Q UI CK US E R G UI D E
Mitel 655 Handset and Voicemail
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
guides-and-manuals
Issue 1
Paging allows you to make an announcement to indi-
viduals or groups via speakerphones. Dial the page
number (speak to your administrator if you don’t
know it), or touch the programmed Page key. Wait
for the confirmation tone, make your announce-
ment, and then hang up.
Touch to bring up the call history page. Touch
the scroll arrows to navigate up and down. Touch
the name of the person you want to call.
Whilst on a call, touch Park in the screen, dial the
extension where you want to park the call (not your
own extension), and then touch Park again and hang
up.
To retrieve a parked call, from the nominated
phone simply lift the receiver. From any other
phone, dial the Unpark code *12 and then the exten-
sion number of the phone where the call is parked.
If you want to pick up another user’s call, press the
Pick Up key in the screen.
Whilst on a call, touch Conference, and dial the 3rd
party. Touch Consult to ring and invite the 3rd par-
ty, then Complete to join everyone together.
If you want to end a conference call, simply hang up
to leave other parties talking, or press Show in the
screen and select the party you want to drop from
the call by pressing the hang up icon by their name.
Select the forward mode required by touching this
icon , then touch User Options. Enter your pass-
word and touch OK. Touch Call Handling, then se-
lect either Standard, In Meeting, Out of Office, Ex-
tended Absence, or Custom.
Basic Call Handling
To make an internal call, lift the receiver and use the
dial pad to dial an extension number, and then touch
Dial in screen. If you want to make the call hands free,
dial the number without lifting the receiver, and press
Dial. Repeat these steps but press the Headset button
if you want to make the call with a headset.
To make an external call, repeat the relevant steps
above, ensuring that you dial ‘9’ before the phone
number.
To answer a call, either pick up the receiver, press
Answer in the screen, or press the headset button.
To call someone who is in your directory, press ,
then ABC, then type the 1st letter of the person you
want to call. Select the correct name from the list
that will then appear, and touch the name to dial.
To place a caller on hold, touch Hold in the screen.
Touch Unhold in the screen to get them back.
Whilst on a call, touch Transfer in the screen to put
the caller on hold, then dial the number of the person
you are transferring the caller to, and touch Consult.
Announce the caller and touch Complete when ready.
If you want to blind transfer a caller, touch Transfer,
dial the number, and then touch Transfer again.
Touch To Voicemail in the screen to send the original
caller into voicemail.
If the transfer isn’t successful, touch Cancel in the
screen to return to the original caller.
Hold and Transfer
Page
Call History
Call Parking
Retrieve a Call
Call Pick Up
Conference Call
Call Forwarding
