Supermicro SuperServer SYS-110C-FHN4T User Manual Download Page 63

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Chapter 7: Troubleshooting and Support

7.1 Information Resources

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Chapter 7

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Summary of Contents for SuperServer SYS-110C-FHN4T

Page 1: ...USER S MANUAL Revision 1 0a SuperServer SYS 110C FHN4T...

Page 2: ...lass A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s...

Page 3: ...and utilities https www supermicro com wdl driver Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at suppor...

Page 4: ...n 2 1 Overview 20 2 2 Unpacking the System 20 2 3 Preparing for Setup 20 Choosing a Setup Location 20 Rack Precautions 21 Server Precautions 21 Rack Mounting Considerations 21 Ambient Operating Temper...

Page 5: ...herboard Battery 35 3 7 Storage Drives 36 Installing Drives 36 Installing M 2 Solid State Drives 37 3 8 System Cooling 38 Fans 38 Installing Fans 38 Air Shrouds 40 3 9 Expansion Cards 41 Riser Cards 4...

Page 6: ...ent Platform Management Interface IPMI 73 7 3 Troubleshooting Procedures 74 No Power 74 No Video 75 System Boot Failure 75 Memory Errors 75 Losing the System s Setup Configuration 75 When the System B...

Page 7: ...7 Preface 7 11Feedback 85 7 12 Contacting Supermicro 86 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications BSMI RoHS 109...

Page 8: ...Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl...

Page 9: ...o M 2 SATA3 M Key E Key 2280 22110 2230 Expansion Slots One PCIe 3 0 x16 slots HHHL I O Ports One RJ45 Dedicated IPMI LAN port Two RJ45 10GBase T LAN ports Two RJ45 GbE LAN ports Four USB 3 0 ports 4...

Page 10: ...B for additional specifications Front View Figure 1 1 Front View System Features Front Feature Description Control Panel One control panel see Control Panel for details System Fans Three front intern...

Page 11: ...ry power from the power supply to the server but maintains standby power Hold for four seconds to force a shut down Information LED Color Status Description Red solid An overheat condition has occurre...

Page 12: ...s Two RJ45 10G Base T LAN ports DVI Port One DVI D port for digital connection VGA Port One VGA port Display Ports Two display ports with dual mode UID Button BMC Reset The unit identification UID but...

Page 13: ...ical events causing a shutdown failure OCP OVP Fan Fail OTP UVP OFF Amber LED Power Supply Warning Events Where the power supply continues to operate High temperature Over voltage under voltage etc OF...

Page 14: ...System Architecture This section covers the locations of the system s main components a system block diagram and a motherboard layout with the connectors and jumpers called out Main Components Power S...

Page 15: ...ly module PWS 203 1H DIMM slots 4 DIMM memory slots Processors 10th Generation Intel Core i9 i3 Processor Intel Xeon W 1200 Processors with heatsinks SNK P0049P System Fans Four 4 cm dual counter rota...

Page 16: ...nternal Header 480 MT s USB2 0 x6 Internal Header USB 2 0 7 12 PCIe x4 Slot 4 PCIe3 0 x4 PCIE 5 GbE GLAN1 I219LM 1250 Mbps Phy PCIE 6 GLAN2 I210 AT PCIe3 0 x1 Rear I O PCIE 17 20 M 2 2280 22110 M Key...

Page 17: ...IO1 MH1 MH5 MH7 MH2 MH6 MH3 MH8 MH4 JTPM1 AUDIO FP I SATA3 I SATA2 I SATA1 I SATA0 JGP1 JLAN1 2 JF1 JPL2 Intel W480 Q470 SP1 BMC_HB_LED1 SRW2 JL1 USB10 11 3 2 10Gb FANA USB0 1 USB2 3 USB4 5 DIMMB2 DIM...

Page 18: ...Base T Enable Disable Pins 1 2 Enabled JWD1 Watch dog timer Pins 1 2 Reset Pins 2 3 NMI LED Description Status BMC_HB_LED1 BMC heartbeat LED Blinking Green BMC Normal UID_LED1 Unit Identifier UID LED...

Page 19: ...C power connector for CPU required or alternative single power for special enclosure when the 24 pin ATX power is not in use JPW1 24 pin ATX power connector JPWR1 4 pin 12V power connector for GPU car...

