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About Support

If you have Norton 360, Norton Internet Security or
Norton AntiVirus, you can access Support through the
product after it is installed. See the section "One Click
Support" for more details.

For all other products, to help you find an answer to
your query or issue, we have two support options
available. Details of each option are explained in the
relevant section.

1

Self Help

1

Contact Support

w

Support offerings may vary based on the language or
product.

Following are some notes on other versions of
Symantec software:

1

Preinstalled (OEM) software - If you have a valid
subscription to a Norton product that came
pre-installed on your computer, your computer
manufacturer may be able to assist you with
support-related queries.

1

Software downloaded from a service provider - If
you downloaded your Norton product from your
service provider, please refer any product
activation, subscription, and payment queries to
your Internet service provider.

Service and Support
Solutions

Summary of Contents for 10231616 - ACAD ANTIVIRUS.9.0 W

Page 1: ...stallation We protect more people from more online threats than anyone in the world Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the En...

Page 2: ...ed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization...

Page 3: ...reement collectively the Software is the property of Symantec or its licensors and is protected by copyright law Although Symantec continues to own the Software after Your acceptance of this License A...

Page 4: ...ses content that is updated from time to time including but not limited to the following Software antivirus and crimeware software use updated virus definitions antispyware software uses updated spywa...

Page 5: ...may be deactivated after installation by following the instructions in the Documentation for applicable products The name given during initial setup to the computer on which the Software is being inst...

Page 6: ...Y OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE WHICH YOU PAID FOR THE APPLICABLE SERVICE PERIOD The disclaimers and limitations set forth above will...

Page 7: ...concerning this License Agreement or if You desire to contact Symantec for any reason please write to Symantec Customer Service 555 International Way Springfield OR 97477 U S A or visit the Support pa...

Page 8: ......

Page 9: ...pter 3 Getting started 15 Starting Norton AntiVirus 15 Activating your product 16 Exploring the main window 17 Viewing the protection status of your computer 19 About the Security Status indicator 20...

Page 10: ...Contents 10...

Page 11: ...stays out of your way while you work or play It automatically suspends all noncritical tasks and alerts while you enjoy games and movies And while Web based attacks may be the single fastest growing t...

Page 12: ...g control of your PC accessing your private information or using your computer to host an attack Botnet Detection Detects emerging viruses without the need for traditional updates or signature based d...

Page 13: ...If you have other antivirus programs that are installed on your computer an uninstall panel may appear to helpyouremovethem Symantecstronglyrecommends that you remove the other antivirus programs Fol...

Page 14: ...ct Key if prompted 4 Click the Install Options link review the options and then click OK 5 Click the User License Agreement link and read the agreement 6 After you have read the agreement click AGREE...

Page 15: ...o Security Status indicators on page 20 Norton AntiVirus protects any computer on which it is installed You do not have to start the program to be protected If Norton AntiVirus detects a situation tha...

Page 16: ...product directly from the Activation Needed alert Or you can use the Activate Now button in the main window Activation should take only a few minutes Duringactivation theNortonAccountwindowappears Yo...

Page 17: ...you have parental control software either installed or through your ISP that might block the connection A connectivity problem may occur if you use parental control software If you suspect that parent...

Page 18: ...s information Help Support 3 On the left side of the main window click the option that you want to explore Your options are Lets you view the security status of your computer Security Status Indicator...

Page 19: ...r from the main window As you use your computer the product monitors how well your computer and activities are protected from threats risks and damage w The product displays the protection status for...

Page 20: ...an take appropriate action to improve your protection status Your protection is based on the programs that are installed on your computer To improve your protection status ensure that your installed p...

Page 21: ...lp provides a guide to all of the product features and tasks that you can complete To access Help 1 At the top of the main window click Help Support 2 In the drop down menu click Help 3 In the Help wi...

Page 22: ...ppears click Browse CD 3 In the CD window double click the Manual folder 4 If applicable double click the Adobe folder 5 Double click the program file 6 Follow the on screen instructions to select a f...

Page 23: ...e You can access the Symantec Web site from your product or from a browser To access the Symantec Web site in your browser 1 Open your Web browser 2 Go to the following URL www symantec com 23 Getting...

Page 24: ...Getting started For more information 24...

Page 25: ...installation To use the Norton Recovery Tool 1 Insert your product CD into the CD ROM drive 2 Exit all programs and restart your computer 3 When you see the message Press any key to boot the computer...

Page 26: ...egin you should close all open programs on your computer and ensure that you are connected to the Internet To download the Norton Recovery Tool 1 Go to the following Web site www norton com recoveryto...

Page 27: ...tact Support w Support offerings may vary based on the language or product Following are some notes on other versions of Symantec software 1 Preinstalled OEM software If you have a valid subscription...

Page 28: ...m our Web site you can 1 Find help with your subscription download product activation or other nontechnical issues 1 Search our knowledge base for help with technical issues such as installing configu...

Page 29: ...mail support has a slower response time when compared to chat or phone Email support is free Email Speak to a support representative in real time Phone To contact a support representative please visit...

Page 30: ...d the software will no longer function When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Follow the instructions on the screen to rene...

Page 31: ...support index jsp Australia and New Zealand 1 Symantec Ltd Consumer Services Support PO Box 5689 Blanchardstown Dublin 15 Ireland http www symantec com en uk norton support index jsp Europe Middle Ea...

Page 32: ...your free monthly newsletter to receive the latest security articles tips and promotions For more information go to the following URL and select your country in the drop down menu www clubsymantec co...

Page 33: ...r protection status 19 Contact phone 28 support 28 H Help accessing 21 printing 21 I installation from CD 13 from downloaded copy 13 instructions 13 problems 14 25 26 M main window Computer 19 feature...

Page 34: ...otection levels 20 responding 20 Subscription and account information 23 Support contact 27 self help 27 Support policy 29 Symantec Web site 23 accessing from your browser 23 Online Virus Encyclopedia...

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Page 36: ...es may appear Follow Microsoft s on screen instructions before you continue the installation of Norton AntiVirus Installing Norton AntiVirus You can install Norton AntiVirus from a CD or from a file t...

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