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ENG

5

GC-4020

Operation Manual

9. TROUBLESHOOTING

Problem 

Solution

The game controller does not work correctly 

in Windows OS.

Calibrate the game controller. 

Windows OS throws a driver error.

Restart your PC. Install latest Windows 

updates.

When connecting game controller, Windows 

OS does not recognize the device.

Connect the game controller to another 

USB port.

The game controller is not detected by P4.

Restart your console.

If none of the above mentioned solutions removes the problem, please seek professional 

advice at your nearest authorized service center. Never try to repair the device on your 

own.

• 

When charging in standby mode, the indicator is orange, indicator goes out when the 

battery is charged. 

• 

If the controller has lost connection, the indicator will blink white.

Connecting a headset

• 

The gamepad is equipped with a headset connector with a 3.5 mm jack plug. The 

headset works only in conjunction with the P4 console, both in wired and Bluetooth mode.

Sleep mode

• 

The controller will go into sleep mode if it cannot connect to the P4 console after it has 

been in search mode for 30 seconds, or if no buttons are pressed for 10 minutes. The 

gamepad can be woken up by pressing the HOME (P) button. 

Table of correspondence of standard buttons P4 and PC

P4

Χ

L1 R1

L2 R2 SHARE OPTION L3

R3

PS

T-PAD

PC

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Fig. 4

Fig. 5

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