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T-Mobile REVVL RY, User Manual

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Slides

Create, edit, collaborate with others, and play presentations.

T-Mobile

Pay your bill, track your data, and connect with T-Mobile.

Visual Voicemail View and listen to your T-Mobile voicemails and manage your 

inbox.

YouTube

Find, view, and upload videos to the web.

Get more apps

Don’t see what you need? 

Download more apps

.

 

Tip: 

Swipe up   and touch 

 

Search apps

. Type the missing app's name to go to Play 

Store where you can install with one touch.

Get help for an app

1.  Open the app.

2.  Touch   or  .

3.  Look for 

Help

 or 

Settings

 > 

Help

.

Switch between recent apps

1.  Touch   to see your recently used apps.

Or, if you're using the 

navigation bar

, swipe up on 

.

2.  Do any of the following:

•

Touch any app screen to return to it.

•

Swipe left or right to see more apps.

•

Swipe an app up to remove it from the list.

Apps

61

Summary of Contents for REVVL RY

Page 1: ...User Guide...

Page 2: ...your home screen 15 About your lock screen 17 New to Android 18 If this is your first smartphone 18 If you had an iPhone 20 About your Google account 21 Status bar icons 22 Phone terms you should kno...

Page 3: ...launchers 48 Lock screen 49 Use a screen saver 49 Set screen lock 50 Add message to lock screen 52 Sounds 53 Set ringtones 53 Avoid interruptions with Do Not Disturb 54 Stop phone from speaking 56 Tur...

Page 4: ...iew inboxes from home screen 85 Add email signature 86 Control email notifications 86 Calendar app 87 About the calendar 87 Find calendar events 87 Create and manage events 88 Control notifications fo...

Page 5: ...MIDI device 114 Battery 115 Charge phone 115 Extend battery life 115 Use Battery Saver mode 117 Storage 118 About storage options 118 Manage phone storage 118 Manage SD card 120 Find downloaded files...

Page 6: ...ncy alerts off on 149 Display 150 Stop automatic rotation 150 Choose color mode 150 Adjust screen colors at night 150 Adjust screen brightness 151 Change font and display size 151 Change background co...

Page 7: ...t 175 Fix a problem 176 Hardware issues 176 Phone is slow or unstable 176 Phone feels warm or hot 176 Phone won t turn on 177 Phone restarts or crashes 178 Screen is frozen or won t respond 179 SD car...

Page 8: ...issues 196 App or widget problems 196 Messaging problems 197 Camera problems 199 Maintenance procedures 201 Update Android software 201 Reset Wi Fi cellular data and Bluetooth 201 Reset phone 202 Get...

Page 9: ...Hardware diagram 1 Microphone 2 Headset jack 3 Front camera 4 Earpiece speaker 5 Proximity sensor 6 Flash 7 Volume up down button 8 Power button 9 Tray for SIM and SD card Set up phone 1...

Page 10: ...files sharing connection with tethered devices Insert and remove SIM and SD cards Replace SIM or SD card 1 If you are removing an SD card unmount it first Settings Storage 2 Insert the tool into the h...

Page 11: ...e s internal storage Set up SD card When you insert an SD card your phone automatically configures the card as portable storage for media files photos videos and music Because it s portable you can ea...

Page 12: ...from that account You can review and change what syncs with your phone for that account Tip Keep your apps up to date To see if newer versions of the apps associated with your Google account are avail...

Page 13: ...uble removing a corporate account go to Settings Security location Advanced Device admin apps and remove the checkmark for the account then try to remove it again Set up voicemail Set voicemail passwo...

Page 14: ...ounts open Gmail and touch Settings Add account If you didn t add a Google account to your phone and want to set up email for an IMAP POP provider an address that s not Gmail 1 Open the Gmail app 2 Fo...

Page 15: ...box with one touch from your home screen add task shortcuts 1 Touch hold 2 Drag for each account to a blank space on your home screen Make it yours Now that you re up and running battery charged conta...

Page 16: ...ur schedule for Do Not Disturb to automatically silence your phone when you don t want to be interrupted Tip If you ve forgotten your new number go to Settings System About phone Phone number Set up p...

Page 17: ...feature and might not work correctly everywhere on your phone Use magnification gestures and icon You can magnify the screen by triple tapping it or by touching by the navigation buttons To enable the...

