Svan SVAN3009, Wifi User’S Manual

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31
Trouble Shooting
Notice
1. For technical update, there is maybe deviation of the actual items from what is on the manual. We
express our apologies. Please refer to your actual product and APP.
2. Smart air conditioner APP can be altered without notice for quality improvement and also be deleted
depending on the circumstances of manufacturing firms .
3. In case Wi-Fi signal strength is weakened, smart App may be disconnected. So make sure the indoor
unit near to wireless router.
4. DHCP server function should be activated for wireless router.
5. The internet connection may fail because of a firewall problem. In this case, contact your internet
service provider.
6. For smart phone system security and network setting, make sure Smart air conditioner APP is trusted.
Description Analysis of cause
Air conditioner
can't be configured
successfully
1. Check the mobile connected WLAN router SSID and password is correct;
2. Check whether there are additional settings of WLAN router as shown below.
1) Firewall by router itself or by PC
2) MAC address filtering
3) Hidden SSID
4)DHCP server
Reboot WLAN router, mobile device and air conditioner (WLAN module) and connect air
conditioner by CF mode again. Before rebooting, check nobody has already connected to
same air conditioner.
1. When air conditioner (WLAN module) is rebooted and app
displays Device remove, ignoring this confirmation will lead to mobile
device losing control permission of the air conditioner.
You will need to connect the air conditioner by CF mode again.
2. In case of power failure, mobile device will lose control permission of air
conditioner for 3 minutes after power failure. (Notification will now show
up on the mobile device.)
If you cannot control the app (air conditioner) even after power restored,
you will need to connect the air conditioner by CF mode again.
Mobile can't control
air conditioner
1. App display Air conditioner Device offline. Please check the following conditions.
1)The air conditioner has been reconfigured.
2)Air conditioner out of power.
3)Router out of power.
4)Air conditioner can't connect to router.
5)Air conditioner can't connect to network through the router.
6)Mobile device can't connect to network.
2. After adding the device, it disappears in device list .
Hold and slide down to refresh the device list. If it has no change, shut down the app and start again.
Mobile can't find air
conditioner