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13

Troubleshooting 

Only a company specialist may be able to correct faults that cannot be rectified with the aid of this table. Please call the 

 

Snow Joe

®

 + Sun Joe

®

 customer service center at 1-866-SNOWJOE (1-866-766-9563).

Motor does not run

Motor power drops

Motor performance drops

Grass catcher not 

filling sufficiently

• 

Unplug the unit from the power source and check that the blade is able to 

rotate freely. If the mower was previously in use, let the motor cool down 

because the electrical brake could still be engaged.

• 

Check mains, extension cord and circuit-breaker (fuse) 

• 

Clean discharge channel/housing

•  Start mower on short grass or in a previously mowed area and tilt back
•  Correct the cutting height

•  Check that you are using a suitable extension cord of proper gauge and 

length (see Extension Cord Chart pg. 2) 

•  Power source (e.g. generator) has too low voltage 
•  Air vents are blocked 

•  Correct the cutting height 
•  Clean discharge channel/housing
•  Replace or resharpen mowing blade (contact an authorized Snow Joe

®

 + 

Sun Joe

®

 service center) 

•  Correct the cutting height
•  Allow the lawn to dry 
•  Clean the grille on the grass collection bag 
•  Clean the discharge channel/housing 

Problem

Remedy

Summary of Contents for MJ401E

Page 1: ... obtain a correct polarized extension cord A polarized extension cord will require the use of a polarized wall outlet There is only one way the plug will fit into a polarized wall outlet If the plug does not fit fully into the wall outlet reverse the plug If the plug still does not fit contact a qualified electrician to install the proper wall outlet Do not change the equipment plug extension cord...

Page 2: ...does not fit obtain a correct polarized extension cord A polarized extension cord will require the use of a polarized wall outlet The extension cord plug will fit into the polarized wall outlet only one way If the plug does not fit fully into the wall outlet reverse the plug If the plug still does not fit contact a qualified electrician to install the proper wall outlet Do not modify the appliance...

Page 3: ...d cleared of all objects prior to each mowing If the lawn mower strikes a foreign object follow these steps i Stop the lawn mower by releasing the start stop switch bar lever ii Unplug the power cord iii Inspect for damage iv Repair any damage before restarting and operating the lawn mower Only use identical replacement blades Slope Operation Slopes are major factors related to slip and fall accid...

Page 4: ... manual Safety Alert Caution Slip on slope hazard Use extra caution when mowing on slopes to prevent slip and fall accidents Double Insulation Severing of toes or fingers by rotary mower blade Thrown objects and rotating blade can cause severe injury Wear eye and hearing protection For protection against injury wear ear defenders and safety goggles Keep bystanders and children a safe distance away...

Page 5: ...Switch lever 2 Safety lock button 3 Overload circuit reset button 4 Cable relief holder 5 Cable clip 2 6 Top cover 7 Upper handle 8 Appliance cord 9 Upper handle knob and bolt 2 10 Lower handle 11 Ejector flap 12 Grass bag 13 Mower deck 14 Wheel 4 Technical Data Rated Voltage 120 V 60 Hz Power 12 A No Load Speed 3 500 rpm Rotor 14 in 35 6 cm steel blade Cutting Width 14 in 35 6 cm Cutting Height 1...

Page 6: ...of these materials in accordance with local regulations Assembly NOTE Before using the mower follow these instructions to assemble the handle and grass bag Handle Assembly 1 Fit the lower handle into the two holes in the machine body and fasten the handle on both sides with the screws provided Fig 1 2 Slide the cable relief holder onto the upper handle Fig 2 3 Join the upper handle to the lower ha...

Page 7: ...g up to the mower body Fasten it onto the coupling hooks Fig 6 4 Release the ejector flap to secure the grass bag in position Fig 7 Features Safety lock button A Used to engage the switch Switch lever B Used to start and stop the mower Grass bag C Used to collect mowed clippings Fig 4 Support rod Plastic cover Fig 5 Support rod Protective plastic straps Fig 6 Ejector flap Grass bag Fig 7 Ejector f...

Page 8: ...f the extension cord on the lawn closest to the starting point Starting Stopping mWARNING Before switching on the mower make sure that it is not in contact with any foreign objects Keep your hands and feet a safe distance away from the rotating mower blade and the ejector opening Failure to comply with these warnings can result in severe personal injury IMPORTANT Do not start the mower in tall gra...

Page 9: ...3 Slowly lower the lawn mower so the front wheel is on the ground and start mowing Step 2 Press down and hold the safety lock button then pull back on the switch lever Once the mower powers on you can release the safety lock button Let the mower get up to speed Step 4 To stop release the switch lever Switch lever Safety lock button ...

Page 10: ...pt to lift the mower until the blade has completely stopped and the electrical supply to the mower has been disconnected 3 Be sure to check the blade periodically for signs of wear and sharpen it at least once per year as described in the maintenance section NOTE A sharp blade will greatly enhance the performance of the mower especially when cutting tall blades of grass Adjusting the Cutting Heigh...

Page 11: ...nd can cause severe personal injury if handled incorrectly Wrap the blade or wear protective gloves and use extra caution when handling The steel blade is designed to provide a fine cut in long or tough grass Deterioration in the quality of cut indicates blade wear or damage Follow these steps to determine if the blade needs to be resharpened or replaced 1 Disconnect the electrical supply to the m...

Page 12: ...iately if it is cut or damaged in any way 6 Wind the cord in a series of equal loops to prevent it from tangling 7 Do not cover the lawn mower with a solid plastic sheet Plastic coverings trap moisture around the mower which can damage the unit 8 The handle on your lawn mower can be folded for compact storage Start by loosening the handle knobs on each side of the upper handle and fold down the up...

Page 13: ...cal brake could still be engaged Check mains extension cord and circuit breaker fuse Clean discharge channel housing Start mower on short grass or in a previously mowed area and tilt back Correct the cutting height Check that you are using a suitable extension cord of proper gauge and length see Extension Cord Chart pg 2 Power source e g generator has too low voltage Air vents are blocked Correct ...

Page 14: ...essory can be dangerous and could cause injury or mechanical damage NOTE Accessories are subject to change without any obligation on the part of Snow Joe Sun Joe to provide notice of such changes Accessories can be ordered online at snowjoe com or via phone by contacting the Snow Joe Sun Joe customer service center at 1 866 SNOWJOE 1 866 766 9563 Spanner 14 inch 35 6 cm mower blade 10 6 gallon 40 ...

Page 15: ...is intended to cover product defects only Snow Joe LLC is not liable for indirect incidental or consequential damages in connection with the use or misuse of the Snow Joe Sun Joe products covered by this warranty This warranty does not cover any cost or expense incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non use of this product...

Page 16: ...snowjoe com ...

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