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1. The power bank is discharged.

2. There is no contact in connectors 

of the device connected or the 

portable power bank.
3. Not fully charged.

4. The device malfunction.

A mobile device has 

been connected to the 

power bank, but the 

device is not charged.

1. Check the charging level, 

charge the power bank again.
2. Correct connectors.

3. The power bank degradation, 

purchase a new one.
4. Contact the service centre.

Cause

Problem

Solution

8. TROUBLESHOOTING

If none of the above methods can solve the problem, please seek professional advice at your nearest 

service center. Never attempt to repair the product yourself.

• 

By long press button 

c

 the 

fl

ashlight 

a

 lights up.

Note. For the purpose to decrease the charging time it is recommended to charge the power 

bank from an external charger with the output current not less than 1 

А

. The charging time of 

the power bank increases, when charging via a computer USB port.
Attention! 

• 

When using the portable power bank with cables containing built-in electronic circuits 

(cables of Apple Lightning type) the portable power bank can go to sleeping mode due to small 

current consumption on its output. Therefore, it is recommended to charge devices using 

cables of such type in the following order:

1. Connect the cable to a device being charged.

2. Connect the other cable end to the output of the portable power bank.

3. The charged device must be disconnected in the reverse sequence.

• 

If the portable charger has gone to the sleep mode and the device being charged by it is not 

powered, press the battery charge level test button. The charger will restore its operation.

ENG

4

Universal Portable

Power Bank

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