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Swann SW2020R, User Instructions

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SECTION 8: TROUBLE SHOOTING

FAILURE

PROBABLE CAUSE

SOLUTION

Your machine does not
operate.

It is unplugged.

Insert the plug into the
socket.

Your fuse is defective. 

Change your fuse.

The power is off.

Check the power in
household.

Start/pause button has
not been pressed.

Press the start/pause
button.

The program knob is
set to off status.

Rotate the program
knob to the desired
program.

The door is not shut
properly.

Shut the door properly.
You should hear a
click.

Your machine does not
receive water.

Water tap is closed.

Open water tap.

The water inlet hose
may be bent.

Check the water inlet
hose.

The water inlet hose is
obstructed.

Clean the filters of
water inlet hose. (*)

The valve inlet filter is
obstructed.

Clean the valve inlet
filters. (*)

The door is not shut
properly.

Shut the door properly.
You should hear the
click.

Your machine is not
draining water.

The drain hose is
obstructed or bent.

Check the drain hose.

The filter is obstructed. 

Clean the filter. (*)

The clothes are not
placed inside the
machine in a well-
balanced  manner.

Spread the clothes
inside the machine in
an orderly and well-
balanced manner.

Your machine is
vibrating.

The machine is not
level.

Adjust the feet. (**)

Transportation screws
are not removed.

Remove transportation
screws. (**)

(*)See section 7:maintenance and cleaning.
(**)See section 2:installation.

Swan Helpline No. 0845 610 4118

 22

Summary of Contents for SW2020R

Page 1: ...6KG WASHING MACHINE SW2020R User Instructions Swan Helpline No 0845 610 4118 ...

Page 2: ...S SECTION 4 CONTROL PANEL Start Pause button Function indicator lights Function buttons Program knob SECTION 5 WASHING YOUR LAUNDRY Before washing Running the machine SECTION 6 INTERNATIONAL WASHING SIGNS SECTION 7 MAINTENANCE AND CLEANING Water inlet filters Pump filter Detergent drawer Siphon plug The cabinet The drum Remove of your machine from lime SECTION 8 TROUBLE SHOOTING SECTION 9 AUTOMATI...

Page 3: ...ardous for children therefore dispose of responsibly Do not let your children play with the washing machine Keep your pet away from your machine Your machine should only be used by adults in conjunction with the guidelines stated in this manual Your machine is designed for domestic use only Warranty will be invalid if you use it for commercial purposes The appliance should not be put on a carpet w...

Page 4: ... must be removed before running the machine DIAGRAM 1 Loosen the screws by rotating counter clockwise by a suitable wrench DIAGRAM 2 Remove the screws by pulling them DIAGRAM 3 Insert the plastic transport screw caps found in the accessories bag into the holes DIAGRAM 4 The transportation screws that have been removed from the machine should be kept in a safe place and be reinserted if the item is...

Page 5: ...nection to any other power source may damage the unit This product may be fitted with a non rewireable plug If it is necessary to change the fuse in the plug the fuse cover must be refitted If the fuse cover becomes lost or damaged the plug must not be used until a suitable replacement obtained If the plug has to be changed because it is not suitable for your socket or becomes damaged in any way i...

Page 6: ...red Red The wire which is coloured GREEN YELLOW must be connected to the terminal which is marked E If a 13Amp BS1363 plug is used a 13Amp BS1362 fuse must be fitted or if any other type of plug is used a 13Amp fuse must be fitted either in the plug or adaptor or on the Distribution Board Water Supply Connection Inside the drum of the washing machine you will find water connection hose 1 Connect t...

Page 7: ...ork efficiently the water pressure must be 0 1 1 MPa Lengthening of the hose must only be done by an authorised Service Engineer Water Drain Connection The drain hose is located on the rear of the machine The drainage outlet must be located between 60 and 100 cm in height from the floor Connect the drain hose to the drainage outlet Ensure the hose is not kinked or bent Do not attempt to lengthen t...

