SureCall FORCE8 Industrial Installation And User Manual Download Page 1

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Cellular Signal Booster for voice, 4G LTE and 5G
data with Built-In Sentry Monitoring

FORCE8

™

Industrial

Installation and User Guide

Activate your warranty at

surecall.com/activate

For technical support:

Email:

[email protected] |

Call: 1-888-365-6283

Available Monday – Friday, 7am – 5pm PST

Summary of Contents for FORCE8 Industrial

Page 1: ...5G data with Built In Sentry Monitoring FORCE8 Industrial Installation and User Guide Activate your warranty at surecall com activate For technical support Email support surecall com Call 1 888 365 6283 Available Monday Friday 7am 5pm PST 03 03 20 ...

Page 2: ...12 4 3 Interior Antennas 13 4 4 Mounting the BDA 14 Chapter 5 Configuration Testing 15 5 1 Powering on the BDA 15 5 2 DIP Switch Configuration 15 5 3 DIP Switch organization 16 5 4 LED Conditions 17 5 5 Testing Troubleshooting 18 Chapter 6 Sentry Configuration 19 6 1 Software Installation 19 6 2 Hardware Installation 19 6 3 User Registration 20 6 4 Device Registration 21 6 5 Device Configuration 2...

Page 3: ...to accommodate any floor plan Powerful in building booster with 50 dB of adjustable gain level Automatic oscillation detection and protection system prevent harmful radio interference 1 3 Additional Items Needed The booster requires the following additional components for a complete installation An outside antenna such as SC 530W Yagi or SC 588W omni directional antenna Sufficient low loss 50 ohm ...

Page 4: ...C C 20 5G Ultra Wideband 20 dB Coupler interior antenna s where it is received by cellular devices The interior antennas also pick up signals from cellular devices and pass them to the booster The booster amplifies these signals and passes them to the exterior antenna for rebroadcast back to the tower Antenna Options Antennas Model Type Max Gain Use Outside Antenna Options SC 588W Omni directional...

Page 5: ...be heavy and or bulky Always use proper lifting and carrying techniques when handling components especially when working on a ladder roof or other area with a fall hazard The exterior antenna must not be co located or operating in conjunction with any other antenna Always use a properly installed SureCall lightning protector between the exterior antenna and the booster CAUTION FAILURE TO PROPERLY ...

Page 6: ...the BDA This should be in a secure indoor location near a grounded power source 3 Decide where to route the cables between the exterior antenna and the BDA and between the BDA and interior antennas 4 Install the antennas as described in their respective Installation Manuals 5 Route the cables to the BDA location 6 Install the BDA as described in this manual 7 Power on the BDA and perform configura...

Page 7: ...use either an omnidirectional antenna that covers flat areas with no obstructions or a directional Yagi antenna to point directly at the tower The omnidirectional antenna receives and transmits signals over a horizontal 360 degree circle The Yagi antenna receives and transmits signals over a focused area and must be aimed directly line of sight toward the radio tower that provides the strongest si...

Page 8: ...cture Dome antennas provide 360 degree hemispherical coverage suitable for mostly square areas while flat panel antennas provide a focused zone of coverage suitable for long narrow areas The example above uses two dome antennas and one panel antenna to provide full coverage Keep in mind that floor structures in multistory buildings can cause significant signal loss which means that you may need to...

Page 9: ...y reducing the BDA gain as described in Chapter 5 of this manual FCC 15 105 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and ...

Page 10: ...ennas you will need using the following parameters in dB Outside signal level OSL This is the signal strength at the exterior antenna location and will always be a negative number that will usually fall between 50 and 100 dBm Calls will drop at levels of about 100 dB and lower A system installed in an area where the signal is 85 or worse will require some detailed engineering to achieve an accepta...

Page 11: ... cable and is always a negative number 20 ft SC 400 1 dB 2 dB 30 ft SC 400 2 dB 4 dB 50 ft SC 400 3 dB 6 dB 100 ft SC 400 4 dB 8 dB CL Loss Splitter loss SL This is the signal loss caused by a splitter used if you are installing multiple antennas 2 way 3 3 way 5 4 way 6 SL Loss Booster gain AG Number of decibels of amplification provided by the booster rated gain less any attenuation as described ...

