Procedure for Changing SCAN Certificate
10
5. Trouble Shooting
Trouble Shooting
Flow
If you have any problem regarding connection to SCAN, please follow the following flow
and try to solve the problem.
I cannot access to SCAN.
Can you connect to your
Internet service provider
(ISP)?
The problem is in the connection
with your Internet service provider
(ISP). Please ask network
administrator of your company.
Is SCAN certificate installed
correctly?
Is the login screen of SCAN
shown?
A certain problem is in a SCAN
system or your configuration of
Internet Explore is inappropriate.
Please contact SCAN administrator
with the message of your Internet
Explorer (a screen copy is the best).
Re-install the certificate and try to
access to SCAN again.
Yes
Yes
No
No
No
Now you can use SCAN system.
Yes
1.0
2.0
2.1
3.0
3.1
1.0
Check connection
to ISP
Try to access popular web sites (
http://www.yahoo.com
etc) in order to check connection to
your Internet service provider (ISP).
