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Contact Customer Service at 1-888-690-9800
Warranty
Outdoor Furniture
For a period of three (3) years for aluminum and one (1) year for steel after date of purchase, the
Manufacturer will either repair or replace defective components in accordance with this Limited Warranty.
This warranty is between the Manufacturer and the original purchaser and is valid only when accompanied
by the original purchaser’s sales receipt showing original date of purchase and location of purchase.
Replacements under this warranty revert back to the date of original purchase for future warranty.
The manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This
warranty applies in normal residential use only and is not intended for commercial use. The Manufacturer
can make substitutions as required of materials, components, and sub-components of comparable value
and utility. This warranty is limited to product repair or replacement (to be determined solely by the
Manufacturer). Warranty return is limited to only the single affected component.
This limited warranty covers only manufacturing defects and does not cover normal wear and tear, damage
due to acts of nature (such as, but not limited to freezing or high winds), abuse or misuse, including
chemical damage from suntan oil or other chemicals, exposure to extreme heat or cold, abrasion or excessive
weight. This product is intended to be used in standard installations only. This warranty is void
if the product is not used for its intended purpose. The Manufacturer disclaims liability for any aspect of
installation and any inconvenience caused by a defective part of a component.
Certain items are not covered by this warranty. These include, but are not limited to the following:
1. Components subjected to abuse, including abuse intended to simulate failure.
2. Damages caused by retailer, shipper or installation crew (such as scratches, dents, tears, chips, etc.).
3. Any part which merely exhibits normal wear yet functions essentially as new, including chips, scratches
or stretching of materials and stitching.
4. Tears, punctures, scratches or any damage caused by improper installation or use.
5. Damage to frames/welds resulting from improper assembly or exposure to water and/or sub-freezing
temperatures is not covered. General frame rusting is not covered.
6. Fading and/or discoloration of fabrics/cushions/straps/wicker resulting from exposure to the elements,
chemicals, oils, fluids or any other cause are not covered.
7. Umbrella bases are not covered under any circumstances.
8. Items sold “as is” or floor models.
To make a claim, call the toll-free number below. Please have available a copy of the original sales receipt
along with a brief description of the problem. Please also provide your email address and daytime telephone
or cell phone number. All items may be charged actual freight costs plus $15 for handling. Repairs or
replacement will be made at the Manufacturer’s option. Sales and use taxes, plus shipping and handling
charges are the responsibility of the consumer.
THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER
NEITHER MAKES NOR IS RESPONSIBLE FOR ANY OTHER WARRANTIES, EITHER EXPRESS OR
IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS EXCLUSIVE REMEDY IS LIMITED
TO RECEIPT OF A CREDIT IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY
PRODUCT OR COMPONENT DEEMED TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS
AS STATED IN THIS WARRANTY. NEITHER THE PRODUCT MANUFACTURER NOR ITS AGENTS
SHALL BE LIABLE IN ANY CASE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH
OF THIS WARRANTY OR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER
EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN, AND
ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
3 YEAR ALUMINUM / 1 YEAR STEEL LIMITED WARRANTY PROGRAM
