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SureCall, Inc  |  1-888-365-6283  |  [email protected]  |  www.surecall.com 

WARR ANT Y

Three-Year Product Warranty

To activate your three-year manufacturer’s warranty, register at 

www.SureCall.com/activate

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are 
subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and 
going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Products  returned  by  customers  must  be  in  their  original,  un-modified  condition,  shipped  in  the  original  or  protective  packaging  with 
proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the 

shipping container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns 
received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to 
receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. 
(The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.) 
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that 
alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will 
perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace 
any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 
2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must first be authorized 
in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty 
in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes 
on previously delivered products. 
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for 
repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the 
Buyer will pay the shipping charges. 
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the 
applicable specifications or which are not defective or not covered by this warranty. 
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill the performance 
requirements that were published in the product specification literature, or in accordance with samples provided by SureCall. This warranty 
shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes 
no warranty whatsoever in respect to accessories or parts not supplied by it.

Limitations of Warranty, Damages and Liability:

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS 
AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR 
REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-
MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT 
OF  CLAIM  OR  DISPUTE.  IN  NO  EVENT  SHALL  SURECALL  BE  LIABLE  FOR  INCIDENTAL,  CONSEQUENTIAL,  OR  SPECIAL  DAMAGES, 
HOWSOEVER CAUSED. 
All  matters  regarding  this  warranty  shall  be  interpreted  in  accordance  with  the  laws  of  the  State  of  California,  and  any  controversy  that 
cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration 
Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions 
provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the 
extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of 
merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with 
and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or 
errors. The information and specifications in this document are subject to change without notice. 

© 2022. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.

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Summary of Contents for Fusion5X

Page 1: ...01 11 2022 Cellular signal booster kit for the Home or Office Fusion5X Max User Guide ...

Page 2: ...opped calls and limited range by amplifying incoming and outgoing cellular signals in homes and offices If you have any questions during setup please reach out to our US based experienced support technicians Call 1 888 365 6283 Email support surecall com Visit www surecall com support Watch installation optimization and troubleshooting techniques on our SureCall YouTube channel SureCall Stay up to...

Page 3: ...stall the Outside Yagi Antenna and Outside Amplifier 7 Step 3 Install the Inside Antennas 9 Step 4 Place the Inside Host Unit and Connect Cables 11 Step 5 Connect Power Source and Turn On 12 Step 6 Check and Optimize System If Needed 12 Performance Optimization 13 TROUBLESHOOTING 13 LCD INDICATIONS 14 SPECIFICATIONS 18 Configuration 19 Kitting 19 CONSUMER GUIDELINES 20 WARRANTY 21 Three Year Produ...

Page 4: ...on5X Max inside host amplifier The signal is then broadcast from the inside panel antenna to all cellular devices in range The Fusion5X Max system also works in reverse boosting the outgoing signal and to faraway and hard to reach towers PACKAGE CONTENTS Unpack all package contents For missing or damaged items contact your reseller Turn over the signal booster and record the model and serial numbe...

Page 5: ...x signal booster package includes the following items SC548W Inside panel antennas x2 Fusion5X Max Outside Amplifier and mounting bracket Outside Antenna Type Outside Cable Length Inside Antenna Inside Cable Model number Model name Qty Type Qty Length SC Fusion5X Max Y2U Fusion5X 2 0 Yagi 2 Ultra Thin Yagi 100 ft 2 Ultra Thin 2 75 ft SC Fusion5X Max Y2P Fusion5X 2 0 Yagi 2 Panel Yagi 100 ft 2 Pane...

Page 6: ...nna is installed indoor coverage will be limited Bars are not always a reliable measure of signal The best way to confirm signal coverage is the ability to place and hold a call Installation Overview Before installation review the above information In addition to the contents listed below you will need a ladder drill cable clips and a pole or mast to mount your outside components A mounting pole i...

Page 7: ...iwatts If you re using an earlier version of iOS we have more information available here https blog surecall com enter field test mode on iphone or android phones Android devices Download the app Network Signal Info in the Google Play store Step 2 Install the Outside Yagi Antenna and Outside Amplifier Once you have identified the area of strongest signal choose where you will mount your outside an...

Page 8: ...se enough to allow the antenna to rotate until the optimum direction is found Orient the antenna with the drip hole at the bottom Place the Outside Amplifier Next assemble the bracket for the outside amplifier the same way you did the yagi bracket and secure in the same location within range of the antenna cable connection Connect the yagi cable connector to the outside amplifier as shown here Wit...

