1. Handle ID no. not shown in UI
Step 1
- Handle is OFF ?
ensure the handle is in power ON status
Step 2
- Check the driver of the data input cable installed properly ?
ensure the driver is installed properly. Please refer to user manual “ Part IV < 4.4 >
Driver installation for Data Input Cable “
Step 3
- Check the USB port of the notebook computer ?
Try to plug the data input cable into another USB port of the notebook computer.
Step 4
- Data input cable defective ?
Replace another data input cable.
2. Handle can’t be locked after closed the door
Step 1
- Check door sensor is installed ?
If NO door sensor is installed, please select disable in < Door sensor > in ISU-01.
Otherwise, the handle CANNOT be locked after you unlock it.
Step 2
- Door sensor sensing distance when door close greater than 3mm ( Inductive sensor only ) ?
Ensure the distance between the door sensor and cabinet frame is LESS than 3 mm. Please
refer to user manual “ Part I < 1.4 > Door Sensor Installation ”
Step 3
- Handle lock under key unlock mode and key cylinder at 3 o’clock direction ?
Ensure the handle lock under the smartcard mode that key cylinder at 12 o’clock. Please
refer to user manual “ Part II < 2.1 > Two Important Notes “
Part VII.
Troubleshooting
Page 32
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