7
Troubleshooting
Camera Configuration
Q: The NVR is not detecting the camera.
A:
Ensure that the connection between the camera and NVR is direct - i.e. no hubs,
switches, adapters or other devices. Ensure you’re using only the supplied cable. Ensure
that all cables are properly connected and secure. If this doesn’t work, try using a different
channel on the NVR - reboot the system between connections to ensure a proper IP
address refresh. If this doesn’t work, then try a different network cable - there may be a
breakage.
Q: I can’t see anything at night!
A:
There are a few possible solutions to this problem. Here are some of the most common.
• If the image is mostly black, then this may indicate that the night vision isn’t turning on.
A bright light source somewhere in the picture can fool the light sensor into thinking
it’s still daytime - try re-aiming the camera.
• If the image is mostly white, then this indicates that the IR light from the night vision is
bouncing back into the lens.
• At night, the infrared light the camera uses to see in the dark can ‘bounce back’ off a
reflective surface (such as glass, water, spider webs, some ceramics and so on) and
effectively blind the camera. If you want to see outside, then the camera itself needs to
be outside!
Adjusting the Camera Settings
• On the NVR
Menu
screen, click
Display
, select camera and then click
Camera
Parameter Set
button to display the
Camera Parameter Setting
window. On this
window, you can customize how the camera captures images according to the
environment where it is installed. The settings which are available for you to configure
are as follows:
Anti-flicker
,
Exposure Mode
,
Contextual
,
Day/Night
,
Backlight
,
Mirroring
and
Rotation
.
• Please consult the user manual included with your NVR to learn more about what
setting does.
Resetting the Camera
• If you’ve changed the
Admin
account’s password on your camera and forgotten it, you
can always use the
Reset
button to default the camera’s
Admin
password back to its
factory default.
• To reset the camera:
Unplug the camera’s Power connector from the extension cable,
then press and hold the
Reset
button and plug the Power connector back into the
extension cable (while still holding down the
Reset
button).
