3
MAINTENANCE
warning: to reduCe the risk of fire or eleCtriC shoCk,
always switCh off the unit at the main switCh board/ main
disConneCt Panel and wait 10 minutes to allow it to Cool
before attemPting any maintenanCe or Cleaning.
It is recommended that the heater is cleaned periodically in order to avoid dust
blocking the grill and allow proper ventilation.
CLEANING
Wipe the unit with a soft damp cloth. Do not use abrasive cleaners or spray liquids
on the unit surfaces.
Note: It is possible that the unit surface may discolour (yellow) over time, due to
dust or cigarette smoke. This is normal and not a manufacturing defect.
WARRANTY
The heating element is guaranteed for 10 years and all other components are
guaranteed for one year from the date of purchase. If the unit should fail to
operate correctly, call customer service at 1-800-459-4409 (9 am to 5 pm EST). We
will, at our discretion, either repair or replace the unit. It will have to be returned
to us freight prepaid and we will return the repaired or replaced unit to you,
freight prepaid. The company’s sole obligation is to repair or replace the unit.
This warranty is void if in the opinion of Quality Craft the unit has been tampered
with, altered, misused, damaged, abused or used with the wrong power source.
The warranty is for home use only and does not cover units used in commercial
situations.
warranty Claim ProCedure
If a claimable defect occurs, please fill out a claim form through our website
at: www.qualitycraft.com or contact our customer service department at
1-800-459-4409 (8:30 am to 5 pm EST).
Before you make your claim call, please make sure you have:
1. The description of the heater
2. Proof of sale
3. Details regarding the defect
4. Name and address of the owner and installer.
Claims must be filled out in writing and returned within six (6) months of
appearance of defect. Failure to comply with this stipulation will make the warranty
null and void. We reserve the right to a thirty-day (30) delay following receipt of
claim in which to inspect the product. We assume no responsibility for labor costs
or removing/replacing a previously installed product or transportation or return of
a product.
Imported by
Quality Craft
Laval, Quebec, Canada H7C 0A5
1-800-459-4409 (EST)
www.qualitycraft.com
Made in China
