309 Dials an Extension Ring Gr...

Page 151: ...ntstheUnitID recall 4 Completes a transfer and returns to internal dialtone Action performed after putting a caller on Hold then dialing an intended destination 0 External P A Access To make an announ...

Page 152: ...g after the Auto Attendant answers recall 7 Hold Retrieve used for retrieving any calls placed on hold at that extension Or press recall then 7 to cycle through on a first in first out basis 80 Access...

Page 153: ...r x represents the Unit ID num ber 1 4 250 299 Speed dial for VoIP calls TalkSwitch will hunt the VoIP ports go off hook then dial the digits entered 300 309 Dials Extension Ring Groups 10 in total fo...

Page 154: ...ternal voicemail to leave a message or lis ten to an announcement If you press 8 during the greeting you can access messages x represents the Unit ID number Callers can directly also dial 400 series m...

Page 155: ...on technology equipment Immunity Characteristics with Amendment A1 2001 and Amendment A2 2003 EN61000 3 2 2000 Electromagnet Compatibility EMC Part 2 3 Limits for Harmonic Emissions EN61000 3 3 1995 E...

Page 156: ...eclaration of Conformity please contact local distributor see http global talkswitch com Disposal At the end of the product s life please ensure disposal is in compliance with local regulations for el...

Page 157: ...ive environments and moisture e static discharges f high voltage surges from external power sources such as power line telephone line or connection to other equipment g operation outside the product s...

Page 158: ...imited warranty statement is inconsistent with such local law that part shall be deemed modified to be consistent with such local law Warranty Service To be eligible to obtain warranty service you mus...

Page 159: ...cable with BT style plug pro vided for use in UK Caller ID Support All Lines Caller ID Alert LR DT AS and RP AS Caller ID data V 23 Distinctive Ring Support Yes 1 one burst per ring cycle 2 three bur...

Page 160: ...box Voice Mailboxes Local Extensions 8 models with LAN port 4 models without LAN port Remote Extensions 8 General Guest 10 Voicemail Expansion 1 9 hours with expansion card Auto Attendant Positions 9...

Page 161: ...ake or receive calls on Line 1 of their respective units In the event of a power return all TalkSwitch features and capabilities will be re established Mode Scheduling and Power Interruptions When the...

Page 162: ...T C H U S E R G U I D E U K I R E L A N D To check the current mode of operation dial at a Local Extension to enter command mode then enter a password if required Next dial 30 then TalkSwitch will rep...

Page 163: ...d subject to the terms and disclaimers listed below A Copyright 1998 by the Massachusetts Institute of Technology Permission to use copy modify and distribute this software and its documentation for a...

Page 164: ...OFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE C Copyright 2001 2003 Swedish Institute of Computer Science All rights reserved Redistribution and use in source and binary forms with or with...

Page 165: ...to make and use derivative works provided that such works are identified as derived from the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing the derived w...

Page 166: ......

Page 167: ...ervice provided by local telephone companies Analogue All sound actually begins in the form of sine waves and must be in this form to be heard by the human ear Analogue devices phones answering machin...

Page 168: ...n a pay per service basis All call switching occurs at a local telephone station instead of a company s premises Service may not be available from local telephone company CNG A chirping tone emitted b...

Page 169: ...icate that equipment is ready to receive dialed digits Tone is usually constant and may be interrupted when features are activated on the line such as message waiting or call forwarding Digit Any whol...

Page 170: ...ons ports located on the back panel of your TalkSwitch Firmware Firmware is a combination of software and hardware More precisely it is software programs or data that has been written onto hardware mi...

Page 171: ...gue signals into digital Modes The TalkSwitch supports different time and day modes of operation providing different call management depending on the current mode of operation Monitor TalkSwitch Monit...

Page 172: ...to connect single 2 wire telephone lines and used with such devices as telephones cordless and DECT phones fax machines and modems RJ 45 Registered Jacks 45 is a technical term for a telephone jack t...

Page 173: ...olo professionals part time work at homes telecommuters and small businesses Tel Lines 1 2 3 or 4 A port or plug in on the back panel of TalkSwitch which can accept a RJ 11 plug from either a telephon...

Page 174: ...service provided by TalkSwitch or telephone companies which gives callers the opportunity to leave a message when your extension or telephone line is busy or unanswered VoIP Voice over IP is a term u...

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