Contacting Technical Support
Customers with a current support agreement may contact the Technical
Support group via phone or online at
http://www.symantec.com/enterprise/
Customers with Platinum support agreements may contact Platinum Technical
Support via the Platinum Web site at
https://www-secure.symantec.com/
platinum/
When contacting the Technical Support group, please have the following:
■
Product release level
■
Hardware information
■
Available memory, disk space, NIC information
■
Operating system
■
Version and patch level
■
Network topology
■
Router, gateway, and IP address information
■
Problem description
■
Error messages/log files
■
Troubleshooting performed prior to contacting Symantec
■
Recent software configuration changes and/or network changes
Customer Service
To contact Enterprise Customer Service online, go to
http://www.symantec.com
,
select the appropriate Global Site for your country, then choose Service and
Support. Customer Service is available to assist with the following types of
issues:
■
Questions regarding product licensing or serialization
■
Product registration updates such as address or name changes
■
General product information (features, language availability, local dealers)
■
Latest information on product updates and upgrades
■
Information on upgrade insurance and maintenance contracts
■
Information on Symantec Value License Program
■
Advice on Symantec's technical support options
■
Nontechnical presales questions
■
Missing or defective CD-ROMs or manuals
