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best possible after-sales service and constantly improve customer satisfaction, TEFAL/T-FAL may send a
satisfaction survey to all customers who have had their product repaired or exchanged in a TEFAL/T-FAL
authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will not cover any
damage which occurs as a result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or a
modification or unauthorised repair of the product, faulty packaging by the owner or mishandling by any
carrier. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or
the following:
- using the wrong type of water or consumable
- damages or poor results specifically due to wrong voltage or frequency as stamped on the product
ID or specification
- scaling (any de-scaling must be carried out according to the instructions for use)
- accidents including fire, flood, thunderbolt etc
- mechanical damages, overloading
- ingress of water, dust or insects into the product
- damage to any glass or porcelain ware in the product
- professional or commercial use
Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those
rights that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased
the product. This guarantee gives a consumer specific legal rights, and the consumer may also have other
legal rights which vary from State to State or Country to Country. The consumer may assert any such rights
at his sole discretion.
** *Where a product purchased in one listed country and then used in another listed country, the international
TEFAL/T-FAL guarantee duration is the one in the country of usage, even if the product was purchased in a
listed country with different guarantee duration. The repair process may require a longer time if the product
is not locally sold by TEFAL/T-FAL. If the product is not repairable in the new country, the international TEFAL/T-
FAL guarantee is limited to a replacement by a similar or alternative product at similar cost, where possible.
* TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-
FAL are registered trademarks of Groupe SEB.
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