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551E
552E
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Service
If you have determined that your 551E/552E requires repair services and you live outside of the
United States, please contact your local Symetrix dealer or distributor for instructions on how
to obtain service. If you reside in the U.S., then proceed as follows:
Return authorization
At the Symetrix factory, Symetrix will perform in-warranty or out-of-warranty service on any
product it has manufactured for a period of five years from date of manufacture.
Before sending anything to Symetrix, contact our Customer Service Department for a return
authorization (RA) number. The telephone number is (425) 787-3222, Monday through Friday,
8AM (800 hours) though 4:30 PM (1630 hours), Pacific Time.
In-warranty repairs
To get your 551E/552E repaired under the terms of the warranty:
1. Call us for an RA number.
2. Pack the unit in its original packaging materials.
3. Include your name, address, daytime telephone number, and a brief statement of the
problem.
4. Write the RA number on the outside of the box.
5. Ship the unit to Symetrix, freight prepaid. We do not accept freight collect shipments.
Just do these five things, and repairs made in-warranty will cost you only one-way freight
charges. We'll prepay the return (surface) freight.
If you choose to send us your product in some sort of flimsy packaging, we'll have to charge
you for proper shipping materials. If you don't have the factory packaging materials, then do
yourself a favor by using an oversize carton, wrap the unit in a plastic bag, and surround it
with bubble-wrap. Pack the box full of Styrofoam peanuts. Be sure there is enough clearance in
the carton to protect the rack ears (you wouldn't believe how many units are returned with
bent ears). We won't return the unit in anything but Symetrix packaging for which we will have
to charge you. Of course, if the problem turns out to be operator inflicted, you'll have to pay
for both parts and labor. In any event, if there are charges for the repair costs, you will pay for
the return freight. All charges will be COD unless you have made other arrangements (prepaid,
Visa or Mastercard).
Out-of-warranty repairs
If the warranty period has passed, you'll be billed for all necessary parts, labor, packaging
materials, and freight charges. Please remember, you must call for an RA number before
sending the unit to Symetrix.
Servicing the 551E/552E
Chapter 12