Page 20: ...erver It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC power...

Page 21: ...y precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your...

Page 22: ...ntion should be given to power supply connections other than the direct connections to the branch circuit i e the use of power strips etc To prevent bodily injury when mounting or servicing this unit...

Page 23: ...nto a rack 2 Align the thru holes of the chassis with the thru holes of the rack 3 Insert the mounting screws into the thru holes in the front of the chassis and through the thru holes in the rack War...

Page 24: ...Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installi...

Page 25: ...he chassis Removing the Top Cover 1 Press the release button and slide the cover toward the rear 2 Lift the top cover up Check that all ventilation openings on the top cover and the top of the chassis...

Page 26: ...Use a grounded wrist strap designed to prevent static discharge Touch a grounded metal object before removing any PCB printed circuit board from its antistatic bag Handle PCBs by their edges only do n...

Page 27: ...at you use an Intel certified multi directional heatsink only When receiving a motherboard without a processor pre installed make sure that the plastic CPU socket cap is in place and none of the socke...

Page 28: ...he load lever to open the load plate Remove the plastic protective cover Do not touch the CPU socket contacts 3 Locate the triangle on the CPU and CPU socket which indicates the location of Pin 1 Hold...

Page 29: ...the CPU on the socket or move it horizontally or vertically to avoid damaging the CPU or socket Inspect the four corners of the CPU to make sure that the CPU is properly installed 1 Close the load pl...

Page 30: ...ce the heatsink on top of the CPU so that the four mounting holes are aligned with those on the heatsink retention bracket 2 Screw in two diagonal screws i e the 1 and the 2 screws until they are just...

Page 31: ...pivot the heatsink back and forth to loosen it from the CPU Do not use excessive force when dislodging the heatsink 3 Once the heatsink is loose remove it from the CPU 4 Clean the surface of the CPU a...

Page 32: ...blue release tabs first and then populate those with the white release tabs General Memory Population Requirements 1 Be sure to use the memory modules of the same type and speed on the motherboard Mix...

Page 33: ...in the following order DIMMB2 DIMMA2 then DIMMB1 DIMMA1 Always use DDR4 memory of the same type and size Mixed DIMM speeds can be installed However all DIMMs will run at the speed of the slowest DIMM...

Page 34: ...sh both ends of the module straight down into the slot until the module snaps into place Notches Push both ends straight down into the memory slot DIMM Removal Press both release tabs on the ends of t...

Page 35: ...the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2...

Page 36: ...are screwed into the chassis Begin by removing power from the system as described in section 3 1 and remove the chassis cover 1 Insert up to two 2 5 hard drives into the hard drive bracket 2 Secure th...

Page 37: ...in the 2280 and 22110 form factors Installing M 2 Drives 1 Remove power from the system and then remove the top cover as described in Sections 3 1 and 3 2 2 Refer to its layout image in the Chapter 1...

Page 38: ...remaining fans will ramp up to full speed Replace any failed fan at your earliest convenience with the same type and model the system can continue to run with a failed fan 1 With the server powered on...

Page 39: ...g gently push upwards on the fan from the underside of the fan housing Gently ease the fan out of the top of the housing Figure 3 9 Removing the Fan Housing 3 Slide the replacement fan upwards through...

Page 40: ...one air shroud for each CPU Air Shroud for Memory An air shroud cools the DIMM slots controller 1 Remove the system from the rack and remove the cover as described previously 2 Place each air shroud...

Page 41: ...of expansion add on cards Figure 3 12 Expansion Card Chassis Slots Riser Cards This system include riser cards that provide PCIe capabilities PCIe Slots per Riser Card Riser Card Part Number Slot Des...

Page 42: ...remove the top cover Installing Expansion Cards 1 Remove any slimline SAS cables connected to the riser card and pull up the riser card brackets For the right side looking from the node rear open the...

Page 43: ...operating Removing the Power Supply If the power is on removing power from the system as described in Section 3 1 1 Disconnect all wiring from the power supply 2 Remove the four screws which hold the...

Page 44: ...r Reset Press and hold the button After six seconds the LED blinks at 2 Hz The BMC resets and the reset duration is 250 ms Then the BMC starts to boot Restore factory default configuration Hold the bu...