Page 18: ...ne for notifications from specific apps You can also control sounds used to notify you of other events 1 Go to Settings Sound Advanced 2 To hear when your phone reaches a full charge on a wireless cha...

Page 19: ...own and right on the screen 2 Touch Pause feedback then touch it again twice 3 Touch OK twice 4 Go to Settings Accessibility 5 Touch TalkBack and turn Use service off More assistance You can also Use...

Page 20: ...y 3 Touch Real Time Text Always visible To make a call with RTT 1 Touch 2 Open a contact enter a number on the keypad or find an entry in and touch 3 After the other person answers enter a message in...

Page 21: ...uetooth switch devices send keystroke signals to your phone An external keyboard Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions Connect the ext...

Page 22: ...between tools 2 Choose an option from the menu Use Volume to control accessibility feature You can use the Volume buttons to turn an accessibility feature of your choice TalkBack Switch Access on or o...

Page 23: ...your phone or touch You can add more pages to the right as needed To add a page drag an app shortcut or widget to the edge of an existing page and place it on the new page Swipe right or left to move...

Page 24: ...mize which apps appear here To open the list of all your apps swipe up from the bottom of the home screen Navigation takes you back one screen returns you to the home screen from any app lets you swit...

Page 25: ...From the lock screen you can View and respond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe right Open the camera Swipe...

Page 26: ...bout these common tasks touch one below Answer a call Make a call Set an alarm Turn the flashlight on off Listen to music If you re looking for different instructions touch at the top of this page and...

Page 27: ...i Fi network your data will use that network connection instead of your carrier s network saving your cellular data for when you need it Learn how to connect to Wi Fi networks Useful to know Find phon...

Page 28: ...the Android version from Play Store and log in Keep on making video calls Use the Duo app to make video calls with friends who have iPhones or Android phones Continue listening to podcasts You can li...

Page 29: ...sonal information and files from any computer or mobile device Synchronize everything Never lose your contacts Associate them with your Google account if you create them on your phone and view them fr...

Page 30: ...s new messages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A...

Page 31: ...n your carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi net...

Page 32: ...abled Only some versions of this phone sold in certain countries support this feature SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store...

Page 33: ...BATTERY Battery fully charged Battery charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message N...

Page 34: ...other room Set up Bluetooth cellular network or mobile network A network of radio transmitting towers You make calls on your phone using radio waves sent between the phone and the network towers You a...

Page 35: ...work software update An update to your phone s operating system that typically includes new features and fixes reported problems The update is wirelessly downloaded to your phone at no additional cost...

Page 36: ...u trust and use some form of internet security on your devices Set up Wi Fi Certain features services and applications are network or carrier dependent and may not be available in all areas Learn the...

Page 37: ...hange a toggle from ON to OFF Try it Drag an app shortcut or widget from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so...

Page 38: ...e navigation bar instead 1 Go to Settings System Gestures 2 Turn Swipe up on Home button on To restore the navigation icons turn Swipe up on Home button off Navigate with one finger Use these gestures...

Page 39: ...o see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the set...

Page 40: ...t night Appears after you turn on Night Light the first time Wi Fi hotspot Appears after you turn on hotspot the first time You can also slide to adjust screen brightness Open all settings To open the...

Page 41: ...r a while You can adjust the amount of time before your screen should sleep To wake sleeping screen Press the Power button If you ve set up a screen lock you need to unlock it If you ve added your fin...

Page 42: ...he call When you re not on a call press the Volume buttons to adjust the media volume To adjust other volumes at any time 1 Press a Volume button 2 Touch 3 Slide to adjust the volume levels Level Soun...

Page 43: ...gether Mute To switch to silent or vibrate press a Volume button then touch above the volume slider To automatically silence your phone during a certain time e g every Tuesday from 11 00 to noon set u...

Page 44: ...lete the screenshot touch Delete To open the screenshot touch the notification Find screenshots later Open the Photos app and touch Device folders Screenshots Use voice commands Train launch phrase 1...

Page 45: ...e is in your hand or bag Fix a problem If your phone isn t recognizing OK Google commands 1 Open the Google app 2 Touch More Settings Voice Voice Match 3 Touch Voice Match Retrain voice model Get turn...

