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On my Swann DVR,
‘Video Loss’ appears
where the image from
my camera should be?
• Check the extension cable (power and video) is securely
connected to the camera.
• Check the video output from the camera is securely
connected to a video input channel on the DVR.
• Check the power from the camera is securely connected to
a power supply.
When I view an image
from the camera at
night I only see a bright
spot and no image.
• A reflection can be caused in night vision mode if the camera
is looking through a window. Move the camera to the other
side of the window or to another location.
Why can’t I see
anything at night?
• The range of the IR light provided by the LEDs in the camera
is limited, objects outside this distance will not benefit from
the IR lights.
• Some objects do not reflect as much light as others, see
if you can get a friend to help out by testing the range and
direction of the cameras IR light to make sure you get the
best image.
I need longer cables
for my installation.
• Swann provide cables that are a suitable length for most
installations, but some users will still need that little bit
more so we sell a range of extension cables of various
length, see our website for more details..
• Although it is possible to use joiners to combine two cables,
we recommend one single length for the best results.
• Swann use the RG59 cable standard, coaxial cables made to
this standard will also work but may involve more difficult
installation and termination. Make sure you consider power
if you use coaxial cable.
Troubleshooting