Page 45: ...Connector The 24 pin power supply connector JPW1 meets the ATX SSI EPS 12V specification You must also connect the 8 pin JPV1 processor power connector to the power supply Required Connection ATX Powe...

Page 46: ...WR1 within the power limits of up to 75W Overcurrent DC power usage may cause damage to the motherboard Refer to the table below for pin definitions 4 pin Power Pin Definitions Pin Definition 1 2 Grou...

Page 47: ...ontrol SGPIO Headers There is one Serial Link General Purpose Input Output I SGPIO1 header located on the motherboard I SGPIO is for SATA use Refer to the tables below for pin definitions SGPIO Header...

Page 48: ...orm Module Header Pin Definitions Pin Definition Pin Definition 1 3 3V 2 SPI_CS 3 RESET 4 SPI_MISO 5 SPI_CLK 6 GND 7 SPI_MOSI 8 NC 9 3 3V Stdby 10 SPI_IRQ TPM Port 80 Header A Trusted Platform Module...

Page 49: ...Refer to the table below for pin definitions External I2 C Header Pin Definitions Pin Definition 1 Data 2 Ground 3 Clock 4 No Connection Chassis Intrusion A Chassis Intrusion header is located at JL1...

Page 50: ...r J18 is a power connector that provides additional power to maintain the CMOS data with an external battery Refer to the table below for pin definitions M 2 M Key Temperature Sensor ART1 is the M Key...

Page 51: ...d on pins 1 and 2 of JF1 Momentarily contacting both pins will power on off the system This button can also be configured to function as a suspend button with a setting in the BIOS see Chapter 4 To tu...

Page 52: ...1 is located on pins 11 and 12 of JF1 and LAN port 2 is on pins 9 and 10 Attach the NIC LED cables here to display network activity Refer to the table below for pin definitions NIC1 NIC2 LED Pin Defin...

Page 53: ...ard Connections NMI Button The non maskable interrupt NMI button header is located on pins 19 and 20 of JF1 Refer to the table below for pin definitions NMI Button Pin Definitions JF1 Pins Definition...

Page 54: ...s on top and the DVI D is on the bottom DP DisplayPort There are two DisplayPorts located on the rear I O back panel DisplayPort developed by the VESA consortium delivers digital display and fast refr...

Page 55: ...13 TX2 23 SGND 14 TX3 24 SGND 15 TX3 25 SGND 16 TX4 26 SGND 17 TX4 18 GND Universal Serial Bus USB Ports There are four USB 3 2 10Gb ports USB6 7 and USB8 9 located on the I O back panel The motherbo...

Page 56: ...he motherboard The UID switch is located at UID SW which is next to the Display Port on the back panel The UID LED is located next to the UID switch When you press the UID switch the UID LED will be t...

Page 57: ...Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentally clearing the cont...

Page 58: ...ow for jumper settings VGA Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Enabled Pins 2 3 Disabled LAN1 2 Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Enabled...

Page 59: ...are LAN Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Open Enabled Default Pins 1 2 Short Disabled IPMI LAN Enable Disable Use JBM2 to enable or disable IPMI remote access Refer to...

Page 60: ...d Connections TPM Enable Use JPT1 to enable or disable the onboard TPM 2 0 Refer to the table below for jumper settings TPM Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Enabled Pi...

Page 61: ...e the green LED on the left indicates the speed of the connection Refer to the table below for more information IPMI LAN Activity LED Link LED LAN 1 LAN 2 IPMI LAN X8ST3 F IPMI LAN LEDs Color State De...

Page 62: ...SATA HostRAID user s guide posted on our website at https www supermicro com support manuals M 2 Slot The motherboard has two M 2 slots JMD1 and JMD2 M 2 was formerly known as Next Generation Form Fac...

Page 63: ...etc FAQs RMA warranty and other service extensions Direct Links for the SYS 110C FHN4T System SYS SYS 110C FHN4T specifications page X12SCZ TLN4F motherboard page for links to the Quick Reference Guid...

Page 64: ...several BIOS settings that are related to IPMI For general documentation and information on IPMI please visit our website at https www supermicro com products nfo IPMI cfm IPMI User Guide Product Matr...

