14
Aton CL114 / Swisscom EN / A31008-M2402-F151-1-2X19 / Bali.fm / 13.07.2012
Te
mpla
te Bali, V
e
rsion
1, 16.0
2.2012
Faults and self-help with troubleshooting
Not every problem signifies a fault in your telephone. In some cases, problems can be resolved by briefly interrupting
the power supply to the base station (unplug the power supply unit and then plug it in again) or removing the battery
cells from the handset and reinserting them. The following information is designed to help you with specific problems.
Important: Some problems or faults can only be resolved if you take the complete device (base station, handset and con-
nection cable) to the place of purchase.
Warranty/Maintenance/Repair/ Approval
Warranty
The warranty period is 2 years as of the date of purchase. For warranty repair, the warranty card, filled out and stamped
by the place of purchase must accompany the faulty device. Excluded from the warranty are damages due to improper
use, wear and tear or tampering by others. The warranty does not include consumable materials and faults that have
only an insignificant affect on the value or usability of the product. In case of errors, please contact your place of pur-
chase.
Repair/Maintenance
Rental devices
If your phone does not operate properly, notify Technical Assistance (phone number 0800 800 800).
The repair
*
and the fault action are free of charge.
Purchased devices
Repair services are performed free of charge within the warranty period in accordance with the regulation of the war-
ranty certificate. If a repair is necessary, the device must be returned to the place of purchase.
If Technical Assistance is made available (also during the warranty period
*
)), the fault action is charged (route lump sum
price as well as expenses for time). The repair costs are additional outside the warranty period.
Help
If you have any general questions about products, services etc., please contact your Swisscom Information Centre (toll-
free number 0800 800 800).
Problem
Cause
Solution
Nothing appears on
the display.
The handset is not switched on.
The batteries are flat.
Press the end call key
a
for
approx. 5 seconds
or place
the handset in the base station.
Charge or replace the batteries.
No wireless connec-
tion to the base sta-
tion,
Base
flashes in
the display.
The handset is outside the range of
the base station.
The base station is not turned on.
Move the handset closer to the base station.
Check the mains connector on the base station
The display shows
Register HS
or
Put
into base
.
Handset has not been registered
with the base station or has been
de-registered.
Register the handset
Handset does not
ring.
The ring tone is deactivated.
The phone only rings if the phone
number has been transferred.
The phone does not ring in a spe-
cific time period.
Activate the ring tone for anonymous calls
Deactivate the "Time Control" or change the time period
You cannot hear a
ringer/dialling tone
from the fixed line
network.
The phone cord supplied has not
been used or has been replaced by
a new cord with the wrong jack
connections.
Please always use the phone cord supplied or ensure
that the pin connections are correct when purchasing
from a retailer: 3-4 assignment of telephone leads/
EURO CTR37.
Error tone sounds
after system PIN
prompt.
PIN forgotten.
The system PIN you have entered is
incorrect.
Reset the system PIN to the default 0000
All handsets are de-registered. All settings are reset.
All lists are deleted.
*An exception is damage to wearing parts (cable, labels, batteries etc.) and due to improper handling (damage from
dropping, infiltrated fluids etc.).
