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4.
MAINTENANCE
● Handle with care the SmartAir Cube device to assure a longer useful life.
● Take care when handling e device, do not let it fall, knock it or move it suddenly.
● Use the appropriate USB connector. Do not force it when fitting as the connectors
could be damaged.
● Do not use any type of paint on the device, it could affect the operation of connections
and closing mechanisms.
● Do not paste stickers on the top of the device as they will cover the air access holes to
the sensors.
● Do not place any object on the top of the device as they will cover the air access
holes to the sensors.
● Do not store the device in places exposed to dirt and dust to avoid damage to
electronic components.
● Never open the casing, warranty will not cover products that have been opened.
● For cleaning, use a dry cloth, no aggressive chemical products.
5.
TROUBLESHOOTING
The following table lists the problems that may occur on the device. There are listed the
possible causes together with the recommended solutions to eliminate the problems.
PROBLEM
POSIBLE CAUSES
RECOMMENDED SOLUTIONS
The device does not
start working.
The device did not successfully
connect to the router and the red
led is constantly on.
Press the button to reset the cube.
There is an error
message on the
application/webpage.
The device was taken out of
range of the WiFi router and lost
the connection.
Reconnect the device by getting it in
WiFi range.
The battery is discharged.
Plug the device in with the supplied USB
cable and let it recharge. The device will
still be working while it charges up.
User can not login into
the mobile/web
application.
Unsuccessful creation of the
account.
Make sure that you have created an
account with the register option and you
have verified your account via email,
only then you can login with the
registered credentials.
The colour of the
Fibonacci spiral logo
within the application
goes gray from red
The application has lost
connection to the internet.
Check the availability of the internet
connection.
The SmartAir Cube does not
transmit data anymore.
Check if the device is still working.
Reset the device by pressing reset
button, or by a power off and power on
procedure.
