TROUBLESHOOTING
Q
：
What is the PIN code? Why can’t connect to the APP?
A
：
You can't connect devices on your phone's system via PIN.
App
download and use requires acceptance of location terms.
Connection method
is to open the device first, then open the "Grill 5.0" App on the phone, search
through the search page, click "hcitool scan", and search for "Grill BT5.0" in
a few seconds, click to enter use.
Q:Why not wireless?
A
：
Wireless refers to the Bluetooth connection between the device and the
phone, not the connection between the probe and the device. This has the
advantage of not having to stare at the temperature display of the device all
the time.
Q
：
Why always disconnect the Bluetooth connection?
A
：
The product uses Bluetooth Low Energy (BLE) technology with
Bluetooth 5.0 module (TI‘s CC2640). In an open and unobstructed
environment, it can reach a distance of 70 meters; but it does not penetrate the
wall well. The characteristic of this Bluetooth technology is that as long as
the device is connected, no matter the signal strength, it can be used normally.
Q: LLL on the display
A:
Temperature exceeds range: 33℉~572℉
（
1℃~300℃
）
or the probe is
damaged
Q: Why does the display keep flashing after setting the
temperature range?
A:
Only when the current temperature is between the temperature range, the
display can return to normal. If it is lower or higher than the temperature
range, the device and mobile phone will alarm with the flashing display.
Q: Why no data is displayed after power on?
A: If the probe is not plugged into the socket after powering on, the device will
not display temperature and auto power off after 3 minutes.
Q: Why our App need to ask for your location (GPS)? It is safe?
A:
Because our app use Bluetooth function, and this is abided by the
Framework Agreement of Android and iOS. Any Bluetooth app must request
location permission. Our application won't ask and use your WLAN/Celluar,
so turn on the location just because the Android and iOS's rule. We are unable
see and receive your location.