Page 8: ...SECTION 3 TECHNICAL SPECIFICATIONS 47 LT Maximum dry laundry capacity kg 6 Recommended loading kg 5 5 Height cm 85 Width cm 59 6 Depth cm 54 Swan Helpline No 0845 610 4118 7 ...

Page 9: ...use button or any function button is pressed the corresponding light turns on The light turns off when the function button or start pause button is re pressed or when the process the selected function is completed The function indicator lights are also used in failure detection system mentioned in section 9 FUNCTION BUTTONS Rinse hold This function is recommended to be used when the clothes cannot...

Page 10: ...e will draining the water inside If you have selected a spinning program your machine will perform a spinning operation and then end the program Easy ironing This function reduces wrinkles in the clothes after a wash cycle Soak Using this function will ensure better cleaning by leaving your clothes in water with detergent for a certain period of time before your machine takes in the initial water ...

Page 11: ...ckwise direction PROGRAM 13 SPORT CLOTHES 14 SYNTHETIC COLD 1 COTTON 90 15 CURTAIN WASH 2 COTTON 60 PREWASH 16 DELICATE 30 3 COTTON 60 17 DELICATE COLD 4 COTTON 40 18 HAND WASH 5 ECO WASH 19 WOOL 30 6 COTTON 30 20 WOOL COLD 7 QUICK WASH 21 RINSING 8 COTTON COLD 22 SPINNING 9 MIX WASH 23 DRAINING 10 SYNTHETIC 60 11 BABY WASH 12 SYNTHETIC 40 The above program information from 1 23 is in order when t...

Page 12: ...ut clothes according to fabric cotton synthetics wool or silk and to how dirty they are Always follow advice on garment labels Separate white clothes from coloured ones Wash them first by hand to check if they fade or run Empty pockets keys coins etc and remove the harder decorative objects e g broach Garments without hems underwear finely woven textile such as fine curtains are to be put into was...

Page 13: ...rgent that you use in the machine depends on the following criteria Your detergent consumption will change according to how soiled Clothes are For slightly dirty clothes do not pre wash and put a small amount of detergent in the compartment 2 of the detergent drawer For your excessively dirty clothes select a program with pre washing See table 1 page 14 Fill compartment 1 with a portion of the tot...

Page 14: ...ue 1 Press the start pause button 2 Rotate the program knob to I This will turn the unit off 3 Adjust the program knob to the program you desire 4 The program ready light will illuminate 5 Press the start pause button After several seconds the new program cycle will start Cancellation of a Program If you desire to end a running program early 1 Press the start pause button 2 Rotate the program knob...

Page 15: ... interrupted during operation for any reason once power is restored the machine will automatically resume the program at the point where it had stopped Child lock Child lock is used in order to protect the washing cycle from the effects of unwanted button activations during the cycle Child lock is activated by pressing the first and third button on the control panel at the same time for more than ...

Page 16: ...red and linen textile 7 QUICK WASH 2 30 33 56 0 13 3 Slightly dirty cotton coloured and linen textile 8 COTTON COLD 2 COLD 115 72 0 21 6 Slightly dirty cotton coloured and linen textile Washed without heating the tap water 9 MIX WASH 2 40 97 54 0 5 6 Dirty or very dirty stain cotton coloured and linen textile 10 SYNTHETIC 60 2 60 103 51 0 97 3 Dirty synthetic or synthetic mixture textile Nylon soc...

Page 17: ...LD 2 COLD 60 66 0 02 2 Very slightly dirty cold water hand and machine to wash wool laundry 21 RINSING COLD 52 54 0 05 6 When you need an additional rinsing to be done to your clothes after the washing process you can use this program for all kinds of clothes 22 SPINNING 15 0 04 6 When you need an additional spinning to be done to your clothes after the washing process you can use this program for...

Page 18: ... iron Do not tumble dry Hang to dry Drip dry Dry flat Do not bleach Handy to bleach All of these are dry cleaning symbols The letters are to instruct the cleaner what type of solvent to be used Garments bearing these symbols should not be washed in your machine unless the label says otherwise Swan Helpline No 0845 610 4118 17 ...

