T-Mobile 5G21-12W-A User Manual Download | Manualshive

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T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0]

Page 39

Need help? Visit

http://isp.t-mobile.com/support

or call T-Mobile customer service at

1-844-275-9310

Forget your password?

If you configure a custom network password and then forget it, use the
T-Mobile Home Internet mobile app and reset the password to default.

1.

In the T-Mobile app, select the

More

tab.

2.

Tap

Change your LTE Wi-Fi Gateway administrator password

.

3.

Tap

Forgot your LTE Wi-Fi Gateway administrator password?

4.

You are prompted to reset the gateway using the Reset port on
the back of the device.

Refer to the section

Resetting the T-Mobile High-Speed Internet

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Summary of Contents for 5G21-12W-A

Page 1: ...User Guide 5G21 12W A High Speed Internet Gateway...

Page 2: ...ari 7 Fl 02610 Espoo Finland Import from Nokia Solutions Networks Oy Distributor T Mobile Inc T Mobile USA Inc All rights reserved T Mobile the T logo Magenta the magenta color and the T Mobile Home I...

Page 3: ...setup use the mobile app 10 Manual setup identify an ideal location 10 Connecting the T Mobile High Speed Internet Gateway to sustained power 11 Starting the T Mobile High Speed Internet Gateway 11 Co...

Page 4: ...Networks 2 4GHz 23 Wi Fi Networks 5GHz 25 System screen 28 Rebooting the T Mobile High Speed Internet Gateway 29 Resetting the T Mobile High Speed Internet Gateway 30 Upgrading the firmware 32 Changi...

Page 5: ...elp Visit http isp t mobile com support or call T Mobile customer service at 1 844 275 9310 Battery 41 Settings 42 Alerts 42 Messages 44 Notifications 44 Technical specifications 45 Terms and conditio...

Page 6: ...t attempt to charge the device using anything other than the power supply provided Use of an unqualified charger may present a risk of fire explosion leakage or other hazards Danger 4 Only T Mobile au...

Page 7: ...High Speed Internet Gateway model 5G21 12W A This document explains how to operate the T Mobile High Speed Internet Gateway at home using visual cues to achieve the best placement and performance The...

Page 8: ...ick Start Guide 1 T Mobile Terms and Conditions 1 Safety and Regulatory Notice The gateway offers 4G LTE or 5G FDD and TDD WAN mobile network connectivity by way of four wideband OMNI antennas that su...

Page 9: ...age 9 Need help Visit http isp t mobile com support or call T Mobile customer service at 1 844 275 9310 Physical interfaces The gateway s physical interfaces include those shown in the diagram NOTE Th...

Page 10: ...unable to use the mobile app Manual setup identify an ideal location You will start by identifying the ideal location for your gateway that location will meet the following criteria Near a window wher...

Page 11: ...cation you re ready to connect the gateway to grounded sustained power Connecting the T Mobile High Speed Internet Gateway to sustained power Place the gateway on a flat surface such as a tabletop or...

Page 12: ...to see what information is available also refer to the section Understanding the LCD Connecting devices Connecting Wi Fi devices Connect your wireless devices to your network using the WiFi SSID netw...

Page 13: ...4 275 9310 Viewing connected devices The Devices LCD screen on top of the gateway shows the number of devices currently connected to the network by way of either Wi Fi or Ethernet To view the connecte...

Page 14: ...gateway How to log into the web GUI when needed to view and configure network parameters Accessing the web GUI Ensure the Local Area Connection setting on your PC laptop smart phone or tablet is conf...

Page 15: ...e customer service at 1 844 275 9310 Overview screen The Overview screen contains two sections Network Overview and Gateway Information Click Refresh at any time to update displayed information Networ...

Page 16: ...gnals Received Power RSRP signal to noise ratio SNR Reference Signals Received Quality RSRQ and Received Signal Strength Indicator RSSI Devices The devices currently connected to the gateway device ty...

Page 17: ...275 9310 Status screen Selecting Status from the web GUI s main menu shows you information regarding Data usage SIM card Cellular network Ethernet Wi Fi Click Refresh at any time to update displayed...

Page 18: ...status and will be either Connected or Not Connected Connected indicates the gateway is connected to the cellular network Not Connected indicates there s a problem with either the SIM card or the net...

Page 19: ...eceived Data the amount of data received via the Ethernet connection Sent Data the amount of data sent via the Ethernet connection Wi Fi connections The Wi Fi connection status indicates whether the g...

Page 20: ...s in megabytes MB Statistics screen Selecting Statistics from the GUI s main menu shows you the amount of data that has crossed the gateway s LAN cellular and WLAN interfaces Click the Refresh button...

Page 21: ...Errors Cellular statistics From the Statistics screen select the Cellular tab you see the following statistics Sent Bytes Received Bytes Sent Packets Received Packets Packets Error Packets Drop WLAN...

Page 22: ...n the 2 4GHz and 5GHz networks Your T Mobile mesh network has three WiFi radios enabled by default and each are associated with a different radio band WiFi radio name WiFi radio band SSID1 2 4GHz SSID...

Page 23: ...the following Wi Fi 2 4GHz General Settings Setting Options Default value Transmission Mode b g b g n g Auto ax g Auto ax g Channel Bandwidth 20MHz 40MHz Auto 20MHz Channel 1 2 3 4 5 6 7 8 9 10 11 Au...

