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Procedure for Changing SCAN Certificate   

10 

 

 

5. Trouble Shooting 

 

Trouble Shooting 
Flow 

If you have any problem regarding connection to SCAN, please follow the following flow 
and try to solve the problem. 

I cannot access to SCAN.

Can you connect to your
Internet service provider
(ISP)?

The problem is in the connection
with your Internet service provider
(ISP). Please ask network
administrator of your company.

Is SCAN certificate installed
correctly?

Is the login screen of SCAN
shown?

A certain problem is in a SCAN
system or your configuration of
Internet Explore is inappropriate.
Please contact SCAN administrator
with the message of your Internet
Explorer (a screen copy is the best).

Re-install the certificate and try to
access to SCAN again.

Yes

Yes

No

No

No

Now you can use SCAN system.

Yes

1.0

2.0

2.1

3.0

3.1

 

1.0 
Check connection 
to ISP 

 

Try to access popular web sites (

http://www.yahoo.com

 etc) in order to check connection to 

your Internet service provider (ISP). 
 

 

 
 
 

Summary of Contents for SCAN CLIENT CERTIFICATE -

Page 1: ...SCAN Client Certificate Installation Manual June 2006 Information System Department Suzuki Motor Corporation ...

Page 2: ... ROOT STORE 6 IMPORT HAS BEEN SUCCESSFULLY FINISHED 6 CONFIRM INSTALLATION 7 FINISH INSTALLATION 7 3 HOW TO ACCESS TO SCAN 8 OPEN URL 8 SELECT CERTIFICATE 8 4 FREQUENTLY ASKED QUESTIONS 9 QUESTIONS INDEX 9 1 WHEN IS THE CERTIFICATE AVAILABLE 9 2 WE WANT TO CONNECT TO SCAN FROM MORE THAN ONE COMPUTER 9 3 I CANNOT CONNECT TO SCAN 9 4 HOW SHOULD I DO FOR EXPIRED CERTIFICATE 9 5 CERTIFICATE IS LOST 9 ...

Page 3: ... This manual introduces you detail about installation of the client certificate Following diagram is brief workflow to get started using SCAN system 1 Registering SCAN administrator in your company 2 Sending client certificate by e mail 3 Installing client certificate Suzuki Motor Corporation SCAN Administrator in your company 4 Connecting to SCAN with client certificate SCAN Fig 1 ...

Page 4: ...a month before the expiration Jun Jul Aug Sep Oct Jun Jul Aug Sep Registering SCAN Administrator Installing new certificate Getting started using new certificate 2004 2005 Notice of updating certificate Expiration Using new certificate Schedule chart In case certificate is issued in August 2004 The point of SCAN certificate Client certificate is sent to SCAN administrator in your company by E mail...

Page 5: ... E mail Please save the certificate to local folder on your computer File name certificate pfx Password Start Internet Explorer Start Internet Explorer then choose Internet Options in Tools menu Following screen copy is captured from English version of Internet Explorer 6 0 Internet Options screen Choose Content tab and press Certificates button in the Certificates box then Certificate Manager win...

Page 6: ...anging SCAN Certificate 4 Certificate Manager Press Import button then Certificate Manager Import Wizard will be started Certificate Manager Import Wizard Press Next button Select certificate file 1 Press Browse button ...

Page 7: ...for Changing SCAN Certificate 5 Select certificate file 2 Open the folder which the certificate file is saved and choose it Press Next button Enter password Type password for the certificate and press Next button ...

Page 8: ...ificate store based on the type of certificate is selected then press Next button Finish import wizard Press Finish button Confirmation adding certificate to Root Store Press Yes button Import has been successfully finished If following dialog is shown the certificate has been successfully imported Press OK button ...

Page 9: ...ported certificate issued by SUZUKI TRUSTED NETWORK CA exists in Personal tab and the Expiration date is valid Then press Close button Finish installation Finally press OK button in Internet Options screen to close it Then All the steps of new certificate installation are finished ...

Page 10: ...L Start Internet Explorer and open following URL https scan suzuki co jp main URL header is https not http Please don t forget to add to last of the URL Select certificate Select certificate which you have installed and then press OK button Login screen of SCAN will be shown ...

Page 11: ...eport of your problem 4 How should I do for expired certificate Please refer to section 2 and start Certificate Manager Then select expired certificate and press Remove button 5 Certificate is lost First of all please confirm SCAN administrator in your company whether he she has original certificate or not If he she doesn t have it please contact SCAN support desk and ask to reissue certificate SC...

Page 12: ...istrator of your company Is SCAN certificate installed correctly Is the login screen of SCAN shown A certain problem is in a SCAN system or your configuration of Internet Explore is inappropriate Please contact SCAN administrator with the message of your Internet Explorer a screen copy is the best Re install the certificate and try to access to SCAN again Yes Yes No No No Now you can use SCAN syst...

Page 13: ...net Explorer and Choose Internet Options in Tools menu Choose Content tab and press Certificates button in the Certificates box then Certificate Manager window will be shown Make sure that a certificate issued by SUZUKI TRUSTED NETWORK CA exists in Personal tab and the Expiration date is valid ...

Page 14: ...Procedure for Changing SCAN Certificate 12 3 0 SCAN login screen When you get following screen on your computer you can use SCAN system ...

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