GEO-ANT-GPS Operations & Maintenance Manual
page. 12
7.
Appendix C
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Commercial Warranty
Sutron Manufactured Equipment
THE SUTRON CORPORATION WARRANTS that the equipment manufactured by its manufacturing
division shall conform to applicable specifications and shall remain free from defects in
workmanship and material for a period ending two years from the date of shipment from
Sutron’s plant.
Sutron’s obligation under this Warranty shall be limited to repair at the factory (22400 Davis
Drive, Sterling, VA 20164), or at its option, replacement of defective product. In no event shall
Sutron be responsible for incidental or consequential damages, whether or not foreseeable or
whether or not Sutron has knowledge of the possibility of such damages. This warranty shall not
apply to products that have been damaged through negligence, accident, misuse, or acts of
nature such as floods, fires, earthquakes, lightning strikes, etc.
Sutron’s liability, whether in contract or in tort, arising out of warranties or representations,
instructions or defects from any cause, shall be limited exclusively to repair or replacement parts
under the aforesaid conditions.
Sutron requires the return of the defective electronic products or parts to the factory to establish
claim under this warranty. The customer shall prepay transportation charges to the factory.
Sutron shall pay transportation for the return of the repaired equipment to the customer when
the validity of the damage claim has been established. Otherwise, Sutron will prepay shipment
and bill the customer. All shipments shall be accomplished by best-way surface freight. Sutron
shall in no event assume any responsibility for repairs or alterations made other than by Sutron.
Any products repaired or replaced under this warranty will be warranted for the balance of the
warranty period or for a period of 90 days from the repair shipment date, whichever is greater.
Products repaired at cost will be warranted for 90 days from the date of shipment.
Non-Sutron Manufactured Equipment
The above Warranty applies only to products manufactured by Sutron. Equipment provided, but
not manufactured by Sutron, is warranted and will be repaired to the extent of and according to
the current terms and conditions of the respective equipment manufacturers.
Repair and Return Policy
Sutron maintains a repair department at the factory, 22400 Davis Drive, Sterling, VA 20164.
Turnaround time normally ranges from 10-30 days after Sutron receives equipment for repair.
Call Customer Service at (703) 406-2800 for a Return Material Authorization (RMA) number.
Return the defective equipment to the factory, transportation charges paid.
Extended Warranty and On-Site Maintenance
Extended warranty and on-site maintenance contracts are available. Price quotations may be
obtained from Sutron customer service representatives.