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The appliance is not working.
The appliance is not plugged in.
Check that the appliance is plugged in
correctly.
The On-Off switch is not fully pressed
down.
Press on the On/Off switch.
You have pressed down the On-Off switch
but the appliance is not working.
Close the lid.
The motor is running but the appliance
does not heat.
Contact your point of purchase.
The paddle does not turn.
Check that the paddle is correctly
positioned. If the problem continues,
contact your point of purchase.
The removable paddle doesn't stay in
place.
The mixing paddle is not locked.
Check that the locking lever has been
pushed down fully.
Food is not cooking evenly.
The paddle has not been installed. Fit the paddle.
The food has not been cut in regular size
pieces.
Cut food to the same size.
The chips have not been cut in regular
size pieces.
Cut the chips to the same size.
The paddle has been installed correctly
but it does not turn.
Check that it has been pushed down and
clicked in position. If the problem
continues, contact your point of purchase.
The chips are not crispy enough.
The wrong variety of potatoes has been
used. Choose a variety of potato recommended
for chips.
The potatoes are insufficiently washed
and/or not completely dried.
Wash the potatoes for a long time to
remove excess starch, then drain and dry
them before cooking. They must be
completely dry.
The chips are too thick.
Cut the chips thinner. The maximum
chips dimensions are 13mm x 13 mm.
There is not enough oil for the quantity of
chips. Increase the oil quantity (see cooking
tables p. 7 to 9).
The filter is obstructed. Clean the removable filter.
The chips break up during the cooking.
The potatoes used are recently harvested
and hence have a high water content. Reduce the quantity of potatoes down to
800 g and adjust the cooking time.
The food stays on the edge of the
cooking pan.
The cooking pan is too full.
Respect the maximum quantities
indicated in the cooking tables.
Cooking liquids have flowed into the base
of the appliance. The paddle is not positioned correctly or
the seal of the paddle is defective.
Make sure that the paddle is correctly
positioned. If the problem continues,
contact your point of purchase. Do not
use ActiFry for making soups or recipes
with a high liquid content.
The timer does not work.
(Depending on model)
The battery is dead. Change the battery (see fig. 15).
The appliance is unusually noisy.
You suspect the motor is not working
correctly.
Contact your point of purchase.
The paddle stops turning during
cooking.
The paddle is not positioned correctly.
Using an oven glove, push the paddle
downward until it clicks into place. If
this does not work, contact your point
of purchase.
P
ROBLEMS
C
AUSES
S
OLUTIONS
If your fryer is not working correctly
If you have any product problems or queries please contact our Customer Relations Team at:
www.t-fal.ca.com
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