Page 19: ...hine If the machine is unable to receive sufficient water although your water tap is opened these filters should be cleaned Remove the water inlet hose Remove the filters found on the water inlet valves by using a pincer and wash thoroughly with a brush Clean the filters of the water inlet hoses located on the tap side by removing manually together with the seal After you clean the filters you can...

Page 20: ...andle Diagram 2 A 2 Before opening the filter place a cup in front of the filter to collect residual water that may leak from the machine 3 Loosen the filter cover by rotating it counter clockwise and drain the water Diagram 4 A 4 Remove the foreign materials from the filter We recommend you flush the filter clean with running water 5 Check for the rotation of the pump manually 6 After you have cl...

Page 21: ...d clean the residues of the softener thoroughly Fit the cleaned siphon plug in its location Check if it placed properly THE CABINET Clean the exterior surface of the cabinet of your machine with lukewarm water and a cleaning substance that will not irritate the cabinet After rinsing with clean water wipe it with a soft and dry cloth WARNING If the machine is installed in a location where the ambie...

Page 22: ...emaining water inside the machine will be drained and thus formation of ice in the machine will be prevented When you operate your machine again be sure that the ambient temperature is above 0C THE DRUM Do not leave metal parts like needles staples or coins inside your machine These pieces cause formation of rust stains in the drum Swan Helpline No 0845 610 4118 21 ...

Page 23: ...eck the water inlet hose The water inlet hose is obstructed Clean the filters of water inlet hose The valve inlet filter is obstructed Clean the valve inlet filters The door is not shut properly Shut the door properly You should hear the click Your machine is not draining water The drain hose is obstructed or bent Check the drain hose The filter is obstructed Clean the filter The clothes are not p...

Page 24: ...he detergent drawer Too much detergent has been used Press the start pause button In order to stop the foam dilute one table spoon of softener in half liter of water and pour it in the detergent drawer Press the start pause button after 5 10 minutes Ensure the correct amount of the detergent is used in the next washing process Wrong detergent has been used Use only the detergents designed for full...

Page 25: ...l balanced manner The water is drained from the machine as soon as it is filled The end of the water drain hose is too low Adjust the water drain hose to an appropriate height There are residues of detergent on the clothes The pieces of some detergents which do not dissolve in water may stick to your clothes as white stains Use a program which has a rinse function There are gray stains on the clot...

Page 26: ... by controlling it self constantly during the washing processes FAILURE CODE FAILURE INDICATOR PROBABLE FAILURE THE PROCESS TO BE DONE Err 01 The start pause light blinks The door is not shut properly Shut the door properly so that you hear the click If the problem persists turn off the machine unplug and contact a service engineer Swan Helpline No 0845 610 4118 25 ...

Page 27: ...tant flow of water If the problem is still continuing your machine will automatically stop after a while Unplug your machine turn off the tap and contact a service engineer Err 03 The start pause light and program ready light blinks The pump has failed or the filter is obstructed Clean the pump filter If the problem persists contact a service engineer See section 7 maintenance and cleaning Swan He...

Page 28: ...p and contact a service engineer Err 07 The program start pause light ready light and program end light stays on permanently Configuration error Shut down your machine and unplug Turn off the tap and contact a service engineer Err 08 The start pause light program ready light and program end light blink Fault error Shut down your machine and unplug Turn off the tap and contact a service engineer Er...

Page 29: ...ake SWAN The Model See front page of this User Manual Guarantee This product is guaranteed for 1 year from the date of original purchase If any defect arises from faulty materials or workmanship the unit will either be repaired replaced or refunded at our discretion The following conditions apply Proof of purchase will be required before repairs can be made under guarantee Guarantee applies only w...

Page 30: ...te electrical products using the best available recovery and recycling techniques in order to minimize the impact on the environment to treat any hazardous substances and to avoid increasing landfill WEEE product should be disposed of by handing it over at a designated collection point For more information about where you can drop off your waste product for recycling please contact your local auth...

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