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Page 21

Need help? Visit 

https://www.t-mobile.com/internethelp

  

or call T-Mobile customer service at 

1-844-275-9310

T-Mobile 5G Gateway User Guide

Messages

These messages come from the T-Mobile network and may provide outage information or other 
important updates. 

The Messages screen allows you to view the message contents by pressing < and > to scroll 
between messages.

To delete a message:

1. 

Press 

O

 (OK) on the panel to select 

VIEW MESSAGES

 and view unread messages 

2.  Select 

NEXT

 and read next message

Summary of Contents for KVD21

Page 1: ...User Guide KVD21 5G Gateway...

Page 2: ...Guangfu Rd Hsinchu City 30071 Taiwan Import from Arcadyan Technology Corporation Distributor T Mobile Inc T Mobile USA Inc All rights reserved T Mobile the T logo Magenta the magenta color and the T...

Page 3: ...al Interfaces 7 Setting up the T Mobile 5G Gateway 7 Recommended Setup Use the Mobile App 7 Manual Setup Identify An Ideal Location 8 Connecting Power to the T Mobile 5G Gateway 8 Starting the T Mobil...

Page 4: ...er Guide Troubleshooting 19 No Signal 19 Prevent Overheating 19 T Mobile 5G Gateway Does Not Start 19 Poor Internet Experience 19 Forget Your Admin Password 19 Understanding the LCD 19 Connection 20 D...

Page 5: ...the device to the right port of the Product Incorrect connections may damage the device and or the Product Do not open or try to open the Product Opening or removing covers can expose you to dangerous...

Page 6: ...power consumption of the Product is 4 5W Introduction This document explains how to operate the T Mobile 5G Gateway at home using visual cues to achieve the best placement and performance NOTE This d...

Page 7: ...p Use the Mobile App Using the Quick Start Guide and the T Mobile Internet mobile app provides the easiest setup experience The T Mobile Internet mobile app can be downloaded from either Google Play o...

Page 8: ...vens and baby monitors Metal fixtures enclosures cabinets reinforced concrete or pipes Near a power outlet On an upper floor of the home or at least 6 feet off the floor Connecting Power to the T Mobi...

Page 9: ...eens to see what information is available For more information about the LCD screen display refer to the section Understanding the LCD on page 19 The start up sequence is complete when the LCD shows C...

Page 10: ...serve the LCD Connection screen 2 Press the right arrow on the LCD panel to display the Devices screen Accessing Your Web GUI Graphical User Interface NOTE You can configure the gateway and any connec...

Page 11: ...et connection status connection quality of cellular signal strength gateway information Wi Fi networks settings and the QR code of T Mobile Internet mobile app Connection status shows network status o...

Page 12: ...available with this version release of the web GUI Language Selection From the GUI s top right corner of the screen select your preferred language English or Espa ol from the dropdown menu for user in...

Page 13: ...obile com internethelp or call T Mobile customer service at 1 844 275 9310 T Mobile 5G Gateway User Guide Clicking Manage Wi Fi Networks from the Wi Fi networks menu gives you a way to manage and conf...

Page 14: ...also can configure the following SSID specific settings for different types of Wi Fi devices 2 4 GHz radio frequency 5 GHz radio frequency Click Learn more to see detailed information about the use of...

Page 15: ...Page 15 Need help Visit https www t mobile com internethelp or call T Mobile customer service at 1 844 275 9310 T Mobile 5G Gateway User Guide 3 Click Save Changes to save the settings...

Page 16: ...Visit https www t mobile com internethelp or call T Mobile customer service at 1 844 275 9310 T Mobile 5G Gateway User Guide 4 Click OK to finish the Wi Fi network configuration and the Home screen w...

Page 17: ...tions when connecting or disconnecting power circuits Danger 2 Ensure the gateway s power supply is unplugged from the power strip or wall outlet before proceeding Caution Keep indoor devices out of d...

Page 18: ...nstalled 9 Close the cover of the SIM card slot and ensure the cover is securely closed on the SIM door Resetting the T Mobile 5G Gateway Resetting the T Mobile 5G Gateway to factory default deletes a...

Page 19: ...baseboard heaters If the gateway feels hot to touch unplug it immediately and let the device cool before plugging it in again T Mobile 5G Gateway Does Not Start If the gateway does not start up verif...

Page 20: ...n sequence The Connection screen is the first displayed after a successful start up sequence Connection Like your phone the gateway displays up to five bars on its Connection screen indicating signal...

Page 21: ...ages These messages come from the T Mobile network and may provide outage information or other important updates The Messages screen allows you to view the message contents by pressing and to scroll b...

Page 22: ...rnethelp or call T Mobile customer service at 1 844 275 9310 T Mobile 5G Gateway User Guide 3 Select DONE when your read all messages 4 Select DELETE to delete a message 5 When prompted a message of a...

Page 23: ...1 844 275 9310 T Mobile 5G Gateway User Guide Language Settings The gateway supports both English and Spanish on its LCD You may change the language by doing 1 From the Language screen select CHANGE 2...

Page 24: ...Power adapter AC Power input 100 240V 3A DC 15V 50 60Hz Theoretical power consumption 45 W Wi Fi connectivity 11ax 4x4 2 4G 11ax 4x4 5G Seamless roaming Security WPA WPA2 WPA3 Buttons Reset recessed s...

Page 25: ...ile customer service at 1 844 275 9310 T Mobile 5G Gateway User Guide Terms and Conditions t mobile com responsibility legal terms and conditions Privacy Policy t mobile com privacy center our practic...

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