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Sunix DevicePort Series, User Manual

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Sunix DevicePort Series User Manual Download Page 43

 

 

42 

 

 

5. 

Appendix 

This chapter shows some problems that user came with usually. Also you can check it if the 

DevicePort® could not work properly in your system after following hardware and software 

installation steps. In addition, you could contact with us for detail technical product 

information. 

 

In this appendix, we cover the following topics: 

 

 

5.1 Troubleshooting 

 

5.2 Product Family 

 

5.3 Contact Information 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Summary of Contents for DevicePort Series

Page 1: ...DevicePort Dock Mode Powered COM Ethernet enabled RS 232 Port Replicator User s Manual First Edition June 2014 www sunix com ...

Page 2: ...ual Download Please visit SUNIX website http www sunix com by searching keyword DevicePort or DPKS for detail Scanning QR code on the product to get latest driver firmware user manual and product information update ...

Page 3: ... the product described within it at any time without notice and without obligation to notify any person of such revision or changes The information contained in this manual is provided for general use by the customers Trademarks SUNIX is a registered trademark of SUNIX Co Ltd Other registered marks used herein are for identification purposes only and may be trademarks of their respective owners Sa...

Page 4: ...use harmful interference in which case the user will be required to correct the interference at his own expense Modifications not authorized by the manufacturer may void users authority to operate this device This equipment meets the requirements of EC Electromagnetic Compatibility Directive 2004 108 EC For EU European Union member users According to the WEEE Waste electrical and electronic equipm...

Page 5: ...rdware Installation 18 2 3 Pin Assignment 21 2 4 Jumper Settings 21 Chapter 3 Driver Installation 3 1 Windows Driver Installation 24 3 2 Microsoft NET Framework 3 5 Installation 30 3 3 Windows Driver Uninstallation 31 3 4 Verify Installation 32 Chapter 4 DevicePort Configuration 4 1 SUNIX DevicePort Hardware Settings 34 4 2 Configure Serial Port Settings 39 Chapter 5 Appendix 5 1 Troubleshooting 4...

Page 6: ...anually scan TCP Socket or port mapping configuration when access legacy I O port SUNIX DevicePort series is provided kinds of Legacy I O ports for connecting terminals modems printers scanners cash registers bar code readers keypads numeric displays electrical scales data acquisition equipment and other serial devices for the PC and compatible systems The following topics covered in this chapter ...

Page 7: ...nd Ethernet COM port hot plug capability user can expand RS 232 COM port easily without complex software configuration that improves deployment efficiency to achieve greater reliability in commercial and industrial automation applications 1 2 Package Checklist Please check if the following items are present and in good condition upon opening your package Contact your vendor if any item is damaged ...

Page 8: ...serial ports with 5VDC power output via COM 9th pin Low power consumption design for Green Environment 15KV ESD protection for all serial signals meets IEC 61000 4 2 standard Certified by CE FCC VCCI C Tick BSMI and Microsoft WHQL approval Note 1 To prevent on line spy recording DevicePort Dock Mode limits specific Ethernet port connection and it does not works on router or switch operation 2 Ethe...

Page 9: ...achieve greater reliability in commercial and industrial automation applications With Ethernet hot plug and system auto detect capability user can expand RS 232 COM and Printer LPT port easily without complex software configuration Just plug RJ45 Ethernet cable between SUNIX DevicePort and PC host side system will create physical COM LPT ports automatically with real time data transmit and receive...

Page 10: ...t and the other upstream port for Ethernet switch connecting With dual Ethernet channels feature DevicePort supports daisy chain network topology for multiple boxes connection Maximum 4 boxes or 12 COM 3 LPT ports expansion DevicePort Daisy Chain Topology Type 1 DevicePort Daisy Chain Topology Type 2 ...

Page 11: ...er can enable or disable Powered COM feature by dip switch on the side of DevicePort box Each COM port support 5VDC 750mA power current output to serial devices such as barcode scanner keypad or serial display It s convenient for users connecting serial devices without addition external power supply ...

