Symbol Series 3800, Reference Manual

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7-4
Series 3800 Product Reference Guide
If such a failure occurs, cold boot the terminal again. If this does not solve the problem, call
Symbol Customer Support.
More troubleshooting information is found in the documentation listed in Related
Publications.
Spectrum24 Terminal (3840) Initialization Failures
The Command Mode troubleshooting procedures used by 3800 batch or Spectrum One
terminals are not available to terminals operating in a Spectrum24 network environment.
Typical initialization and operating problems and solutions for Spectrum24 terminals are
listed in Table 7-3. A diagnostic tool, DIAG24, is provided with the 3840 for testing
connectivity and diagnosing potential radio problems. Refer to Appendix E, Spectrum24
Network and Flash Disk Utilities, for more information.
Table 7-3. Troubleshooting Spectrum24 Terminal s
Problem Explanation/Action
Boot process fails Terminal is out of the AP’s range.
If you move the terminal during the boot process, terminal
may be out of range of the AP and unable to complete the
process. Do not move terminal while booting.
OR
Boot server doesn’t exist. Check to ensure boot server is
operating.
OR
Boot server not configured for this terminal. Check with
network administrator.
File transfer process failed. Terminal is out of the AP’s range.
If you move the terminal during download, terminal may
be out of range of the AP and unable to complete the
download. Move back in range and continue the
download process.
OR
File transfer host is not set up with the boot file
information or host is not available. Verify that all
required files are available on the file transfer host.
OR
Segments missing from the file transfer directory. Check
directory for all required files.