Page 65: ...0 SP1 BMC_HB_LED1 SRW2 JL1 USB10 11 3 2 10Gb FANA USB0 1 USB2 3 USB4 5 DIMMB2 DIMMB1 DIMMA2 DIMMA1 1 2 ENABLE 2 3 DISABLE JPL3 4 LAN3 4 FAN4 DP 1 2 COM1 2 CPU SLOT6 PCI E 3 0 X16 DVI D VGA USB6 7 3 2...

Page 66: ...modules or slots by swapping modules between slots and noting the results 4 Check the power supply voltage 115V 230V switch Losing the System s Setup Configuration 1 Always replace power supplies with...

Page 67: ...of installation Make sure that the devices used for installation are working properly including boot devices such as CD 2 Cable connection Check to make sure that all cables are connected and working...

Page 68: ...TPM security module Intel VROC RAID Key 6 1 Storage Drive Options The storage drive bays can support SATA and SAS in any combination To enable SAS an additional hardware is required Once the supportin...

Page 69: ...the front of the rack for maintenance The CMA attaches to the rack mounting rails using four connectors They are labeled on the connectors 1 2 3 and 4 Installing the Cable Management Arm 1 Slide CMA c...

Page 70: ...r rail and push it forward It snaps into place 5 Route the cables through the holding brackets leaving enough slack 1 2 1 4 3 Removing the Cable Management Arm 1 Remove cables from the CMA 2 For CMA c...

Page 71: ...to connect a Trusted Platform Module TPM A TPM is a security device that supports encryption and authentication in hard drives It enables the motherboard to deny access if the TPM associated with the...

Page 72: ...etc FAQs RMA warranty and other service extensions Direct Links for the SYS 110C FHN4T System SYS SYS 110C FHN4T specifications page X12SCZ TLN4F motherboard page for links to the Quick Reference Guid...

Page 73: ...several BIOS settings that are related to IPMI For general documentation and information on IPMI please visit our website at https www supermicro com products nfo IPMI cfm IPMI User Guide Product Matr...

Page 74: ...0 SP1 BMC_HB_LED1 SRW2 JL1 USB10 11 3 2 10Gb FANA USB0 1 USB2 3 USB4 5 DIMMB2 DIMMB1 DIMMA2 DIMMA1 1 2 ENABLE 2 3 DISABLE JPL3 4 LAN3 4 FAN4 DP 1 2 COM1 2 CPU SLOT6 PCI E 3 0 X16 DVI D VGA USB6 7 3 2...

Page 75: ...modules or slots by swapping modules between slots and noting the results 4 Check the power supply voltage 115V 230V switch Losing the System s Setup Configuration 1 Always replace power supplies with...

Page 76: ...of installation Make sure that the devices used for installation are working properly including boot devices such as CD 2 Cable connection Check to make sure that all cables are connected and working...

Page 77: ...Event Log to verify an IERR error checked BOM In the event of an IERR the BMC executes a crash dump You must download the crash dump and save it 7 4 POST Codes The AMI UEFI BIOS supplies checkpoint c...

Page 78: ...ed When the system power is turned on the recovery block codes execute first Once this process is complete the main BIOS code will continue with system initialization and the remaining POST Power On S...

Page 79: ...e BIOS binary image into a USB flash device and rename it Super ROM for the BIOS recovery use Note 2 Before recovering the main BIOS image confirm that the Super ROM binary image file you download is...

Page 80: ...hown above displays use the arrow keys to select the item Proceed with flash update and press the Enter key You will see the BIOS recovery progress as shown in the screen below Note Do not interrupt t...

Page 81: ...EFI Shell prompt appears type fs to change the device directory path Go to the directory that contains the BIOS package you extracted earlier from Step 6 Enter flash nsh BIOSname at the prompt to star...

Page 82: ...complete When you see the screen above unplug the AC power cable from the power supply clear CMOS and plug the AC power cable in the power supply again to power on the system 2 Press Del continuously...

Page 83: ...system Notes Clearing CMOS will also clear all passwords Do not use the PW_ON connector to clear CMOS JBT1 contact pads 7 8 BMC Reset The BMC can be reset using the UID button Reset Press and hold th...

Page 84: ...boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision numb...

