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TROUBLESHOOTING
TROUBLE CAUSE
SOLUTION
PILOT TROUBLE
No spark.
Not pushing piezo all the way down until "click"
Lead wire loose at piezo igniter
Lead wire loose at electrode
Lead wire broken
Piezo ignitor not properly grounded
Electrode gap to ODS pilot not correct
Piezo ignitor is defective
Review Lighting Instructions
Tighten connection
Tighten connection
Replace lead wire
Tighten lock nut
Adjust gap to 3 mm (0.118")
Replace piezo ignitor
Spark, but no pilot ignition.
Pilot (ODS) clogged
Main gas supply not on
Knob not in "PILOT" position
Knob not depressed enough when turning from
"OFF" to "PILOT"
Air in gas line when installed
Defective pilot regulator (NG only)
Clean pilot assembly and replace if necessary
Turn on gas
Make sure knob is in correct position
Retry pressing knob all the way down
Repeat ignition operation until air is eliminated
Replace regulator
Pilot goes out when knob is
released.
Knob is not depressed long enough
Pilot flame does not touch thermocouple
Thermocouple connection at valve may be loose
Thermocouple is damaged
Gas valve is damaged
After pilot is lit, hold down for 30 sec.
Replace pilot if manifold gas pressure checks OK
Tighten connection firmly
Replace thermocouple
Replace gas valve
BURNER DOES NOT LIGHT
Pilot stays lit.
Burner orifice clogged
Burner orifices not correct size
Extremely low inlet gas pressure
Gas valve is defective
Clean or replace orifices
Replace with correct size
Contact gas supplier
Replace gas valve
IMPROPER BURNER PATTERN
Slight smoke or odor during
initial operation.
Residues from manufacturing process or dust
Problem will be eliminated after a few hours of
operation
Whistling noise during
ignition or operation and
backfiring
Burner orifice(s) restricted/damaged orifices
Burner damaged or cracked
Gas regulator malfunction
Clean/replace burner
Replace burner
Replace regulator
Not all burners lighting or
burning properly.
Burner orifices are dirty
Low gas pressure
Knob adjusted between settings
Clean or replace orifices
Contact gas supplier
Turn knob until it locks at desired setting
Heater produces unwanted
odors.
Odors can be caused by odors in room such as
paint, hair spray, new carpet, etc.
Low fuel supply in LP tanks
Ventilate room and discontinue use of odor
producing products while heater is operating.
If problem persists, contact gas supplier
Refill supply tank
HEATER SHUTS OFF IN USE
ODS operates properly.
Enough fresh air is not available
Open window for ventilation
Even if well ventilated, ODS
operates
ODS malfunction
Replace ODS assembly
HEATER HAS BEEN UNDER
WATER
Water in control section of heater
DO NOT USE
. Consult your gas supplier
