SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
11
Troubleshooting
TROUBLESHOOTING
In the event you encounter a problem, follow the suggestions below to resolve the issue.
To resolve issues indicated by the LEDs, refer to “LED Indicators” on page 10.
Problem
Resolution
Signal booster has no
power
Connect the power supply to an alternate power source.
Be sure the power source is not controlled by a switch that can remove power from the outlet.
Check the green POWER LED on the signal booster. If it is OFF, return the power supply to SureCall.
Contact tech support at to receive an RMA at:
1-888-365-6283 or [email protected], or go to www.surecall.com 7:00 am – 5:00 pm PST, Monday
– Friday to chat with a representative.
After installing your signal
booster system, you have
no signal or reception
Verify that cable connections are tightly fitted to the booster and antenna.
Try further separating the booster and antenna.
Verify that there is usable signal at the window where the booster is placed.
Remember:
Bars are not always a reliable measure of signal. The best way to confirm signal
coverage is the ability to place and hold a call.
FCC, IC AND SAFETY INFORMATION
FCC Information:
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers
consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact
your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm
(8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.
This device may be operated ONLY in a fixed location for in-building use.
WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Industry Canada:
This ClassB digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the