Page 12: ...DSR GND RI Protection 15KV ESD IEC6000 4 2 Air Discharge 8KV ESD IEC61000 4 2 Contact Discharge 4KV ESD IEC61000 4 2 Level2 Line to Line Number of Ports 2 port Note 1 Upstream to Ethernet Switch Downstream to PC Host Speed 10 100 Mbps auto MDI MDIX Connector RJ45 Magnetic Isolation Protection 1 0K Built in Input Voltage 5VDC Output Powered COM Capacity 5VDC Maximum 750mA each port Over Current Pro...

Page 13: ...S C Tick CISPR22 AS NZS JAPAN VCCI Software Driver Microsoft WHQL Windows Microsoft Client XP 7 8 8 1 10 X86 X64 Microsoft Server 2003 2008 2012R2 X64 Operation Temperature 0 to 45 C 32 to 113 F Operation Humidity 5 to 95 RH non condensing Storage Temperature 20 to 85 C 4 to 185 F Housing ABS PC Metal Weight Product Dependent Dimensions Product Dependent ...

Page 14: ...13 2 port Model DB9M Type ...

Page 15: ...14 4 port Model DB9M Type ...

Page 16: ... Installation This chapter includes information about hardware installation for SUNIX DevicePort The following topics are covered 2 1 Hardware Guide 2 2 Hardware Installation 2 3 Pin Assignments 2 4 Jumper Settings ...

Page 17: ...mapping ready in system Rx Data LED ACT when serial COM port receive data Tx Data LED ACT when serial COM port transmit data Downstream Ethernet Port Ethernet cable connect to PC host Upstream Ethernet Port Ethernet cable connect to switch hub internet COM Port COM port number sequence Product Dependent Powered COM Settings Enable Disable Powered COM 5VDC switch 2 port Model DB9M Type ...

Page 18: ...17 4 port Model DB9M Type ...

Page 19: ...osed USB cable to connect external 5VDC power from PC s USB port or an AC DC power adapter connection from AC outlet Step2 Connecting SUNIX DevicePort to PC Attach one end of the Ethernet cable with RJ 45 connectors to your PC s Ethernet port and the other end to the LAN downstream port number 1 of SUNIX DevicePort Step3 Connecting PC to Ethernet network Attach one end of the Ethernet cable with R...

Page 20: ...N downstream port number 1 of first layer SUNIX DevicePort Attach the second Ethernet cable connection between LAN upstream port number 2 of first layer SUNIX DevicePort and LAN downstream port number 1 of second layer SUNIX DevicePort You can repeat above operation up to the fourth layer SUNIX DevicePort daisy chain network topology limits maximum 4 DevicePort boxes or 12 COM 3 LPT ports expansio...

Page 21: ...10BASE T Cat 3 4 5 100 ohm UTP 100 m 328 ft RJ 45 100BASE TX Cat 5 100 ohm UTP UTP 100 m 328 ft RJ 45 With 100BASE TX 10BASE T cable pins 1 and 2 are used for transmitting data and pins 3 and 6 are used for receiving data SUNIX DevicePort supports auto MDI MDI X operation You can use a straight through 100BASE TX 10BASE T cable to connect PC to DevicePort RJ45 LED Definition No LED Function Descri...

Page 22: ... for each COM port PIN Define 1 DCD 2 RxD 3 TxD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI 5VDC CAUTION 1 Be sure to confirm your serial device power voltage sourcing and pin number to prevent any further problem 2 Before plugging this board into your system please carefully check the power output jumper setting and hardware installation steps to prevent any damages 3 Wrong operation damages connected ser...

Page 23: ...d COM Port 5VDC Output COM3 Enable Powered COM Port 5VDC Output COM4 Enable Powered COM Port 5VDC Output Note 1 System default setting is Normal Mode standard RS 232 pin define 2 No described pins mean standard RS 232 definition 3 SUNIX DevicePort has to source 5VDC power from PC s USB port or additional power adapter accessory 4 Powered COM 5VDC power output capacity depends on the power source a...

Page 24: ...ings By scanning QR code on the product or visiting SUNIX official website http www sunix com to download least driver The driver for SUNIX DevicePort supports Windows operating systems and you can select your requirement in the following chapter The following topics covered in this chapter 3 1 Windows Driver Installation 3 2 Microsoft NET Framework 3 5 Installation 3 3 Windows Driver Uninstallati...