Page 46: ...through the directions Use voice commands to get directions Tell your phone to provide directions to a destination 1 Say your launch phrase 2 Say Navigate to destination Manage time spent on your phon...

Page 47: ...er resets at midnight To use the app before midnight go to Settings Digital Wellbeing touch the app in the chart then delete the timer Make it easier to put your phone away You can schedule changes to...

Page 48: ...period followed by a space touch the spacebar twice quickly Capitalize letters To type in ALL CAPS touch twice quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a...

Page 49: ...d it to your dictionary by touching the word in the list of suggestions above the keys If auto correction is turned off you can still check spelling 1 After you re done typing review your text misspel...

Page 50: ...of text to replace Then touch Paste Tips In some apps you need to double tap a word to select it instead of touching holding it When you use Copy the text is copied to the clipboard in your phone s me...

Page 51: ...Fill in forms automatically Don t retype your personal information again and again Save it securely then with just one touch fill in passwords addresses credit cards and other information saved to you...

Page 52: ...h access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from th...

Page 53: ...mpty spot on your home screen Or drag it to the edge of the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to op...

Page 54: ...sation New conversation Clock Start screen saver Start stopwatch Create new timer Create new alarm Settings Battery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web...

Page 55: ...s icon Name the folder Open the folder then touch its name and type a new name Remove an app from the folder Open the folder and drag the app icon onto the home screen or drag it up and drop it on Rem...

Page 56: ...e screen 1 Search for launcher in Play Store 2 Read through the choices and download the one or more that you want 3 To start using it open the app or follow the onscreen instructions after downloadin...

Page 57: ...touch When to start Start screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen goes to sleep To exit the screen saver and return to your...

Page 58: ...ost secure option When you re using any of the 3 locks you can also unlock with your fingerprint sensor and set your phone to automatically unlock in certain conditions Set or change screen lock 1 Go...

Page 59: ...ings are disabled and notifications won t be displayed on your lock screen 3 To exit Lockdown unlock your phone with your PIN pattern or password Unlock your screen automatically If you re using a PIN...

Page 60: ...o finds your phone 1 Go to Settings Security Location 2 Touch Lock screen preferences Lock screen message 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact inf...

Page 61: ...alls on or off Set call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name...

Page 62: ...n Do Not Disturb mode Open quick settings and touch to turn Do Not Disturb off Avoid interruptions with Do Not Disturb Turn Do Not Disturb mode on or off When you re busy use Do Not Disturb to silence...

Page 63: ...for calendar events and reminders to get through touch Messages events reminders and turn them on You can also control whether alarms and media can sound 1 Open quick settings then touch hold 2 Touch...

Page 64: ...lence phone during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch hold...

Page 65: ...ice 4 Turn off Spoken results Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds P...

Page 66: ...of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos To learn more open the app and touch Chrome Browse the we...

Page 67: ...and media Find information on events entertainment and businesses Files Browse and manage files and folders stored on your device or SD card FM Radio Listen to FM radio stations Gmail Compose send vi...

Page 68: ...ate album Play Movies TV Get movies and TV shows for instant viewing from Play Store Play Music Listen to your music collection stored on your phone or streamed Shop for new music Create playlists lis...

Page 69: ...u need Download more apps Tip Swipe up and touch Search apps Type the missing app s name to go to Play Store where you can install with one touch Get help for an app 1 Open the app 2 Touch or 3 Look f...

Page 70: ...the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps You can change the background color o...

Page 71: ...gs Use it when navigating with Google Maps too 1 When you re playing a video or navigating with Maps touch The video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen...

Page 72: ...ction For example a notification for an incoming call might appear while you re watching a video so that you can answer or dismiss the call What you can do with notifications Respond from a notificati...

Page 73: ...end of your notifications and touch Clear all Some notifications like voicemails require an action and cannot be dismissed Control your notifications Use Do Not Disturb to silence all notifications wh...

Page 74: ...rom other sources Before downloading do some research check the app s rating and read lots of comments To download apps 1 Open the Chrome app and go to the appropriate site to download the app If you...

Page 75: ...tore app 2 Touch My apps games 3 On the UPDATES tab touch Update all or to update a specific app touch Update next to its name 4 Read the summary of what changed then swipe down to review any changes...

Page 76: ...app permissions The first time you use an app and sometimes when you install or update it you are asked to grant the app permission to access certain data and phone features You can adjust these perm...

