Step by Step
Using Other Team Functions
84
Uniform Call Distribution (UCD)
If this function has been configured (contact your service personnel),
you belong to a group of users (agents) to whom calls are distributed.
An incoming call is always assigned to the agent who has had the
longest break without a call.
Logging on and off at the beginning and end of your shift:
N
Press the key shown.
Confirm.
Select and confirm
1
.
Confirm,
or
Select and confirm.
j
To log on, enter your identification number ("Agent:"). Contact your
service personnel to find out what it is.
Logging on and off during your shift:
N
Press the key shown.
Confirm.
Select and confirm
Confirm.
or
Select and confirm.
Destinations
f
UCD
[1] ”Different Displays in a Octopus F900 Environment”
Log on
Log off
Destinations
f
UCD
Not available
Available