Page 24: ...BILE TMOBILE 2 TMOBILE 3 TMOBILE 4 SSID1 TMOBILE SSID2 TMOBILE 2 SSID3 TMOBILE 3 SSID4 TMOBILE 4 Enable SSID Enabled Disabled SSID1 Enabled SSID2 4 Disabled Enable Broadcast Enabled Disabled SSID1 4 E...

Page 25: ...WPA Version of WPA WPA2 AES is valid only for the preconfigured SSID1 The default WPA Version of WPA2 AES is valid for SSIDs 2 3 and 4 Legacy devices may not support AES encryption which can look lik...

Page 26: ...100 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165 Auto Transmission Power 12 25 50 100 100 Enable Wi Fi Multimedia WMM Disabled Enabled Enabled Maximum Number of Clients 0 64 64 You als...

Page 27: ...AES No Encryption SSID5 SSID9 WPA WPA2 AES see NOTE SSID6 8 10 12 WPA2 AES WPA Key see Note WiFi Key from device label Custom value you provide SSID5 12 WiFi Key NOTE The default Encryption Mode of W...

Page 28: ...1 844 275 9310 When you are finished configuring settings click Save Changes System screen NOTE f you change the WPA Key to a custom value for SSID5 or SSID9 you must also change the WPA Key for SSID...

Page 29: ...the gateway s underside Provide those values here and then click Log in Rebooting the T Mobile High Speed Internet Gateway Rebooting the gateway cycles power to the device and keeps any changes you ve...

Page 30: ...e gateway reboots and keeps existing configuration parameters Alternative using the Reset port You also can reboot the gateway using a paperclip and the Reset port which is located on the device s bac...

Page 31: ...y LCD shows the T Mobile intro logo and then T Mobile ready You are prompted to download the T Mobile Home Internet app 3 On the LCD swipe left You see the Connection screen 4 Refresh the web GUI Unde...

Page 32: ...ally pushed to your device via Auto Configuration Server ACS That said in case of ACS outage this feature provides a way to upgrade the firmware manually To upgrade the firmware you must first obtain...

Page 33: ...ars indicating firmware upgrade is complete If your management computer was previously connected to the gateway via Wi Fi you must re establish that connection and then Refresh the web GUI Overview sc...

Page 34: ...You will see Password was updated successfully 5 To verify success from the web GUI s main menu click admin Logout 6 Click Log in and provide the New Password Changing the web GUI language From the we...

Page 35: ...and follow proper safety precautions when connecting or disconnecting power circuits Danger 2 Ensure the gateway s power supply is unplugged from the power strip or wall outlet before proceeding Caut...

Page 36: ...com support or call T Mobile customer service at 1 844 275 9310 5 Using a Phillips screwdriver remove the SIM tray cross screw This loosens the SIM tray 6 Using the finger pull on the SIM door remove...

Page 37: ...t Gateway User Guide Issue 4 0 Page 37 Need help Visit http isp t mobile com support or call T Mobile customer service at 1 844 275 9310 8 Replace the SIM tray use the Phillips screwdriver to tighten...

Page 38: ...e device Prevent overheating Make sure that obstacles never obstruct airflow vents on the top or bottom of the gateway s enclosure Allow at least 100mm 4in clearance on all sides of the enclosure Ensu...

Page 39: ...ssword and then forget it use the T Mobile Home Internet mobile app and reset the password to default 1 In the T Mobile app select the More tab 2 Tap Change your LTE Wi Fi Gateway administrator passwo...

Page 40: ...Devices Battery Settings Alerts Messages Swipe left or swipe right on the LCD with your finger to move between screens The position of the illuminated dot on the bottom of the screen indicates where...

Page 41: ...onnected to the gateway This is true for both wireless and wired devices You can use the web GUI to see a breakdown by device type refer to the section Overview screen Devices Battery When the gateway...

Page 42: ...ages screen tap English or Espa ol 3 Tap the checkmark to set the language Alerts The gateway alerts provide you with device specific information to which you may need to respond Tap the alert severit...

Page 43: ...er cycle the device MemoryOverload Warning Reset or power cycle the device StorageOver load Warning Reset power cycle or factory reset the device HighCPU Temperature Warning Reset or power cycle the d...

Page 44: ...twork and may provide outage information or other important updates The number of available messages appear in parenthesis Tap and to scroll between messages Tap the trash icon to delete a message A s...

Page 45: ...o sized SIM card Power 12 VDC power adapter Power Classes Power Class 2 26 dBm at LTE B41 Power Class 3 32 dBm at all other bands Power input AC mains 100 240V Battery 5000 mAh Battery Dimensions Heig...

Page 46: ...0 Page 46 Need help Visit http isp t mobile com support or call T Mobile customer service at 1 844 275 9310 Terms and conditions t mobile com responsibility legal terms and conditions Privacy policy t...

Page 47: ...t or call T Mobile customer service at 1 844 275 9310 Manufacturer information Manufacturer Nokia Solutions Networks Oy Address Karakaari 7 02610 Espoo Finland Importer Nokia Solutions Networks Oy Doc...

Page 48: ...ause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio...

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