Trouble
Possible reason
Troubleshooting
The massage chair can't
work after power is on.
Massage function suddenly
stops while working.
Check if the control is on or not.
Setting time is up.
Open control switch
Not choose massage function
Choose massage function
Normal sound, no need to pay
attention to it.
Normal, no need to pay attention to it.
Turn off the power to have the
massager rest for over half an
hour before next turn working.
connect the electricity power again
Check whether the plug and socket
in poor contact.
It is sound of air pump, motor and
mechanical parts.
Inner parts fretted away due to long
time work. It
’
s normal
Sound suddenly becomes
much louder while working.
Remove the obstacles; turn off
the power to have the massager
rest for over half an hour before
next turn working.
Check if there are any obstacles; the
chair overloads; for the sake of safety,
sometimes the massage machine may
automatically stop working.
Neither the backrest nor the
legrest can be lay down.
Please ask manufacturer or appointed
or authorized maintenance man for
checking and replacement.
Excessive operation; setting time is up.
The chair can't return to its
original position.
Massage rollers work on shifts.
Different height of the left
roller and right roller.
Make sure plug and socket are connected.
Controller gives out heat
Stop using it,if it gives too much
heat. Turn to assigned repair
divison for help.
Caused by long time using
There is beep sound inside
the massager while working.
Check if it is due to long time working.
Please ask appointed or authorized
maintenance man for checking and
repairing.
Note: if above-mentioned reasons are not included, please turn off the power switch on the
outside of the right armrest, unplug the power and contact your dealer or our company
for repair or maintenance.
Electric wire or plug
give out heat
Turn off the power to have the
massager rest for over half an
hour before next round working.
Wire or plug has damaged.
Please ask manufacturer or appointed
or authorized maintenance man for
checking and replacement.
The fuse burned out.
Replace fuse of same specification.
Something wrong with inner circuit
Please ask appointed or authorized
maintenance man for checking and
repairing.
Suddenly power-down
Turn off the power to have the
massager rest for over half an
hour before next turn working.
Stop using and ask appointed
maintenance man for help.
，
It may work overload
other abnormal case
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Troubleshooting analysis
Technical data
23
24
FAQ and troubleshooting
Technical data
Name
Type
Input voltage
Zero Gravity Space Capsule
Massage Chair
SMC6850
Ⅰ
Calss
Power
( )
W
NW/GW
(
)
kgs
280
Main body 108 122.4
Armrest 25.4
32
:
/
:
/
1385X770X880(Main body packing)
1060X470X940(armrest packing)
Safety design
Packing size (mm)
□
□
□
AC120V
60Hz
AC220V
50/60Hz
AC240V
50Hz
，
，
，
Airbag doesn't work
Airpipes may be squeezed when installing.
The connector is not connected well
reinstall the armrest and avoid
squeezing pipe.
reinstall the armrest and connect
the connector well.