Page 77: ...ance issues Clear app s cache or data Clearing the cache and data can free up phone memory improve performance and fix some problems with apps and web pages 1 Touch hold the app icon then touch 2 Do o...

Page 78: ...r this user 2 Touch the app name 3 Touch Uninstall for all users Back up apps and settings You can use your Google account to back up App data Call history Phone settings wallpaper Wi Fi passwords def...

Page 79: ...navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin the screen 1 Go to Settings Security location Advanced Screen pinning 2 Turn screen pinning on 3 By def...

Page 80: ...Tell the assistant what you re looking for For example search for a local restaurant by saying Find restaurant name 3 Below the search result touch options for related actions make a call get directio...

Page 81: ...e a search engine other than Google 1 Search for search engine in Play Store and install one of the apps 2 Open that app to search 3 Optionally Delete the Google search widget from your home screen If...

Page 82: ...h one touch Find your phone number 1 Go to Settings System 2 Touch About phone Phone number Find photos videos files To find photos or videos on your phone use the Photos app To find downloaded files...

Page 83: ...new tab touch touch the switcher icon then touch Browse privately with incognito tabs If you don t want Chrome to remember your activity use incognito tabs To open a new incognito tab with one touch...

Page 84: ...otifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Fix a problem For problems with Chrome read Google s troubleshooting information Apps Se...

Page 85: ...ining text only or text and media and replies are delivered in group conversation threads to each person in the group MMS messages use cellular data and require a cellular data plan or pay per use pay...

Page 86: ...ist and enter search terms Tips If you don t want multi recipient SMS messages converted to MMS and want replies sent in separate conversations threads to you only turn off group messaging To protect...

Page 87: ...posing the message and touch Delete the characters in the text field to delete the draft Forward a text message 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch Copy te...

Page 88: ...your message that has an optimized reduced file size 1 Open the Messages app 2 Compose a reply or a new message 3 Touch 4 Choose the type of attachment such as photo emoji or GIF your location a reco...

Page 89: ...all recipients in a single thread If you do not want multi recipient SMS messages converted to MMS and want replies sent in separate threads only to you turn off group messaging This feature is not av...

Page 90: ...our phone settings you can prevent interruptions by restricting text message notifications during hours you specify or from specific people Change text message reply to incoming calls When your phone...

Page 91: ...the following To view other folders touch from your email list Attachments appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1...

Page 92: ...le emails go to your email list touch hold each message to delete then touch To delete large quantities of email sign into your email account on your computer and see your email provider s help for mo...

Page 93: ...ouch hold it To select multiple items touch hold the first one then touch the others 4 Touch Prevent previews of attachments Attached photos or videos appear as thumbnails showing a preview To see a g...

Page 94: ...h Mobile Signature and edit the text you want to appear at the end of every email Control email notifications You can control whether you see notifications when you receive an email 1 Touch hold 2 Tou...

Page 95: ...ted multiple calendars within your Google account or if you have multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar event...

Page 96: ...k shortcut Drag New event to your home screen 2 Touch the account name to associate the event with the calendar you want 3 Enter the start time and other details 4 If you want a reminder sent to your...

Page 97: ...vations 1 Touch Settings Events from Gmail 2 Under the name of the account turn off Events from Gmail To learn more open Calendar and touch Help Feedback Control notifications for calendar events 1 To...

Page 98: ...Set alarm by voice 1 If you ve set up Voice Match say OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laund...

Page 99: ...nd touch Settings Timer sound If you leave this app quickly return to it by swiping the status bar down with one finger to see the timer notification and remaining time To open the timer touch the not...

Page 100: ...our format such as 1 00 PM turn Use 24 hour format off Set date and time automatically 1 Go to Settings Date time 2 Turn on Automatic date time and Automatic time zone Your phone automatically syncs w...

Page 101: ...ily back home when you re traveling 1 Open the Clock app and touch 2 To add time zones touch then select cities in the time zone you want to view Show home time zone When traveling you can view your h...

Page 102: ...To select one item touch hold its thumbnail To select multiple items touch hold the first thumbnail then touch the others to select them Tip To clear all selections touch 4 Touch and select the way yo...

Page 103: ...2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn mor...

