TROUBLESHOOTING
PROBLEM CHECK
POINTS
No power or cooktop
does not read the
command
Is the cooktop plugged firmly into a correct outlet?
Does the cooktop have a dedicated 15-amp line? The cooktop
needs 13 amps to operate and should be on a 15-amp dedicated
circuit. If the circuit is not 15-amps or if there are other electrical
draws on the circuit, the unit is not getting enough power.
Has the unit been dropped or handled roughly? If so, we suggest
sending it in for evaluation.
Are the buttons broken?
Was there a power shortage in the building?
Cook / Temp indicator
continues to flash
even with a pan on
the unit and the unit
does not heat up
Is the pan an induction compatible pan? These symptoms suggest
the cooktop is not sensing a pan.
The pan may be too small or too large for the electromagnetic field.
The pan should be no smaller than 4.5” or larger than 12”.
Is the pan centered in the electromagnetic field?
Cooktop suddenly
stops heating during
normal operation
There may have been a power shortage (blow out) at the facility
where the unit is being used and starving the unit of power. This
may also occur if you are not using a 15-amp dedicated line.
Has another electrical appliance begun to draw from the same
circuit therefore starving the cooktop of power?
Check the fan to see if it is still running.
Are the air vents blocked? The vents can be blocked on the outside
by a wall or something similar OR on the inside by dust, grease and
food residue. The unit must have a 2” clearance for air circulation
around the sides and back. Otherwise, the internal temperature will
become too high. The unit has a Safety Shut-Off, which lasts for 15-
20 minutes before returning to full power. If it is necessary to leave
an empty pan on the unit, the power must be set below 300 watts.
Was the unit on cook mode for more than 2 hours but with no
settings changed?
Pan does not get hot
enough even though
temperature is set on
high
Check if the “TEMP” button is on, which means the cooktop will
generate no more than 1100watts of power. If so, switch to COOK.
Are you using an extension cord? Any use of an extension cord over
10 feet will affect the power reaching cooktop.
Pan cooks unevenly
or does not maintain
heat level and
overheats
Is it an induction compatible pan?
Pan may be the wrong shape (too convex/concave) or the wrong
size (smaller than 4.5” or larger than 12”).
Pan may not be centered on the cooktop.
Fan continues to run
when the unit is
turned off
The fan will continue to run until unit is completely cooled down.
This is a safety feature. It is designed to help preserve the life of the
cooktop.
INDEX
Page 1 – Important Safeguards
Page
2
–
Index
Page 3 – Installation Knob
Page
4
–
Installation
Page 5 – How to Use
Page 6 – Key Points Before Using the Cooktop
Page 7 – List of Suitable & Unsuitable Cookware
Page
9
–
Troubleshooting
Page
10
–
Specifications
9
2