Page 25: ...tion system You will need to connect SUNIX DevicePort to PC ready before installing the driver 1 You can download the latest driver from SUNIX official website http www sunix com by searching DevicePort or DPKS 2 Please execute Setup exe to install driver Driver InstallShield Wizard will show up and please wait for driver install procedure running ...

Page 26: ...25 3 Click Next to continue driver installation steps 4 Select SUNIX DevicePort Control Center Utility destination location Click Next to continue driver installation steps ...

Page 27: ...26 5 Click Install to continue driver installation steps 6 System will install driver automatically It takes about one minute ...

Page 28: ...27 7 Click Install to continue driver installation steps 8 Click Finish to end installation steps ...

Page 29: ...how this warning screen as below Please click Download and install this feature 10 System will search and download required files from internet Be sure to connect your PC to internet and system will download it automatically You may take 10 15 minutes downloading required files and it depends on your internet connection performance ...

Page 30: ...ble this new feature Note Under Windows XP operation system user will not read above Microsoft NET Framework 3 5 required wizards User has to download and install Microsoft NET Framework 3 5 or 3 5 service pack1 software package by themself Please refer to chapter 3 2 Microsoft NET Framework 3 5 Installation for more detail ...

Page 31: ...5 or 3 5 Service Pack 1 separately Due to Microsoft licensed issue NET Framework 3 5 setup package is not included user can go to Microsoft official website http www microsoft com or search keyword NET Framework 3 5 to download software package Operating System NET Framework Edition Remarks Windows XP n a User has to install NET Framework 3 5 Windows Vista NET Framework 3 Windows 7 NET Framework 3...

Page 32: ...nstall SUNIX DevicePort driver 1 Click on the Programs and Features tab in the Windows Control Panel Start Controller Panel Programs and Features 2 Entry Uninstall or change a program page and double click SUNIX DevicePort Control Center to process driver uninstallation procedure ...

Page 33: ...Windows Control Panel Start Controller Panel Device Manager 2 In the Device Manager window you should see SUNIX COM port under Ports COM LPT 4 port DevicePort in this example 3 You also can check SUNIX DevicePort box and COM LPT port mapping status over SUNIX DevicePort Control Center by executing dp icon on the windows desktop system tray ...

Page 34: ...t and Serial COM and Printer port settings that user came with usually such as MAC address device name COM port number baud rate and other features The following topics covered in this chapter 4 1 SUNIX DevicePort Hardware Settings 4 2 Configure Serial Port Settings ...

Page 35: ... desktop system tray Conversely after removing Ethernet cable connection between SUNIX DevicePort and PC you will read DevicePort Offline information shows up on the windows desktop system tray Note Be sure to keep DevicePort Control Center utility alive in your system please do NOT close disable or remove it from windows startup process 2 DevicePort Control Center Access DevicePort Control Center...

Page 36: ...cePort screen shot DevicePort Control Center utility version and driver version shows in the About table Right click the DevicePort model number and click Properties You can go to DevicePort hardware advanced settings including device name MAC address and firmware update You can read DevicePort model number device name MAC address firmware version in the General table ...

Page 37: ...ost You can input maximum 20 characters Click Set Device Name to save settings 4 MAC Address MAC Address Media Access Control Address is a unique identifier assigned to network DevicePort for communications on the physical network segment To prevent MAC address conflict problem user can modify it by himself Click Set MAC Address to save settings 3 4 5 ...

Page 38: ...firmware version Click OK to process DevicePort firmware upgrade procedure Users can check the progress of firmware upgrading process in status column Please be patient of DevicePort upgrading process After FW upgrade process successfully please reboot power off and on DevicePort Caution Do NOT remove Ethernet connection or power off DevicePort when running firmware upgrade process ...

Page 39: ...port Log file When communication issue happens user can export log file to analyze Click icon and save log file to specified path You could email log files to SUNIX technical support info sunix com to get help ...

Page 40: ...rst and open sub tree of DevicePort detail There is COM port mapping detail on DevicePort List table This is an example for a 4 port DevicePort screen shot Double click on the selected COM port and users can configure serial port s settings in this page including Baud rate Parity Data bits Stop bits Flow Control COM port number RS 232 interface and Powered COM features Click Apply to save settings...