Page 104: ...to voicemail On the Incoming call screen touch Dismiss Or on the lock screen press the Power button You can also automatically divert all calls from a specified number to voicemail Respond with a tex...

Page 105: ...If you enter a wrong number touch 4 Touch to call the number 5 To hang up touch Other ways to make calls You can place calls from The Phone app The Contacts app Other apps that show contact informatio...

Page 106: ...o call frequent numbers with one touch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can download additional calling apps from P...

Page 107: ...dental touches To wake it up move it away from your ear or press the Power button To hide the call and use other apps touch To return to the call swipe the status bar down and touch Ongoing call Answe...

Page 108: ...in Play Store and install one of your choice Make conference calls To make a conference call 1 Call the first person 2 To call the next person 1 Touch This puts the first call on hold 2 Enter the num...

Page 109: ...pam to Google mark the checkbox 4 Touch OK Unblock a number If you reported a number to Google as spam when you blocked it unblocking it also reverses the spam report From the Phone app 1 Touch Settin...

Page 110: ...ut a call touch it then touch Call details To see only your missed calls 1 Touch 2 Touch Call history 3 Touch Missed Save recent call as contact You can save a number to make it easy to find and call...

Page 111: ...e s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch the number 4 Touch Call details 5 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear...

Page 112: ...oto and crop it You can assign a custom ringtone for calls from that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings...

Page 113: ...voicemail touch Route to voicemail You can also block calls To edit contact info touch then touch a field to make changes touch to change the photo or touch Discard to undo changes Merge contacts If...

Page 114: ...acebook contacts on your phone by filtering your contact list To delete one contact 1 Open the Contacts app 2 Touch the person s name 3 Touch Delete and confirm the deletion To delete multiple contact...

Page 115: ...ou can narrow which contacts are shown These changes don t affect which contacts are shown in the Phone app In the Contacts app choose one To show contacts from only one account touch Then select the...

Page 116: ...If you use more than one account select the account 4 Touch Export to vcf file 5 Touch SAVE to save it in your Downloads folder 6 Open the Files app 7 Go to Downloads 8 Touch hold the file 9 Touch 10...

Page 117: ...1 Do one of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recove...

Page 118: ...voicemail and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person...

Page 119: ...to specific frequencies by dragging the tuner to the appropriate number To change between headphones or speakers touch or If you re listening to the radio while using another app use the mini player i...

Page 120: ...ect a duration of time to listen 3 Touch After the specified time the radio automatically turns off To turn off the timer before the duration has passed touch in the app its notification or on the loc...

Page 121: ...blank space on your home screen You can listen through your phone s speaker or by pairing with a Bluetooth speaker Listen with other apps You can download apps for listening to and organizing music O...

Page 122: ...ill find them You re ready to listen Tip To see Bluetooth files you received go to Settings Connected devices Connection preferences Received files Transfer music from your computer To move your music...

Page 123: ...harging you ll see in the status bar Tips for charging phone You can use your phone while charging To charge faster don t use your phone while charging If you can t turn the phone on while it s chargi...

Page 124: ...sure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequently...

Page 125: ...off Stop apps from doing things in the background When the phone is in Battery Saver mode you ll see in the status bar Turn Battery Saver on or off To turn Battery Saver on at any time open quick sett...

Page 126: ...s are great for storing files like photos videos and music you want to share and access from other devices Benefits include Access your files from any device with an internet connection File synchroni...

Page 127: ...ps touch the app name then touch Uninstall To clear an app s cache touch the app s name then touch Storage Clear cache To clear your data for an app touch the app s name then touch Storage Clear stora...

Page 128: ...ge 2 Go to Settings Apps notifications and touch the app to move 3 Touch Storage 4 Touch CHANGE If you don t see this option the developer does not allow the app to be stored on an SD card 5 Select yo...

Page 129: ...device computer projector etc that uses different card dimensions you may need the adapter that came with your card See device manufacturer s instructions for the type of adapter required and inserti...

Page 130: ...Store and save for offline viewing Other files or images you download from the web When the file has finished downloading you ll see in the status bar Touch the notification to open the file in the a...

Page 131: ...tore up to 20 000 songs from your library in the cloud for free with Google Play Music not available in all countries Then you can instantly listen to your tunes wherever you are You can upload music...

Page 132: ...n the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Scan doc...

