Obtaining Service
Make an Appointment
Always make an appointment in advance with the service
center. Schedule as far in advance as possible, then con rm
the appointment as the date approaches. Do not show up
without an appointment for service and expect that the
service center will be able to “ t you in”. Arriving without
an appointment may cause additional aggravation when
your request is met with “I’m sorry but our schedule is full
for the next four weeks.”
Preparation for an Appointment
If you have made an appointment to have warranty service,
be sure to have the correct papers with you. Take your
Warranty Registration paperwork and owner’s packet with
you to your appointment. Not all work to be performed
may be covered by the warranty. Keep a maintenance log
of your trailer’s service history. This can often provide a
clue to the current problem.
Prepare A List . . .
Make a written list of your trailer’s problems or the speci c
work you would like completed. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know. Don’t keep secrets.
Be Reasonable With Requests . . .
If you list a number of items, and you must have your
trailer by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
Please do not expect to add to the list for service beyond
what you have previously scheduled when you arrive for
your appointment. Even though the service center may be
able to complete the additional requests, their schedule has
been determined based or your original request.
If You Need Assistance . . .
SunnyBrook RV and our dealers are vitally interested
in your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or related
matter that you may experience. SunnyBrook RV dealers
have the facilities, trained technicians, special tools and the
latest information to assure your trailer is xed correctly
and in a timely manner.
If special circumstances arise, always talk to your dealer’s
service manager first. Most matters can be resolved
with this process. If for some reason your are still not
satis ed, talk to the general manager or owner of the
dealership. They want to know if you need assistance. If
your dealership is unable to resolve the concern, you may
contact SunnyBrook Customer Service.
Any communication to SunnyBrook Customer Service
should include the following information:
q
Owner’s Name and Address
q
Owner’s Telephone Number
q
Dealership Name
q
Trailer Identi cation Number
q
Trailer delivery date
Inspecting Repairs
SunnyBrook RV and your servicing dealer want you to be
satis ed with any repair. After a repair is performed, inspect
the workmanship carefully. Check your service list and
go over the repairs with the service center representative.
Once satis ed, sign the SunnyBrook RV claim form. In
the event a problem should reoccur after you have left the
dealership, contact the repair center or SunnyBrook RV as
soon as possible, so that the situation can be resolved in a
timely manner.
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