Page 85: ...lure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues r...

Page 86: ...om Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support sup...

Page 87: ...sistance Only certified technicians should attempt to install or configure components Read this appendix in its entirety before installing or configuring components in the Supermicro chassis These war...

Page 88: ...idere los riesgos de la corriente el ctrica y familiar cese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el te...

Page 89: ...ient u zich bewust te zijn van de bij een elektrische installatie betrokken risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het e...

Page 90: ...n Attention Avant de brancher le syst me sur la source d alimentation consulter les directives d installation Circuit Breaker Waarschuwing Raadpleeg de installatie instructies voordat u het systeem o...

Page 91: ...el edificio Aseg rese de que el dispositivo de protecci n no sea superior a 250 V 20 A Attention Pour ce qui est de la protection contre les courts circuits surtension ce produit d pend de l installat...

Page 92: ...a y del cable el ctrico quitado de los m dulos de fuente de alimentaci n antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le syst me doit tre...

Page 93: ...aangesloten op de voeding en van de behuizing te verwijderen Equipment Installation Warning Only trained and qualified personnel should be allowed to install replace or service this equipment Warnung...

Page 94: ...Il est vivement recommand de confier l installation le remplacement et la maintenance de ces quipements des personnels qualifi s et exp riment s Warning This unit is intended for installation in rest...

Page 95: ...a de estas reas mediante la utilizaci n de una herramienta especial cerradura con llave u otro medio de seguridad Attention Cet appareil doit tre install e dans des zones d acc s r serv s L acc s une...

Page 96: ...e ou quivalent recommand e par le fabricant Jeter les piles usag es conform ment aux instructions du fabricant Advertencia Existe peligro de explosi n si la bater a se reemplaza de manera incorrecta R...

Page 97: ...evolen wordt Gebruikte batterijen dienen overeenkomstig fabrieksvoorschriften afgevoerd te worden Redundant Power Supplies Warning This unit might have more than one power supply connection All connec...

Page 98: ...te maken Advertencia Puede que esta unidad tenga m s de una conexi n para fuentes de alimentaci n Para cortar por completo el suministro de energ a deben desconectarse todas las conexiones Attention C...

Page 99: ...encia Cuando el sistema est en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le syst me est en fonctionnement des tensions lectriques circul...

Page 100: ...con las normas de electricidad locales y nacionales Backplane Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden...

Page 101: ...elektriciteitsvoorschriften Warnung Die Entsorgung dieses Produkts sollte gem allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according...

Page 102: ...lage de ce produit sont g n ralement soumis des lois et ou directives de respect de l environnement Renseignez vous aupr s de l organisme comp tent Hot Swap Fan Warning Warning Hazardous moving parts...

Page 103: ...rnilladores y todos los objetos lejos de las aberturas del ventilador Attention Pieces mobiles dangereuses Se tenir a l ecart des lames du ventilateur Il est possible que les ventilateurs soient toujo...

Page 104: ...r CAS zertifizierten Kabeln mit UL CSA gekennzeichnet an Ger ten oder Produkten die nicht mit Supermicro gekennzeichnet sind AC AC UL CSA UL CSA Supermicro Supermicro UL CSA UL CSA Supermicro UL CSA U...

Page 105: ...code pour tous les autres appareils lectriques sauf les produits d sign s par Supermicro seulement AC AC UL CSA UL CSA Supermicro UL CSA UL CSA Supermicro Advertencia Cuando instale el producto utilic...

Page 106: ...uitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of b...

Page 107: ...Me or Two M 2 SATA3 M Key E Key 2280 22110 2230 PCI Expansion Slots One PCIe 3 0 x16 slot HHHL Input Output One RJ45 dedicated IPMI LAN port Two RJ45 10GBase T LAN ports Two RJ45 GbE LAN ports Four US...

Page 108: ...0 4 3 BS EN 61000 4 4 BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada Electrical Equipment Safety Regulations 201...

Page 109: ...nce Condition of the Restricted Substances Marking Equipment name Restricted substances and its chemical symbols Note 1 Exceeding 0 1 wt and exceeding 0 01 wt indicate that the percentage content of t...

Page 110: ...110 Appendix B System Specifications 100 240V 60 50Hz 2 6A max 150 3...

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