Page 133: ...ch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new...

Page 134: ...your phone is connected you ll see in the status bar If the connection is poor appears in the status bar Reconnect with Wi Fi network Open quick settings and touch the icon if Wi Fi is not already on...

Page 135: ...Turn mobile data off on To toggle it on off swipe the status bar down and touch When you turn off data usage over your cellular network you can still use data by connecting to a Wi Fi network Cellula...

Page 136: ...o Settings Network internet Data usage Or open quick settings then touch hold 2 Touch Data Saver and turn Use Data Saver on You ll see in your status bar and all apps are prevented from using backgrou...

Page 137: ...e an internet connection to share 2 Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the netwo...

Page 138: ...sconnect devices 1 Go to Settings Network internet Mobile Hotspot Tethering 2 Touch Mobile Hotspot settings Advanced Manage devices 3 Do any of the following To limit number of devices allowed touch D...

Page 139: ...Network internet Hotspot tethering 5 Turn on USB tethering to start the connection You ll see in your notifications To stop the connection touch the notification and turn off USB tethering then discon...

Page 140: ...rator for VPN settings and any additional apps or requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4...

Page 141: ...ll see 4 Touch an available device to connect 5 Do any of the following If a pairing code appears on your phone and Bluetooth device make sure the codes match If they don t touch Cancel verify the nam...

Page 142: ...alls with a headset Make or receive calls and play music over your car s audio system Transfer music Share photos Share contacts Share your phone s internet connection with your computer To set sharin...

Page 143: ...ou want to connect set up Wi Fi Direct For instructions see that product s user guide 2 On your phone go to Settings Network internet Wi Fi Wi Fi preferences 3 Touch Advanced Wi Fi Direct You ll see a...

Page 144: ...d enter a PIN before touching your phone to the terminal Disable Tap pay To disable Tap pay turn off NFC When NFC is off Tap pay is not included in Settings Share or receive with NFC Only some version...

Page 145: ...web links e coupons brochures maps and more from an NFC tag Look for the NFC logo on NFC enabled accessories posters signs and store displays Just touch the back of your phone to within 2 cm of the lo...

Page 146: ...cast built in This feature is not available in all countries Miracast is not supported To cast an app 1 Make sure your phone and smart TV or Chromecast are connected to the same Wi Fi network 2 In a c...

Page 147: ...B connection type is set to charging mode which charges your battery but prevents your computer from seeing files on your phone Before transferring files change the USB connection type to allow transf...

Page 148: ...g the steps above If you don t unlock the phone and change the USB connection to allow file transfers you won t see any files on your phone 2 On your computer download the Android File Transfer applic...

Page 149: ...your phone 2 Go to Settings Connected devices Connection preferences Printing 3 Touch Default Print Service to automatically find your printer Once your printer is found it is ready to print If your...

Page 150: ...vacation album Whether you want to share on the internet or from device to device Length of availability for sharing Ways to share Method Description Message MMS Good for Sharing one photo or a low r...

Page 151: ...oud services offer free storage with a basic account Cloud storage services are fairly secure but not completely free from security breaches so upload wisely Upload over Wi Fi to prevent cellular data...

Page 152: ...ing policies often Requires a Wi Fi or cellular data connection Bluetooth Good for Sharing from phone to phone or other connected device Fast sharing Things to consider Your phone must be paired and c...

Page 153: ...h Default apps Opening links Or touch Advanced Default apps Opening links 3 Touch the app you selected as default 4 Touch Open supported links and select Ask every time Pick any time You can change so...

Page 154: ...cture Battery optimization and Do Not Disturb In general you shouldn t need to adjust these Manage notifications Stop app from sending notifications When you receive unwanted notifications from an app...

Page 155: ...ategory for checkmarked notifications then touch Advanced Sound and select a unique ringtone or set it to none If you don t see Sound touch Behavior and select an option that includes sound Bypass Do...

Page 156: ...fic apps 1 Set lock screen notifications for all apps to Show all notification content 2 Touch hold the app icon then touch Notifications 3 Touch the category for checkmarked notifications then touch...

Page 157: ...s sent out appears in the status bar Touch the notification to read the alert You can turn most alerts off or on Presidential Alerts cannot be disabled and adjust alert notification settings Note Beca...

