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If Problems Occur
11. If Problems Occur
Service Hotline
Should problems arise with the telephone, please refer to the following
information fi rst. In the case of technical problems, you can contact our
hotline service, Tel. 0900 00 1675 within Switzerland (cost via Swisscom
at time of going to print CHF 2.00/min). In the case of claims under the
terms of the guarantee, contact your sales outlet. There is a 2 year period
of guarantee.
Problem
Solution
No telephone calls possible
The telephone line is not connected
properly or is defective. Only use the
telephone connection cable supplied.
Test the telephone line/socket by
using another telephone
The power adaptor is not plugged
in/switched on or there is a complete
power failure.
Ensure that you are in range of the
base (300m outdoors and 50m
indoors in ideal conditions)
Unable to dial out
Is the keylock on? Press and hold the
key to unlock the keypad.
Connection is disturbed or cut off
Ensure that you are in range of the
base (300m outdoors and 50m
indoors in ideal conditions)
The base station is in an unsuitable
location
The handset switches itself off
Place the handset in the base station
to charge for 15 hours.
Replace the rechargeable batteries.
The system nolonger responds or is in
an undefi ned state
Reset all the functions to their default
settings. See page 93.
The caller number display (CLIP) does
not function
Check that you have this service on
your telephone line. Please call your
network provider.
The caller has withheld their
telephone number
The handset does not ring
Check that the ringer is not set to off.
See pages 82 & 83.
Buzzing noise on radio, TV or
computer
We recommend that you leave a
distance of 1 metre from electrical
equipment and mobile phones.
The answering machine does not
record messages/memos
Check that the answering machine is
connected correctly and switched on.
Is the memory full? See page 88.
Remote access does not work
Check that the PIN is correct and that
you are using a touchtone phone.
See page 99.
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