(K) Trouble Shooting:_____________
Issue
Cause
Solution
I’m asked to enter
PIN when trying to
pair Dolphin Tracker
with my phone
You’re trying to pair
Dolphin Tracker via
your phone’s
Bluetooth
Pair Dolphin Tracker with
your phone using Dolphin
Tracker app. Click ‘+’ symbol
in the top right corner
Dolphin
location does not
appear on the map
Tracker
GPS is turned off or
Dolphin Tracker app
cannot access GPS
Activate GPS and make
sure Dolphin Tracker app can
access your phone’s GPS
My phone battery
drains too fast
This is a rare issue that
may occur with some
phones and is related to
power consumption of
GPS module or other
consumption
Only activate GPS or
Bluetooth when you actually
need it, i.e. when you’re
looking for your Dolphin Tracker
I can’t pair Dolphin
Tracker with my
phone
Bluetooth is off
Turn on Bluetooth in the
phone setting
Dolphin Tracker is too
far from your phone
Dolphin
battery is empty
Tracker
Place Dolphin Tracker close
to your phone while pairing
till you hear a beep
Replace the battery
The battery lasts only
a few days.
Dolphin
module is faulty
Tracker control
Pair Dolphin Tracker with your
phone using Dolphin Tracker
app. Click ‘+’ symbol in the
top right corner
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