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Troubleshooting
Q:
It won’t turn on!
A:
Has the camera been left on for a while? If so, it’s in Standby mode,
and will turn on again when you press a button. If that doesn’t work,
try turning it on and off again.
Is the
SportsCam
charged? If not,
follow the instructions on page 9 to charge the camera.
Q:
I can’t play back footage on my computer.
A:
Try the software that comes on the included CD. If this doesn’t
work for you (for example you’re using a platform other than a 32-
bit
Microsoft Windows
-based PC) try using a different program, such
as VLC Media Player (a favorite around the
Swann
office).
It’s available free from
www.videolan.org/vlc
, and works with a huge
range of operating systems. You may need to drag and drop the file
onto the VLC (or appropriate program) window if the default file
association isn’t right.
Q:
The audio sounds muffled.
A:
Are you using the waterproof case? Unfortunately, sound doesn’t
travel so well through perspex. That’s the downside about making
it waterproof - it’s pretty sound-proof, too. You can use this to your
advantage - in high wind situations (anything 65mph [100km/h] or
faster) it actually makes the audio quality better.
Q:
The audio sounds distorted/weird/too loud.
A:
This can often happen if you attach the
SportsCam
to a vehicle,
skateboard, bicycle or anything else which vibrates when in use. Try
it with and without the casing (unless you need it to be waterproof).
Try using a different mounting clip. Try attaching the camera to your
clothing using the pin clips - cloth usually muffles vibrations and
might improve the audio quality. Finally, remember that in certain
situations you’re just not going to be able to get any decent audio -
for example, when the background noise level is simply too high. It
sucks but sometimes there’s nothing that can be done: physics is a
harsh mistress.