Page 158: ...ings Touch hold a blank spot on your home screen then touch Home settings Allow Home screen rotation Choose color mode You can change the intensity of color on your screen for a realistic or enhanced...

Page 159: ...hone automatically optimizes the brightness of your screen based on current lighting conditions Tip You can also adjust the brightness in quick settings by sliding Adaptive brightness is on by default...

Page 160: ...se Light or Dark You can also change the background color for Your keyboard Learn how Individual apps like Messages and Phone Open the app touch or and look for light dark settings Change screen timeo...

Page 161: ...your phone and other NFC enabled smartphones smart accessories and smart posters You can also use NFC to tap pay with your phone When you use NFC to communicate with other devices you do so securely...

Page 162: ...llowing To see the results of latest scan on the UPDATES look at the message next to To rescan your phone touch If your phone seems slow If you ve scanned your phone to confirm there aren t any potent...

Page 163: ...option When you re using any of the 3 locks you can also unlock with your fingerprint sensor and set your phone to automatically unlock in certain conditions Set or change screen lock 1 Go to Setting...

Page 164: ...sabled and notifications won t be displayed on your lock screen 3 To exit Lockdown unlock your phone with your PIN pattern or password Unlock your screen automatically If you re using a PIN password o...

Page 165: ...t agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list m...

Page 166: ...it recognizes you Keep in mind that someone who looks similar to you could unlock the phone Face matching data is stored securely on the phone Unlock your phone 1 Show your face to the lock screen app...

Page 167: ...your Home and Work locations in Maps Your places if desired 2 Go to Settings 3 Touch Security location Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Goog...

Page 168: ...then touch Keep phone unlocked while it s on you You can keep your phone unlocked while you re holding it in your hand or carrying it in your pocket or handbag Just unlock it once and it stays unlock...

Page 169: ...e Smart Lock 4 Unlock your phone then touch Voice Match 5 Turn Access with Voice Match on If you haven t already set up the OK Google launch phrase follow the onscreen instructions to record your voic...

Page 170: ...gerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps Add a fingerprint for each finger you want to use with the sensor 1 Go to...

Page 171: ...y location Fingerprint When the sensor can t read the fingerprint Fix a problem Problem Sometimes the sensor can t read my fingerprints Each finger has a unique print If you ve added only one fingerpr...

Page 172: ...photos with the location where you took them Turn location on or off To control what location information your phone can use 1 Go to Settings Security location Location 2 Turn it on or off to give or...

Page 173: ...ided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security location Advanced 3 Under SIM card lock touch the SIM name 4 Turn Lock SIM card on 5 Enter your carrier provi...

Page 174: ...to date To see if newer versions of the apps associated with your Google account are available open the Play Store app and touch My apps games Add non Google account Non Google accounts are automatica...

Page 175: ...he more battery your phone uses so if you need to conserve turn off sync for account features or apps you find less important If you want to reduce usage of mobile data turn off auto sync entirely and...

Page 176: ...having problems try these troubleshooting steps Manage information in your Google account Google collects information from you to provide personalized services and tailored content as outlined in the...

Page 177: ...code that identifies your phone You ll need it if you contact support regarding a warranty and it s important to have if your phone is stolen Service providers can use the IMEI to block a stolen phon...

Page 178: ...Languages input Virtual keyboard 2 Touch Gboard Theme 3 Select a color to use as the background 4 Touch Apply Adjust keyboard sounds To control whether your keyboard makes sounds 1 Go to Settings Syst...

Page 179: ...off You will only see suggestions for the current word you re typing If you don t want ANY suggestions turn Show suggestion strip off Turn off auto correction or spell check 1 Go to Settings System L...

Page 180: ...ges then touch Remove Add language to keyboard If you want a keyboard for a language that isn t a display language 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Languages 3 T...

Page 181: ...ated accounts and data from the phone Users and guests can Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delet...

Page 182: ...users from quick settings on your lock screen without unlocking the phone go to Settings System Advanced Multiple users and turn Add users from lock screen on 3 Touch Add user OK 4 Give the phone to...

Page 183: ...temporary profile for sharing your phone with someone 1 Go to Settings System Advanced Multiple users 2 If you want to prevent the guest from making calls touch and switch Turn on phone calls off 3 T...

Page 184: ...ixed 1 Turn your phone off and then on again Press and hold the Power button then touch Power off If your phone is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check fo...

