Symmetricom TimeProvider 500, User Manual

Page: 131 / 174

098-00172-000 Revision A – December, 2009 TimeProvider 500 2.0 User’s Guide 131
Chapter 5 Maintenance, Troubleshooting & Ordering
Contacting Symmetricom Global Services
Repacking the Unit
Return all units in the original packaging. If the original packaging is not available,
contact Symmetricom Global Services. Use standard packing procedures for
products being returned for repair to protect the equipment during shipment.
Equipment Return Procedure
To return equipment to Symmetricom for repair:
1. Call Symmetricom Global Services (SGS) at 888-367-7966 (toll-free in USA
only), 408-428-7907, or +49 700 3288 6435 in Europe, Middle East, or Africa to
obtain a return material authorization number (RMA) before returning the product
for service.
You can request an RMA on the internet at
www.symmetricom.com/Support/req_repair.htm .
Retain the assigned RMA number for future reference.
2. Provide a description of the problem, product item number, serial number, and
warranty expiration date.
3. Provide the return shipping information (customer field contact, address,
telephone number, and so forth.)
4. Ship the product to Symmetricom, transportation prepaid and insured, with the
Return Material Authorization (RMA) number and item numbers or part numbers
clearly marked on the outside of the container to the address given with the RMA.
Repaired equipment is returned to you with shipping costs prepaid by
Symmetricom.
Contacting Symmetricom Global Services
If you encounter any difficulty installing or operating the product, contact
Symmetricom Global Services at:
U.S.A. Call Center:
Symmetricom, Inc.
2300 Orchard Parkway
San Jose, CA 95131-1017
Toll-free North America: 888-367-7966
Tel: 408-428-7907
Fax: 408-428-7998