T-Comfort Comfort Pro S, Mounting And Commissioning Manual

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Frequently Asked Questions Internet
Question: You have just
configured the Comfort Pro S via
the network. Why is it not possible
now to establish a remote data
transfer network connection?
The network card and the communication (remote data transfer)
adapter cannot be run with the same routing setting. Deactivate the
network card before connecting via the dial-up network.
Question: Our network has grown
over time, with several segments
connected by one central router.
How can PCs from all segments
connect to the Comfort Pro S?
If several routers are configured for your network in different
segments, you can enter extra static routes in the Network: Routes
menu.
Question: In our network the
Comfort Pro S dynamically issues
the IP addresses by DHCP. Can I
firmly assign the IP address for our
internal server PCs (mail, Web)?
You need a static address assignment for these PCs. Make the
appropriate host assignment entries in the Configurator ( Network :
Hosts menu). Create a static DHCP entry for each host assignment
in the Network : DHCP menu. Activate “Dynamic and static address”
for the DHCP server.
Internet
Question: I cannot access our
company Web site.
Outside your system, your company Web site is accessed at
“www.firm.com”, but in the Configurator you have entered
“firm.com” as the domain. Your company’s site URL thus counts as
an internal URL and can only be accessed by entering the direct IP
address. If required, change the domain setting in the Network :
LAN menu.
Question: Why do some Internet
services not work even though
they can be used when dialling in
directly via a modem?
Some Internet services require an active connection coming from
the Internet. But the configured filter rules prevent this. Plus, it is not
possible to establish incoming Internet connections with the PCs
directly owing to the network address translation process.
It is possible to redirect incoming connections in the Configurator ,
menu Network : Port Forwarding . You should secure the redirection
target (PC or server) with a suitable firewall software.