Page 9: ...ides Besides the antenna itself parts include mounting options for an install that is accessible by crawl space or one that is not Optimally It should be located central to where signal is needed with minimal obstacles The range of this antenna is dependent on three factors 1 Physical obstructions 2 Power generated by booster 3 Signal level received by the outdoor antenna For Each Antenna If acces...

Page 10: ...interior antenna behind a wall or above a ceiling panel provided there are not materials that could obstruct signals For Each Antenna 1 Choose location for mounting antenna on vertical surface Ideal height off the ground or floor should be the approximate height of regular cell phone use 2 Using plate mark position of desired screw placement with pencil or marker 3 Screw mounting plate into place ...

Page 11: ... through screw tab holes on booster see Host Unit Diagram illustration Connect the open end of each inside cable connector to the ports of the host unit labeled INSIDE Next connect the outside and inside components by routing the outside cable from the outside amplifier indoors and connect to the booster port marked OUTSIDE 44 OFF 54 64 44 OFF 54 64 45 OFF 55 65 52 OFF 62 72 51 OFF 61 71 Power Swi...

Page 12: ...d for 5 15V input voltage DO NOT use the booster with a higher voltage power supply This can damage the booster cause personal injury and void your warranty Step 6 Check and Optimize System If Needed Place a call in the room where the inside antenna is located to confirm that your phone is receiving a boosted signal Note Bars are not always a reliable measure of signal The best way to confirm sign...

Page 13: ...nt will come from testing balancing the elimination of interference and while also receiving the best possible signal TROUBLESHOOTING If you have any questions during setup please reach out to our US based experienced support technicians Call 1 888 365 6283 Email support surecall com Visit www surecall com support Problem Resolution Signal booster has no power Connect the power supply to an altern...

Page 14: ...ink Band Name RSSI Downlink Band Downlink Output downlink nominal gain uplink nominal gain LCD INDICATIONS Note Bars are not always a reliable measure of signal The best way to confirm signal coverage is the ability to place and hold a call Important The booster gain should remain at maximum level and only reduced manually if other recommended actions do not resolve the issue ...

Page 15: ...alizing normal normal OSC Uplink or downlink oscillation sleep Uplink silence DL ALC Downlink ALC Band12 Band13 Band5 Band2 Band4 state 4 Parameters of state 5 Definitions State Indication Init Checking by itself or initializing normal normal OSC Uplink or downlink oscillation sleep Uplink silence DL ALC Downlink ALC Band12 Band13 Band5 Band2 Band4 state ...

Page 16: ...ch frequency band of the device is Uplink nominal gain dB downlink nominal gain dB Band12 LTE A 55 63 Band13 LTE V 55 63 Band5 CELL 57 65 Band2 PCS 61 70 Band4 AWS 61 70 Uplink Uplink nominal downlink nominal gain downlink nominal gain 5 1 5 Real gain Display the real gain of the device Manual attenuation ALC and the adaptation of the device all cause the real gain of the device to change Remarks ...

Page 17: ...to turn off Backlight turn on mode Backlight turn off mode Gain Manual Adjustment 6 3 1 Short Press Each time the uplink and downlink attenuation increases or decreases by 1db at the same time take increase 1db as an example Manual Attenuation 6 3 2 Long Press Long press for more than 5s UL DL 30 db at the same time Continue to press and hold the amplifier turns off ...

Page 18: ...o the minimum necessary for successful communications SPECIFICATIONS Model Fusion5X Max US and Canada Uplink Frequency Range MHz 698 716 776 787 777 787 824 849 1850 1915 1710 1755 Downlink Frequency Range MHz 728 746 746 757 746 756 869 894 1930 1995 2110 2155 Maximum Gain 72 dB Supported Standards CDMA WCDMA GSM EDGE HSPA EVDO LTE and all cellular standards Input Impedance 50 Ω VSWR 2 0 Noise Fi...

Page 19: ...digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that inter...

Page 20: ...pareil avec des antennes et des câbles approuvés conformément aux indications du fabricant Les antennes DOIVENT être installées À AU MOINS 20 cm d une personne Vous DEVEZ cesser d utiliser cet appareil immédiatement à la demande d ISDE ou d un fournisseur de services sans fil autorisé Cet appareil peut fonctionner seulement à un emplacement fixe à l intérieur d un bâtiment AVERTISSEMENT Les rensei...

Page 21: ... the return shipping with the exception of products returned from outside the United States in which case the Buyer will pay the shipping charges The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise which are found to meet the applicable specifications or which are not defective or not covered by this warranty Products sold by SureCall shall not ...

Page 22: ...SureCall Inc 48346 Milmont Drive Fremont California 94538 USA 888 365 6283 www surecall com ...

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