Page 12: ...g Cable clips Use these to secure the cables to interior and exterior walls ceilings Appropriately rated sealant caulking Use this to waterproof the opening where the cable from the exterior antenna enters the building if needed Hand and or power tools As needed to complete the installation Personal Equipment PPE Use all PPE required by local codes and or best practices to help ensure personal saf...

Page 13: ...he antenna to ensure a safe installation Remember Omni directional antennas like the SC 588W must be mounted vertically Directional antennas like the SC 530W Yagi antenna must be mounted horizontally and aimed toward a cellular tower line of sight Follow the instructions for installation of your chosen antenna Once completed 1 Connect one end of SC 400 cable to the antenna and hand tighten 2 Run t...

Page 14: ...e wall mounted as close as possible to the center of the wall or at one end of long narrow space Mount the antenna s Connect a length of cable to the antenna and tighten For multiple antennas run the cable to the splitter location and connect the cable to one of the outputs on the splitter Connect another length of cable to the input side of the splitter if used and run this cable to the BDA locat...

Page 15: ...ywood on top of sheetrock secured into wall studs where the booster is to be placed The plywood should be flush against wall Once the plywood is secure attach booster to the plywood base using the screws provided In most installations the housing will be oriented so the I O ports are facing down Connect the outdoor antenna cable to the signal booster connector port marked OUTSIDE and tighten the c...

Page 16: ...illuminated 6 When the booster is turned on the band lights will flash red and yellow for approximately 10 seconds CAUTION ONLY USE THE POWER SUPPLY INCLUDED WITH THE BDA USE OF ANOTHER POWER SUPPLY COULD DAMAGE THE BDA AND OR POWER SUPPLY CAUTION DO NOT PROCEED BEYOND THIS POINT UNTIL THE BDA IS POWERED ON AND NO RED WARNING LIGHTS ARE ILLUMINATED 5 2 DIP Switch Configuration By default your boos...

Page 17: ...witch 1 5 7 PCS UL 1900 MHz DIP switches control PCS uplink switch 1 5 8 PCS DL 1900 MHz DIP switches control PCS downlink switch 1 5 9 EAWS UL DIP switches control EAWS uplink switch 1 5 10 EAWS DL DIP switches control EAWS downlink switch 1 5 Switches should be OFF unless flashing red yellow flashing lights occur for a channel or channels Red yellow flashing lights indicate the system has detect...

Page 18: ...ration and testing points to keep in mind When choosing a location for the outside antenna a minimum signal reading of 100 dB is needed if measuring using your mobile device A signal in the 70 dB to 90 dB range is recommended for best performance For those using a signal meter to measure strength a reading of 60 dB to 70 dB is recommended It is recommended that all DIP switches be left in the off ...

Page 19: ... cycled Refer to your Sentry Monitoring Software for more information about LED codes Meanwhile if you have any questions during setup please reach out to our U S based support technicians Call 1 888 365 6283 Email support surecall com 5 5 Testing Troubleshooting Once the booster is powered on and no Warning lights are on walk around the area to assess the voice and or data signal in representativ...

Page 20: ...P or public IP address In order to function on the network correctly the server and the Force8 device must be a on the same Local Area Network or b the server must be the front end to the device Use appropriate security software for safe and reliable operation when connected to a network All device and user information will be stored on the computer Double click ClientUserSetup to start the instal...

Page 21: ... completed click the Register button Chapter 6 Sentry Configuration Click Register and you ll see the following screen prompting you to enter the local Server IP address Enter SureCall s server IP 12 199 204 133 in the Registration Window Enter a User Name Password E mail and User Phone in the fields provided Then click Register to proceed You will the Login screen again as shown in the next scree...

Page 22: ...ocation Address field optional Click Add to register the device on the server Keep in mind that only the registered user is authorized to see operate the added device 6 5 Device Configuration Using the same screen as before configure the device according to the steps below Select a serial port and click Open Click Refresh to query device parameters Click on the drop down menu and select a server I...

