Operating the Phone
61
T200M Series User Guide (Coral IPx / FlexiCom)
Return Calls
Intercepted Calls (Attendant Station)
The attendant may be called upon to assist with intercepted calls to a station. A station’s call could be intercepted for the
following reasons:
•
Dial Fail:
Incomplete number dialed.
•
COS Fail:
Class of Service denies the use of a certain feature.
•
Toll Barrier:
Block on certain external numbers.
•
Undefined Destination:
The destination is not recognized by the system.
•
Passcode Fail:
Illegal Account Code. VFAC number is not recognized by the system.
Answering Intercept:
1. Answer the call. The intercepted caller number and its COS number are displayed on the first line of the display. The
second system line displays a written fail message and the dialed number, feature code or outgoing destination number.
2. Ask the caller for the dialed number. If the number is incorrect or a denied feature, the attendant can transfer the call to
another destination.
INTCPT
caller # COS #
DIAL/COS/T-BAR/UNDEFINED/FAIL dialed #
DND
Mute
FwdA
eAll
Summary of Contents for Aeonix T200M Series
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