Page 41: ...None DevicePort supports parity setting including None Even Odd Space and Mark Stop bits Default 1 bit DevicePort supports stop bits setting 1 1 5 or 2 bits Stop bits will be set to 1 5 when Data bits is set to 5 bits Flow Control Default None DevicePort supports flow control setting including None Hardware and Xon Xoff 2 COM Port Number You can select COM Port number form COM1 to COM255 If this C...

Page 42: ...41 3 Interface Product Dependent DevicePort supports kinds of models including pure RS 232 pure RS 422 485 or 3 in 1 RS 232 422 485 interfaces It depends on what kind of product you bought ...

Page 43: ... the DevicePort could not work properly in your system after following hardware and software installation steps In addition you could contact with us for detail technical product information In this appendix we cover the following topics 5 1 Troubleshooting 5 2 Product Family 5 3 Contact Information ...

Page 44: ...read chapter 2 hardware guide for detail c Make sure your PC s Ethernet port is enable You can read and check it by Controller Panel Network and Internet Network Connections d After driver install ready be sure to check DevicePort Control Center service is working you can check it on the windows desktop tray Or you can access DevicePort Control Center program from this link C Program Files SUNIX D...

Page 45: ... or remove it b Be sure to keep DevicePort Control Center utility alive when windows startup please do NOT disable or remove it from windows startup process You can re install SUNIX driver again to fix this problem 3 There is no respond from DevicePort Control Center after dis connecting DevicePort from to PC host Answer It may cause by DevicePort Control Center utility crash please reboot your co...

Page 46: ...nstall required only at the first time So you do not need to re install driver again for your second level DevicePort connection 6 How to expand more than 12 COM ports by using DevicePort Answer SUNIX DevicePort daisy chain network topology limits maximum 4 DevicePort boxes or 12 COM ports expansion in one windows based PC system If you need more than 12 COM ports for your system please contact wi...

Page 47: ...ding 921Kbps N 8 1 test About 10 bandwidth of standard 10 100Mb network environment However to make sure efficient and safe communication DevicePort will put serial communication data from COM ports as the first priority than other internet data packages 9 May I know system resource of COM or LPT port Answer SUNIX DevicePort is an Ethernet enable devices System or BIOS will not allocate any resour...

Page 48: ...tialize successfully when PC system booting However you still can execute DevicePort Control Center program from this link C Program Files SUNIX DevicePort DevicePortControlCenter exe If above error message always happen when your PC booting please try to update your Ethernet card s driver from NIC Network interface controller vendor Or you could send your PC system and NIC information to us to ge...

Page 49: ... DPAS16G00 8 DB9M 921 6Kbps DPAX08H00 8 DB9M 115 2Kbps DPAS08H00 4 DB9M 921 6Kbps DPAX04H00 4 DB9M 115 2Kbps DPAS04H00 4 DB44F 115 2Kbps DPAS04HZ0 4 DB44F 115 2Kbps 5VDC DPAS04HZP 2 DB9M 921 6Kbps DPAX02H00 2 DB9M 115 2Kbps DPAS02H00 Multi I O Mode Port Connector Speed ESD Protection Model COM Printer COM Printer COM Printer Dock 2 1 DB9M DB25F 115 2Kbps 2 7MBps 15KV DPM21H00 1 1 DB9M DB25F 115 2K...

Page 50: ...eceive the full benefit of our products SUNIX services has been set up to provide technical support driver updates product information and user s manual updates The following services are provided E mail for technical support info sunix com World Wide Web WWW Site for product information http www sunix com ...

Page 51: ...sunix com cn E mail info sunix com cn China Tel 86 755 33500418 Beijing Office Tel 86 010 65308421 Fax 86 010 62653864 Shenzhen Office Tel 49 0 6146 60 1345 Fax 49 0 6146 60 1346 Website www sunix europe com E mail info sunix gmbh de Germany Sunix Vertriebs Gmbh SUNIX USA INC Tel 1 626 765 4031 Website www sunix com E mail sales sunixusa sunix com America 771 DPKSP0000 S01 Made in China ...

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