Page 23: ...nuation from excessive signal Gain Current gain Output Power Current power Outside Signal Strength Strength of input signal Uplink Downlink Status RF band status Sleep Active OFF Over Power Over power alert status Red Alert Green Normal Oscillation Oscillation alert status Red Alert Green Normal Over Attenuation Manual over attenuation status Red Alert Green Normal NOTE BOTH THE MANUALLY ADJUSTED ...

Page 24: ...nal options and then select Delete Booster You will see a confirmation screen as shown below Click Yes to proceed Password and E mail Management In the Tools pull down menu you can change your account information including your password or the e mail address for status reports Roll over the Accounts heading and click on Modify Password E mail to access this feature SureCall 48346 Milmont Drive Fre...

Page 25: ...al is too strong Here are four possible solutions to try 1 Relocate the outdoor antenna to a location where the signal is weaker Or If using a Yagi outside antenna turn in small increments away from cell tower until Red alert is resolved 2 Add an inline 5 dB or 10 dB attenuator parts SC ATNR 5 and SC ATNR 10 to the cable coming into the booster 3 Lower the dB gain in small increments on the Sentry...

Page 26: ...owering issues You can also turn off individual bands ATTENUATION CAN BE LOWERED TO A MAXIMUM OF 30 OR 31 DB DEPENDING ON THE BOOSTER MODEL AND A MAX OF 25 DB THROUGH SENTRY SOFTWARE Sentry Dashboard SureCall 48346 Milmont Drive Fremont CA 94538 1 888 365 6283 support surecall com 25 Chapter 6 Sentry Configuration ...

Page 27: ...94 1930 1995 2110 2155 Nominal System Output Power 19 22 dBm Gain 80 dB 65 70 dB for Band 71 617 652 663 716 Gain step 1 dB Gain Adjustment Range 50 dB Noise Figure 7 dB Input Output Impedance 50 Ω VWSR 2 0 Maximum Output Power 3 Watt EIRP RF Connectors N Female both ends Cable SC 400 not provided AC Power Adapter Input AC 110 240 V 60 Hz Output DC 19 V Power Consumption 65W Dimensions 12 96 x 16 ...

Page 28: ...2 8 84 5 62 5 22 6 85 1 UL 824 894 61 2 26 2 87 4 61 4 25 5 86 9 UL 698 716 63 3 21 1 84 4 63 4 20 4 83 8 UL 663 698 64 0 22 5 86 5 64 1 21 6 85 7 UL 776 787 57 2 23 8 81 0 57 2 23 6 80 8 DL 2110 2155 61 9 22 3 84 2 61 5 21 4 82 9 DL 1930 1995 63 1 20 3 83 4 62 0 19 5 81 5 DL 869 894 62 7 23 7 86 4 62 8 22 2 85 0 DL 728 746 61 6 21 8 83 4 62 7 20 6 83 3 DL 617 652 62 9 23 9 86 8 61 5 23 3 84 8 DL ...

Page 29: ...with the signal booster The Buyer does not need to include accessories sold in addition to the signal booster such as antennas or cables This warranty does not apply to any product determined by SureCall to have been subjected to misuse abuse neglect or mishandling that alters or damages the product s physical or electronic properties SureCall warrants to the Buyer that each of its products when s...

Page 30: ...d in any court having jurisdiction thereof If one or more provisions provided herein are held to be invalid or unenforceable under applicable law then such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof WARNING E911 location information may not be provided or may be inaccurate for calls s...

Page 31: ...Unauthorized use may result in significant forfeiture penalties including penalties in excess of 100 000 for each continuing violation IC Warning WARNING This is NOT a CONSUMER device It is designed for installation by an installer approved by an ISED licensee You MUST have an ISED LICENCE or the express consent of an ISED licensee to operate this device AVERTISSEMENT Ce produit N EST PAS un appar...

Page 32: ...ll Inc 48346 Milmont Drive Fremont California 94538 USA 888 365 6283 www surecall com 2019 SureCall Inc All Rights Reserved All trademarks and registered trademarks are the property of their respective owners ...

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