SPQ0709A
Page 2 / 2
03/2020
WARNING!
Manufacturer and seller expressly disclaim any and all liability from personal injury, property damage
or loss, whether direct or indirect, or incidental, resulting from the incorrect attachment, improper use,
inadequate maintenance, or neglect of this product.
TROUBLESHOOTING
•
Ensure that the pump is fully submerged and add water to the reservoir if necessary.
•
If water is not flowing within several moments of the fountain being plugged in, the pump may have trapped air
which can prevent water from circulating properly. Simply unplug the power supply for a few moments and plug it
back in. Also check the pump and tubing for obstructions.
•
If water is splashing, check the flow control on the body of the pump; it may need to be adjusted to achieve the
desired flow rate.
•
If water is not flowing evenly, it may be due to the porous nature of the slate material. Moisten the entire slate
surface beneath the downspout to even out water flow.
•
If the light is not working, ensure the cord is fully connected to the cable on the pump. Also check that the cables
are not pinched between the fountain body and basin.
•
Check to make sure the power outlet is working; if in doubt about electrical connections, consult a certified electrician.
If you are still experiencing issues, please contact our customer service team through one of the methods mentioned
at the top of page 1. To expedite response time, please have the item number and order information available.
Any modification or failure to follow the recommended care will void the product warranty.
USE & CARE
• For indoor use only.
•
Keep fountain out of reach of children and pets.
•
Keep power cord away from all heat sources. Do not place electrical cords in areas with high temperatures.
•
Check the water level frequently to ensure the pump remains fully submerged; never allow the pump to run dry as
it will burn out the motor.
•
Only use water in this fountain. Distilled water will help prevent mineral buildup but is not required, avoid heavily
chlorinated tap water as it may damage the fountain or pump.
•
Periodically change the water to reduce scale and buildup — clean components regularly for optimal performance
and appearance.
- DO NOT use harmful additives such as bleach, chlorine, etc.
- DO NOT use abrasive materials to scrub the fountain.
•
Always shut off the power supply before cleaning and maintaining the fountain and the recirculating pump.
•
Take care when handling the pump; only pick it up by the body of the pump, never by the power cord.
IMPORTANT INFORMATION