Page 185: ...ld up Reduce your phone s display brightness If you re not using or charging it Sometimes a process can get stuck in the background If your phone is hot but you re not using or charging it turn your p...

Page 186: ...your phone 1 Hold down the Power button for about 30 seconds 2 If this doesn t work connect your phone to charge for at least 5 minutes Then while connected to the charger restart again by holding dow...

Page 187: ...Check available storage and clear space if needed You may see issues if your phone s internal storage is almost full To free up space remove unnecessary files and clear cached data 4 Check for app up...

Page 188: ...ormatting the card using an SD card reader and an SD card formatter app on a Windows computer Phone stopped reading SD card After each step check to see if the issue is fixed 1 Turn your phone off and...

Page 189: ...formatter app to format your card to FAT32 7 Try a new SD card Apps can t view files on SD card If none of your apps can view files on the card 1 Install a different file manager app from Play Store U...

Page 190: ...one reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your...

Page 191: ...s 3 Check that your ringtone is not set to None 4 Is your phone connected with a Bluetooth device If so all audio is routed to the Bluetooth device 5 If you re using a ringtone that you installed try...

Page 192: ...are dropping 1 Check your signal strength Weak signal from your cellular provider is a common cause of dropped calls In the status bar see how many bars your network connection has If you see only on...

Page 193: ...touch Power off Then turn it on to establish a new connection with the network 5 Check if a software update is available for your phone 6 Turn off Voice Match 1 Open the Google app 2 Touch More Setti...

Page 194: ...are 3 Turn your phone off and then on again Press and hold the Power button then touch Power off Then turn it on to establish a new connection with the network 4 Use safe mode to see if apps you insta...

Page 195: ...mage try another outlet 4 If you re charging by connecting to your computer check the USB connection 1 Swipe the status bar down 2 On the USB notification touch then touch the notification 3 Touch No...

Page 196: ...Tip You can adjust settings to extend your battery life Fix a problem Battery issues 188...

Page 197: ...Connected devices 2 Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your mo...

Page 198: ...ps After each step check to see if your issue is fixed 1 Check battery level on your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the ph...

Page 199: ...steps for specific problems in the sections above Wi Fi problems After each troubleshooting step check to see if the issue is fixed Can t connect to a network 1 When you enter the password to connect...

Page 200: ...The cellular network for your phone may not be in range Check the signal icon in your status bar to ensure you have strong connection If not try these troubleshooting steps 2 Re enter the password on...

Page 201: ...ed and open Restart your computer Check your phone 1 Check if a software update is available for your phone 2 Hold down your phone s Power button for 5 7 seconds or up to 30 seconds Check your USB con...

Page 202: ...after changing your password before resetting your device For security you can t use an account to set up a phone after reset if that password changed within 24 hours Account sync issues If your acco...

Page 203: ...mple try checking your Gmail with your computer s browser If you can sign in the issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Che...

Page 204: ...fixed 1 Turn your phone off and then on again Press and hold the Power button then touch Power off 2 Check that you have not disabled permissions for the app If any permissions are turned off turn th...

Page 205: ...d look for troubleshooting information 3 Clear the app s cache 4 Go to the developer s website for support 1 Open the Play Store app 2 Touch My apps games 3 Touch the app and swipe down to see a link...

Page 206: ...ccount 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you have not...

Page 207: ...itself pixelation will be more evident If you re indoors and taking a panoramic photo switch to regular mode Panorama works best for outdoor shots the algorithm that stitches the images together isn t...

Page 208: ...the error If so replace the SD card with a new card Make sure the new card is certified A1 and has a fast write speed Error Camera busy This error can occur if you use the camera in one app and then...

Page 209: ...s see the software update website for your country Our support agents get their Android update information from here too If the website doesn t have a update release date for your phone then we don t...

Page 210: ...nd you can unlock it be sure to Copy your photos videos and music to a computer or to cloud storage Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you...

Page 211: ...utton until you see Recovery mode 5 Press the Power button to restart in Recovery mode 6 If you see an Android robot with a red exclamation mark press and hold the Power button then press and release...

Page 212: ...u don t copy all apps Then restore one app at a time and use the phone for a while If the phone has no issues install the next app and retest Get more help Issue Where to get help Billing or cellular...

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