Symantec 14125628 - Norton Internet Security 2009, User Manual

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Following is an overview of our support offerings:
Chat in real time with a support
representative.
For more complex technical issues,
chat offers the option to allow a
support representative to connect
remotely to your computer and
resolve the problem for you. Chat
support is free, with the exception
of our Virus and Spyware Solution
service.
Chat
Submit your question on our Web
site and receive a response by
email.
Email support has a slower
response time when compared to
chat or phone. Email support is
free.
Email
Speak to a support representative
in real time. Phone
To contact a support representative, please visit the
Symantec support Web site at the following URL:
www.symantec.com/globalsupport
The online support option is displayed first, followed
by the contact options where you can select the type
of support you prefer.
Support policy
When Symantec announces that a product will no
longer be marketed or sold, telephone support is
discontinued six months after the termination
announcement. Technical information on these
31 Service and Support Solutions
Support policy